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Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA

[Praise] Dan Is The Man!

Any of you Comcast top exec's reading this need to know that Dan who takes care of the Louisa, Va. area is the man!

He consistently goes far and beyond what any tech I have run into in the many years of being a customer has ever done.

Give this man a raise. You will not find many like this guy.

This needs to get back to his boss in Charlottesville, Va.

Thanks Dan!
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.



TD Nickell
Premium
join:2010-07-27
Federal Way, WA

I did a post like this about four years ago for a local Comcast tech named Andy.
He worked weekends and would go out an look for problems.I just happen to be outside when i seen him at my node.He ask me if i was having any problems.I told him my signal's were not great.He started checking at the tap to the ground block.He found a leak at the tap and a cut drop.
He fixed both problems and had me back up an running with in two hours
He did all of this with out a work order.I was very grateful for a tech that would go that extra mile for a customer.



Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA

1 recommendation

said by TD Nickell:

I did a post like this about four years ago for a local Comcast tech named Andy.
He worked weekends and would go out an look for problems.I just happen to be outside when i seen him at my node.He ask me if i was having any problems.I told him my signal's were not great.He started checking at the tap to the ground block.He found a leak at the tap and a cut drop.
He fixed both problems and had me back up an running with in two hours
He did all of this with out a work order.I was very grateful for a tech that would go that extra mile for a customer.

That's great to hear. In this day and time, incidents like what you mentioned need recognition. Just don't get that often anymore ya know?

Thanks for chiming in
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.

SteveTeow
Premium,VIP
join:2009-01-06
Voorhees, NJ
kudos:136

2 recommendations

reply to Robotics

said by Robotics:

Any of you Comcast top exec's reading this need to know that Dan who takes care of the Louisa, Va. area is the man!

He consistently goes far and beyond what any tech I have run into in the many years of being a customer has ever done.

Give this man a raise. You will not find many like this guy.

This needs to get back to his boss in Charlottesville, Va.

Thanks Dan!

I think I know who Dan is and I am sending him and his supervisor an email for a job well done. Thanks for the great feedback.
--
ComcastSteve


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA

said by SteveTeow:

said by Robotics:

Any of you Comcast top exec's reading this need to know that Dan who takes care of the Louisa, Va. area is the man!

He consistently goes far and beyond what any tech I have run into in the many years of being a customer has ever done.

Give this man a raise. You will not find many like this guy.

This needs to get back to his boss in Charlottesville, Va.

Thanks Dan!

I think I know who Dan is and I am sending him and his supervisor an email for a job well done. Thanks for the great feedback.

Thank you Steve!

I have been dealing with Dan for awhile now, when and if issues occur. I cant express how much and how far he goes to get problems resolved.
Its hard to put in words, but he is so dedicated to his job, super friendly, knowledgeable, and someone who would be a great friend to have. So down to earth and "human". Truly cares!

Hope you can get this to his supervisor. Dan is truly dedicated to his job, and gets it done/corrected. (similar to you )

Thanks again Steve
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.


sortofageek
Runs from Clowns
Premium,Mod
join:2001-08-19
kudos:21
reply to Robotics

(topic move) Comcast execs on DSLR?

Moderator Action
The post that was here (and all 5 followups to it), has been moved to a new topic .. »Comcast execs on DSLR?