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andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
reply to bbiab

Re: FTTN Profiles - CRTC complaint

Waste of time IMO for FTTN 6



dillyhammer
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1 edit
reply to bbiab

said by bbiab:

Are we saying here that if people call in and their line can handle it they may be able to get the proper sync?

If an indie user's line stats can handle it, they are able to get the proper sync. That is possible, and that is happening.

It's the "calling in" part that seems to be a bit of a problem, for whatever reason.

For example, in my case:

When I first ordered 12/1, I was initially placed on a 12/.800 profile. My speeds were ~10/.640. Shortly thereafter, I made a request to bump my profile, but I made that request before Bell closed the ticket on my install. Before Bell closed my install ticket, they bumped my profile to 14/.800, which gave me full 12 down, but only .640 up. I made a request in the direct forum to bump my up to 1088, as others had received. I was told that a "repair" ticket could be put in, and Bell "might" bump my upload to 1088, but they may also bump my download back down to 12. I decided to roll the dice. I got a 14272/1088 profile and was happy.

I waffled a couple times on the upgrade to 16/1 but finally pulled the trigger a couple days later.

It took a week for Bell to bump my service. I was placed on the 16/.800 profile. No enhancement took place after the ticket was closed, like on the initial install.

It was remarked that technically speaking, the 16/.800 profile was the "normal" profile for the 16/1 service.

I called in on that note. I was told that a "repair" ticket could be put in with Bell to raise my profile, but I ran the risk of a $87 service charge if Bell decided that my profile was the "correct" one. I did not want to risk that.

Since that time, my profile has been raised to 19/1. I'm getting full advertised speeds pretty much - as full as my line and the ADSL2+ spec permits on it, about 16400/.930. (I would note that while not absolutely necessary I did run out and grab a broadcom-based modem on the sage advice of Mike2009, which did improve my line stats)

There seems to be some sort of misunderstanding or misconception about what speeds/profiles indie users should be getting out of the gate, who's responsible for making them happen, who's fault it is when it doesn't happen, and how it's corrected.

I'm at least getting what I pay for. Colour me giddy with happiness.

I'd like to see that happiness widespread amongst more and more indie users.

If opening up a dialogue and getting this cooking is all that comes of this thread - mission accomplished. Beats eating crap sammiches.

Mike
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Make The Switch - »openmedia.ca/switch


andyb
Premium
join:2003-05-29
SW Ontario
kudos:1

Should start a list of the "real" profiles so people know when getting ripped off and add to an FAQ somewhere (here and tsi ?)



Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
reply to dillyhammer

That would be a great start Mike.



dillyhammer
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1 edit
reply to andyb

The various profiles I've encountered.

After my 12/1 install:
Line Profile Name: al1_d14272-5056_u800-256
UpStream 797.0
DownStream 14272.0

After my request to bump my upload:
Line Profile Name: al1_d14272-5056_u1088-256
UpStream 1085.0
DownStream 14272.0
This is what folks on 12/1 should get.

After my 16/1 upgrade:
Line Profile Name: al1_d16320-5056_u800-256
UpStream 797.0
DownStream 16319.0

After my request to bump my profile:
Line Profile Name: al1_d19456-5056_u1088-256
UpStream 1085.0
DownStream 19455.0
This is what folks on 16/1 should get.

FYI, I'm a pretty happy guy.



Mike

--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch



Mike2009

join:2009-01-13
Ottawa, ON
kudos:3

1 edit

Don't forget 19455/1085 and 12287/797.



Davesnothere
No-BHELL-ity DOES have its Advantages
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join:2009-06-15
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reply to TSI Marc

said by Mike2009:

I know about it. When I was put on 16397/797 the guys in the direct forum said this:

Hello

I have looked into your account and see that your upload speed has been profiled to 800kbps with room for improvement, as well there has been an Optimize button configured to your account.

Now I could click this Optimize button which should raise your line profile to it's highest stable speeds, but I do not know exactly what the result will be as this button is new and we are not sure of any bugs just yet, but I have used it on a few other accounts which were raised to full sync with out issue....

said by TSI Marc:

Is it possible it's a dslam specific thing? Not sure if this was asked already or not.. I.e. depending on the dslam it may be configured differently and all users on specific dslam have specific profile? In other words it may not be specific to independents...? Want to make sure we don't jump the gun.

 
Fair enough.

But Marc, would you at least let us know what is the COLOUR of that 'Optimize' button ?


dillyhammer
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reply to Mike2009

said by Mike2009:

Don't forget 19455/1085 and 12287/797.

I fixed my list, the 19455/1085 is the last one I just messed it up.

The 12287/797 I did not see at all, so I don't have the profile name or stats for that.

BTW, a list of TSI profiles here, though somewhat stale:

»TekSavvy FAQ »DSL: What are the various profiles available?

Mike
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Expand your moderator at work

gslice

join:2005-02-18
GTA, ON
reply to Mike2009

Re: FTTN Profiles - CRTC complaint

said by Mike2009:

The optimize button only optimized my download to 19455 but left the upload at 797.

Mike

They used the optimize button on me as well. I ended up with the same thing as mike 19455/797. I'm not on a remote.

A little hesitant to ask to fix the upstream since my downstream RCO is at 90%(stable) and they might axe it down.


xsbell

join:2008-12-22
Canada
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reply to dillyhammer

I recently switched to a dry loop, Bell came and moved me to a new 7330 from an old Alcatel 1000D and gave me an ADSL2 profile.

I can only sync at 797 on the upload also (6016/797) but from talking to the tech, he said it should be 800.. so I'm wondering if that's the actual profile or maybe something with the Broadcom chipset in the 7330? (using an 8816 right now but going to test an ST516v6 later today)