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voipnpots

join:2011-10-13
USA

How does Brighthouse compare to Comcast?

I am considering moving to another area that I figured out does not have Comcast, but rather Brighthouse for cable service. How does this compare to Comcast? Am I better of going with DirecTV for TV, and AT&T for DSL/phone service? Overall how has your experience been with Brighthouse?

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
well personally comcast wasnt to good when i had them. product is similar, prices here are generally betterand service here is much better.

voipnpots

join:2011-10-13
USA
Comcast is good where I live currently, but it sounds like Brighthouse would be good as well.

breynolds

join:2012-02-15
Melbourne, FL
reply to voipnpots
I had Comcast when I lived in Vero Beach for 6 months. In my opinion, Comcast sucked compared to Brighthouse.
--
Brian Reynolds, Melbourne, Florida

voipnpots

join:2011-10-13
USA
Based on the feedback, it sounds like Bright House is the way to go.

Many people dislike Comcast, but I guess I'm one of the few people who thinks they actually offer good service!

Also, what would the internet speed be if I subscribed to the triple play? On Comcast I currently get 20/4. Am hoping it will be at least 10/2 with Bright House.

breynolds

join:2012-02-15
Melbourne, FL
said by voipnpots:

Based on the feedback, it sounds like Bright House is the way to go.

Many people dislike Comcast, but I guess I'm one of the few people who thinks they actually offer good service!

Also, what would the internet speed be if I subscribed to the triple play? On Comcast I currently get 20/4. Am hoping it will be at least 10/2 with Bright House.

There are three tiers of speed. See the info at the link below:
»Bright House Networks FAQ »What type of Internet Services Does Brighthouse Network Provide to Residential
--
Brian Reynolds, Melbourne, Florida

breynolds

join:2012-02-15
Melbourne, FL

1 edit
reply to voipnpots
Oh, and I should add... that Brighthouse consistently wins awards for customer service excellence. For example, when you have them come to your house, they guarantee that they will be on-time, or it's free!

Edit: In fact, in the 22 years that I've lived in their service area (except for the 6 months in Vero Beach), I've never had a service tech arrive late. I asked one of them once, why that is. He told me that they get paid by the job. If they are late, they don't get paid.
--
Brian Reynolds, Melbourne, Florida

voipnpots

join:2011-10-13
USA
I forgot to add that the 20/4 I have with Comcast includes PowerBoost - the actual speed is 12/2.

I just looked on the Bright House website, and they only seem to serve a limited number of areas; I assume this allows them to achieve a higher customer satisfaction.

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Reviews:
·Bright House Net..
the reasoning above isnt exctly accurate.

All service calls are free, if they are late you get a crdit to your bill. Only contractors are paid per call.

the speed offerings are 10/1 20/2 with power boost (typically see 25+/2 on speed tests) and 40/4 or 40/5. All are available in a tripple play bundle.

voipnpots

join:2011-10-13
USA
The 20/2 (PowerBoost included) will be fine for me. I rarely use anything that is upload-heavy, so the download speed is what counts for me.

Also, how is the HD picture quality?

rebus9

join:2002-03-26
Tampa Bay
reply to voipnpots
I've been a Road Runner customer in the Tampa Bay region for 10 years, and reliability has been outstanding.

I'm an internet-only customer, so I can't speak to TV or phone-- or what your experience may be in another area of the country.

breynolds

join:2012-02-15
Melbourne, FL
reply to voipnpots
HD PQ is great. If you have a large TV, you can occasionally see some compression artifacts in some scenes, but that is to be expected. The only way you're going to get better is with an OTA tuner and an antenna.
--
Brian Reynolds, Melbourne, Florida

breynolds

join:2012-02-15
Melbourne, FL
reply to tim tim tim
said by tim tim tim:

the reasoning above isnt exctly accurate.

All service calls are free, if they are late you get a crdit to your bill. Only contractors are paid per call.

the speed offerings are 10/1 20/2 with power boost (typically see 25+/2 on speed tests) and 40/4 or 40/5. All are available in a tripple play bundle.

"Service calls" (to fix a problem) are free. New service installations and additions are not always free (in my experience), but sometimes they are... sometimes, even when you wouldn't expect it to be free, it is free.
--
Brian Reynolds, Melbourne, Florida

voipnpots

join:2011-10-13
USA
reply to breynolds
Does anyone know if the theme parks in Orlando use Bright House as their ISP/phone company? Or you think they use AT&T POTS w/ DSL? Just an interesting thought I had considering Bright House seems to be the main provider in Orlando.

breynolds

join:2012-02-15
Melbourne, FL
said by voipnpots:

does anyone know if the theme parks in Orlando use Bright House as their ISP/phone company? Or you think they use AT&T POTS w/ DSL? Just a thought I had because Bright House seems to be the main provider in Orlando.

I seriously doubt that any business with more than a couple of lines would use the cable company for their telephone system. I could be wrong, but I don't think there is such a service from the cable company.

They could use BHN for their ISP. We use BHN at my employer for the employees to access the Internet (about 100 employees)... but we have dedicated circuits (not DSL) from AT&T for inbound connectivity to our web servers (online banking services).
--
Brian Reynolds, Melbourne, Florida

breynolds

join:2012-02-15
Melbourne, FL
reply to voipnpots
By the way, you've mentioned DSL in this forum a couple of times. I personally believe that there is no comparison between DSL and Cable for your ISP. The speed on DSL cannot compare to Cable... especially if you live very far from the CO.
--
Brian Reynolds, Melbourne, Florida

voipnpots

join:2011-10-13
USA
reply to breynolds
said by breynolds:

I seriously doubt that any business with more than a couple of lines would use the cable company for their telephone system. I could be wrong, but I don't think there is such a service from the cable company.

I assume reliability would be an issue...anyway, thanks for your help!

I assume to get many voice lines from a cable company, you would have to get the PRI trunk lines for many channels...I'm just guessing though. Don't know if something like a theme park would even make use of such a thing.

breynolds

join:2012-02-15
Melbourne, FL
said by voipnpots:

I assume reliability would be an issue...anyway, thanks for your help everyone!

I had home phone service from BHN for about a year. It was very reliable. Then I got mobile phones for everyone in the family and no longer have a need for home phone service.

The thing with a large business that has more than a couple of phone lines is that I don't think there is any kind of cable equipment that can be connected to a commercial telephone switch. I may be wrong, but imagine having 48 lines, and 24 cable modems sitting there connected to your phone switch! I'm sure that "tim tim tim" will correct me if there is such a device. Most businesses would just have two T1 lines for 48 phone lines.

Edit: I'm basing this on my experience from years ago. I haven't been involved with phone switches and newer telephone technology for about 15 years. I suppose there are newer services available than T1 lines for phone service today, but I wouldn't know anything about that.
--
Brian Reynolds, Melbourne, Florida

voipnpots

join:2011-10-13
USA
This is what I was referring to:

»business.brighthouse.com/voice/p ··· _trunks/

»business.comcast.com/enterprise/ ··· i-trunks

Don't know much about this stuff, but it looks like these types of services have more capacity than just their regular "Business" phone service.

breynolds

join:2012-02-15
Melbourne, FL
Neat. I didn't know that existed. We use AT&T for all of our telephone and data connectivity (except for the employee access with BHN). I work for a very large company... about 20,000 employees... and the company has a deal with AT&T nationwide. So, AT&T is the ONLY solution for us. We have data circuits originating from our office here and sprawling all over the U.S. for connectivity to our clients.
--
Brian Reynolds, Melbourne, Florida

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
Reviews:
·Bright House Net..
your actually incorrect about the business phone. They have all kinds of set ups for business (large ones at that). I dont know the details of how they do it but I know they have solutions for large businesses. There is a whole depatment (Abs, advanced business solutions) just for those customers.

The pq is going to be about the same as what you had with comcast.
The overall product is very very similar, the difference is going to be with the service provided (its much better here)

voipnpots

join:2011-10-13
USA
reply to breynolds
When it comes to Enterprise, I automatically think of AT&T.

AT&T seems to be the master of complex network setups. Frame Relay, VPN, WAN - when all those terms come to mind, I think of AT&T (and Cisco!). Never cable companies...but cable companies are implying that they're "an alternative" to the "phone company" for all this advanced stuff nowadays.

They make it seem like you can leave AT&T behind you and get more cutting-edge, cheap services. But it leaves me wondering if they really do have the capability to actually do what they mention in their marketing.

breynolds

join:2012-02-15
Melbourne, FL
Well, I can tell you that when we first went to BHN here at work for our employee Internet access, we had some problems. It's been pretty stable for a while now, so I guess they finally fixed it.

At my house, I've had BHN (formerly TWC) for broadband Internet service for 11-12 years. I've very rarely had a problem... and usually just a modem reset fixes it. I think there were 1 or 2 times that the modem actually needed to be replaced... but we do live in the lightning capital of the world here in Florida.

But I can tell you this... if BHN was our telephone provider here at work... and we had an outtage... heads would roll!
--
Brian Reynolds, Melbourne, Florida


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to voipnpots
said by voipnpots:

I forgot to add that the 20/4 I have with Comcast includes PowerBoost - the actual speed is 12/2.

I just looked on the Bright House website, and they only seem to serve a limited number of areas; I assume this allows them to achieve a higher customer satisfaction.

Hi there...

Our Turbo 20 is an actual 20/2 plus turbo boost which brings you to anywhere from 20 to 28 for the initial few seconds depending on what you are downloading.

If you need anything or if I can help with the move holler at me. I'll be back in town tomorrow evening
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to voipnpots
said by voipnpots:

When it comes to Enterprise, I automatically think of AT&T.

AT&T seems to be the master of complex network setups. Frame Relay, VPN, WAN - when all those terms come to mind, I think of AT&T (and Cisco!). Never cable companies...but cable companies are implying that they're "an alternative" to the "phone company" for all this advanced stuff nowadays.

They make it seem like you can leave AT&T behind you and get more cutting-edge, cheap services. But it leaves me wondering if they really do have the capability to actually do what they mention in their marketing.

Woa there. We can supply with virtually any connectivity you could possibly need. Don't discount us without first checking things out. If you want me to have one of our business class people call you let me know
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


voipnpots

join:2011-10-13
USA
Oh, no, thank you! I don't have any business needs, I was just researching the products.

If I do end up moving, I'm definitely going with Bright House.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
said by voipnpots:

Oh, no, thank you! I don't have any business needs, I was just researching the products.

If I do end up moving, I'm definitely going with Bright House.

Thank you! When you get ready open a direct forums thread here and I can get that all setup for you.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~