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Emzy

join:2012-03-04
Covington, GA

2-wire 2701HG-B Gateway Frequent Drops/Disconnects

I am getting VERY frequent disconnects and reboots. They are happening at all hours of the day usually every 5 minutes or less. Late night hours it does not happen as frequent but still drops every now and then. I am on the net 24/7 live streaming and gaming. Getting very annoying lately, not sure what is going on. Sometimes the modem completely reboots and I drop my wireless connection.

I had this problem a while ago and changed a filter on a phone and it cut the drops down to maybe a couple a day, but all of a sudden (with no change) it is a nightmare. I am going to provide you with some information, please let me know if there's anything I'm missing. And, In the future, Thanks for any input and help. It is much appreciated!

Model Number: 2701HG-B Gateway
Hardware Version: 2700-100594-004
Software Version: 5.29.109.13

General Information
DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 7040 kbps
Downstream Atten. at 300kHz: 21.5 dB
Uncancelled Echo: 14.1 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset: -49.6 ppm Ok
Final Rx Gain: 20.0 dB Ok
Impulse Noise Comp. Tones: 196 Suspicious - impulse noise detected
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 2.15
Delay of latency path: 16.00 ms

Event Log

Type Date/Time Event Description
2012-03-01T03:38:44-05:00 Previous log entry repeated 2 times
INF 2012-03-01T04:14:58-05:00 fw,fwmon: src=58.192.117.22 dst=98.88.230.177 ipprot=6 sport=6000 dport=1433 Unknown inbound session stopped
INF 2012-03-01T04:26:49-05:00 fw,fwmon: src=192.168.1.64 dst=199.9.250.75 ipprot=6 sport=50425 dport=80 TCP SYN Packet Dropped
2012-03-01T04:26:58-05:00 Previous log entry repeated 2 times
INF 2012-03-01T04:27:05-05:00 fw,fwmon: src=192.168.1.64 dst=199.9.250.75 ipprot=6 sport=50426 dport=80 TCP SYN Packet Dropped
2012-03-01T04:27:14-05:00 Previous log entry repeated 2 times
INF 2012-03-01T04:29:29-05:00 fw,fwmon: src=121.78.123.150 dst=98.88.230.177 ipprot=1 icmp_type=3 icmp_code=3 ICMP Dest Unreachable, session terminated
2012-03-01T04:30:00-05:00 Previous log entry repeated 14 times
INF 2012-03-01T04:53:39-05:00 fw,fwmon: src=124.155.208.47 dst=98.88.230.177 ipprot=6 sport=60762 dport=3389 Unknown inbound session stopped
2012-03-01T04:53:40-05:00 Previous log entry repeated 1 times
NTC 2012-03-01T04:53:41-05:00 fw,fwmon: src=124.155.208.47 dst=98.88.230.177 ipprot=6 sport=60762 dport=3389 TCP Port Scan Detected
INF 2012-03-01T04:53:41-05:00 fw,fwmon: src=124.155.208.47 dst=98.88.230.177 ipprot=6 sport=60762 dport=3389 Unknown inbound session stopped
INF 2012-03-01T04:58:33-05:00 fw,fwmon: src=121.78.123.150 dst=98.88.230.177 ipprot=1 icmp_type=3 icmp_code=3 ICMP Dest Unreachable, session terminated
2012-03-01T04:58:42-05:00 Previous log entry repeated 8 times
INF 2012-03-01T05:29:33-05:00 fw,fwmon: src=121.78.123.150 dst=98.88.230.177 ipprot=1 icmp_type=3 icmp_code=3 ICMP Dest Unreachable, session terminated
2012-03-01T05:29:42-05:00 Previous log entry repeated 8 times
INF 2012-03-01T05:32:46-05:00 fw,fwmon: src=192.168.1.64 dst=199.9.250.75 ipprot=6 sport=51132 dport=80 TCP SYN Packet Dropped
2012-03-01T05:32:55-05:00 Previous log entry repeated 2 times
INF 2012-03-01T05:35:32-05:00 fw,fwmon: src=69.13.6.10 dst=98.88.230.177 ipprot=6 sport=6000 dport=1433 Unknown inbound session stopped
INF 2012-03-01T05:53:30-05:00 fw,fwmon: src=140.113.170.175 dst=98.88.230.177 ipprot=6 sport=41639 dport=21 Unknown inbound session stopped
INF 2012-03-01T05:56:20-05:00 fw,fwmon: src=216.172.178.24 dst=98.88.230.177 ipprot=17 sport=53 dport=22474 Unknown inbound session stopped
INF 2012-03-01T07:09:43-05:00 fw,fwmon: src=98.88.92.68 dst=98.88.230.177 ipprot=6 sport=52083 dport=445 Unknown inbound session stopped
INF 2012-03-01T07:29:49-05:00 fw,fwmon: src=210.51.37.189 dst=98.88.230.177 ipprot=6 sport=55883 dport=22 Unknown inbound session stopped
INF 2012-03-01T07:35:43-05:00 fw,fwmon: src=184.106.116.141 dst=98.88.230.177 ipprot=6 sport=6000 dport=1433 Unknown inbound session stopped
INF 2012-03-01T07:36:11-05:00 fw,fwmon: src=70.39.114.184 dst=98.88.230.177 ipprot=6 sport=6000 dport=1521 Unknown inbound session stopped
INF 2012-03-01T09:27:07-05:00 fw,fwmon: src=116.255.189.191 dst=98.88.230.177 ipprot=6 sport=6000 dport=1433 Unknown inbound session stopped
INF 2012-03-01T09:38:21-05:00 fw,fwmon: src=210.175.77.27 dst=98.88.230.177 ipprot=6 sport=4380 dport=445 Unknown inbound session stopped
2012-03-01T09:38:22-05:00 Previous log entry repeated 2 times
INF 2012-03-01T09:43:40-05:00 fw,fwmon: src=98.253.255.199 dst=98.88.230.177 ipprot=6 sport=59701 dport=23 Unknown inbound session stopped
INF 2012-03-01T11:12:14-05:00 fw,fwmon: src=188.165.193.102 dst=98.88.230.177 ipprot=1 icmp_type=3 icmp_code=3 ICMP Dest Unreachable, session terminated
INF 2012-03-01T11:12:14-05:00 fw,fwmon: src=208.88.178.62 dst=98.88.230.177 ipprot=17 sport=9856 dport=25777 Unknown inbound session stopped
2012-03-01T11:12:15-05:00 Previous log entry repeated 1 times
NTC 2012-03-01T11:12:15-05:00 fw,fwmon: src=208.88.178.62 dst=98.88.230.177 ipprot=17 sport=9856 dport=25777 UDP Port Scan Detected
INF 2012-03-01T11:12:15-05:00 fw,fwmon: src=208.88.178.62 dst=98.88.230.177 ipprot=17 sport=9856 dport=25777 Unknown inbound session stopped
INF 2012-03-01T11:12:18-05:00 fw,fwmon: src=115.236.185.203 dst=98.88.230.177 ipprot=6 sport=27931 dport=22 Unknown inbound session stopped
INF 2012-03-01T11:15:52-05:00 fw,fwmon: src=125.177.138.22 dst=98.88.230.177 ipprot=17 sport=5080 dport=5060 Unknown inbound session stopped
INF 2012-03-01T11:24:38-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:38-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49388 TCP SYN Packet Dropped
2012-03-01T11:24:38-05:00 Previous log entry repeated 1 times
INF 2012-03-01T11:24:38-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:41-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:42-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49388 TCP SYN Packet Dropped
INF 2012-03-01T11:24:47-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:48-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49388 TCP SYN Packet Dropped
INF 2012-03-04T14:35:13-05:00 fw,fwmon: src=93.220.221.71 dst=98.88.220.26 ipprot=6 sport=3721 dport=5900 Unknown inbound session stopped
2012-03-04T14:35:14-05:00 Previous log entry repeated 1 times
NTC 2012-03-04T14:35:14-05:00 fw,fwmon: src=93.220.221.71 dst=98.88.220.26 ipprot=6 sport=3721 dport=5900 TCP Port Scan Detected
INF 2012-03-04T14:35:14-05:00 fw,fwmon: src=93.220.221.71 dst=98.88.220.26 ipprot=6 sport=3721 dport=5900 Unknown inbound session stopped
INF 2012-03-04T14:49:19-05:00 fw,fwmon: src=195.218.239.162 dst=98.88.220.26 ipprot=6 sport=1830 dport=5900 Unknown inbound session stopped
2012-03-04T14:49:20-05:00 Previous log entry repeated 1 times
NTC 2012-03-04T14:49:21-05:00 fw,fwmon: src=195.218.239.162 dst=98.88.220.26 ipprot=6 sport=1830 dport=5900 TCP Port Scan Detected
INF 2012-03-04T14:49:21-05:00 fw,fwmon: src=195.218.239.162 dst=98.88.220.26 ipprot=6 sport=1830 dport=5900 Unknown inbound session stopped
INF 2012-03-04T14:51:47-05:00 fw,fwmon: src=96.247.49.39 dst=98.88.220.26 ipprot=6 sport=16519 dport=445 Unknown inbound session stopped
2012-03-04T14:51:49-05:00 Previous log entry repeated 2 times
INF 2012-02-29T23:23:56-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-02-29T23:25:05-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-02-29T23:30:53-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T00:57:38-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T02:31:28-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T02:32:59-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T02:34:19-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T02:41:36-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T02:46:43-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T02:53:26-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T05:32:17-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T11:24:13-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T11:27:54-05:00 sys: dsl0: connection lost, reconnecting...
INF 2012-03-01T11:28:40-05:00 sys: Successfully logged into a password protected page
INF 2012-03-01T11:28:55-05:00 sys: dnstest0: connection lost, reconnecting...
INF P0000-00-00T00:00:05 sys: System started
INF P0000-00-00T00:00:22 sys: Wireless SSID set to 2WIRE842
INF P0000-00-00T00:00:22 sys: Wireless authentication set to Open
INF P0000-00-00T00:00:22 sys: Wireless encryption set to WEP
INF P0000-00-00T00:00:22 sys: Wireless Key set
INF P0000-00-00T00:00:22 sys: Wireless channel set to 10
INF P0000-00-00T00:00:22 sys: Wireless power set to 400
INF P0000-00-00T00:00:22 sys: ipnet1: Up on bridge0 with 192.168.1.254/24
INF P0000-00-00T00:00:44 sys: ppp0: Up with ipv4 service on pppoe0
INF P0000-00-00T00:00:45 sys: ipnet0: Up on ppp0 with 98.88.220.26/3298.88.220.1
INF P0000-00-00T00:00:45 sys: DNS up DNS1:0.0.0.0, DNS2:0.0.0.0
INF P0000-00-00T00:00:46 sys: Bridge network changed to 98.88.220.26/255.255.255.255 bmask:255.255.255.255
INF P0000-00-00T00:00:51 sys: Set system clock: 2012/03/04 14:34:18 EST
INF 2012-03-04T14:34:18-05:00 sys: Successfully logged into a password protected page
INF 2012-03-01T11:12:14-05:00 fw,fwmon: src=208.88.178.62 dst=98.88.230.177 ipprot=17 sport=9856 dport=25777 Unknown inbound session stopped
2012-03-01T11:12:15-05:00 Previous log entry repeated 1 times
NTC 2012-03-01T11:12:15-05:00 fw,fwmon: src=208.88.178.62 dst=98.88.230.177 ipprot=17 sport=9856 dport=25777 UDP Port Scan Detected
INF 2012-03-01T11:12:15-05:00 fw,fwmon: src=208.88.178.62 dst=98.88.230.177 ipprot=17 sport=9856 dport=25777 Unknown inbound session stopped
INF 2012-03-01T11:12:18-05:00 fw,fwmon: src=115.236.185.203 dst=98.88.230.177 ipprot=6 sport=27931 dport=22 Unknown inbound session stopped
INF 2012-03-01T11:15:52-05:00 fw,fwmon: src=125.177.138.22 dst=98.88.230.177 ipprot=17 sport=5080 dport=5060 Unknown inbound session stopped
INF 2012-03-01T11:24:38-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:38-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49388 TCP SYN Packet Dropped
2012-03-01T11:24:38-05:00 Previous log entry repeated 1 times
INF 2012-03-01T11:24:38-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:41-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:42-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49388 TCP SYN Packet Dropped
INF 2012-03-01T11:24:47-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49387 TCP SYN Packet Dropped
INF 2012-03-01T11:24:48-05:00 fw,fwmon: src=184.73.220.98 dst=98.88.230.177 ipprot=6 sport=80 dport=49388 TCP SYN Packet Dropped
INF 2012-03-04T14:35:13-05:00 fw,fwmon: src=93.220.221.71 dst=98.88.220.26 ipprot=6 sport=3721 dport=5900 Unknown inbound session stopped
2012-03-04T14:35:14-05:00 Previous log entry repeated 1 times
NTC 2012-03-04T14:35:14-05:00 fw,fwmon: src=93.220.221.71 dst=98.88.220.26 ipprot=6 sport=3721 dport=5900 TCP Port Scan Detected
INF 2012-03-04T14:35:14-05:00 fw,fwmon: src=93.220.221.71 dst=98.88.220.26 ipprot=6 sport=3721 dport=5900 Unknown inbound session stopped
INF 2012-03-04T14:49:19-05:00 fw,fwmon: src=195.218.239.162 dst=98.88.220.26 ipprot=6 sport=1830 dport=5900 Unknown inbound session stopped
2012-03-04T14:49:20-05:00 Previous log entry repeated 1 times
NTC 2012-03-04T14:49:21-05:00 fw,fwmon: src=195.218.239.162 dst=98.88.220.26 ipprot=6 sport=1830 dport=5900 TCP Port Scan Detected
INF 2012-03-04T14:49:21-05:00 fw,fwmon: src=195.218.239.162 dst=98.88.220.26 ipprot=6 sport=1830 dport=5900 Unknown inbound session stopped
INF 2012-03-04T14:51:47-05:00 fw,fwmon: src=96.247.49.39 dst=98.88.220.26 ipprot=6 sport=16519 dport=445 Unknown inbound session stopped
2012-03-04T14:51:49-05:00 Previous log entry repeated 2 times
INF 2012-03-01T11:28:05-05:00 hurl: err=10 name=BB_NOT_UP detect
INF 2012-03-01T11:28:13-05:00 hurl: err=0 name=PHY_NONE detect
INF 2012-03-01T11:28:15-05:00 hurl: err=0 name=PHY_NONE clear
INF 2012-03-01T11:28:24-05:00 hurl: err=10 name=BB_NOT_UP redirect
INF 2012-03-01T11:28:34-05:00 hurl: err=10 name=BB_NOT_UP clear
INF P0000-00-00T00:00:21 hurl: err=10 name=BB_NOT_UP detect
INF P0000-00-00T00:00:33 hurl: err=10 name=BB_NOT_UP redirect
P0000-00-00T00:00:40 Previous log entry repeated 6 times
INF 2012-03-04T14:34:27-05:00 hurl: err=10 name=BB_NOT_UP clear



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Do you know if you are having a loss of dsl sync, the modem reboots or the wireless disconnects or is it all of the above


Emzy

join:2012-03-04
Covington, GA

Mostly just the internet reboots, sometimes the whole router itself will restart (rarely though)

Forgot to include, I am connected via wireless, my PC is about 30 feet from router.



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

You should try changing the wireless from doing 802.11B and 802.11g to just 802.11B or 802.11G


Emzy

join:2012-03-04
Covington, GA

Well the problem is, My desktop in my dining room has a B wireless adapter and I'm on G. I can give it a shot for troubleshooting purposes.


Emzy

join:2012-03-04
Covington, GA
reply to wayjac

Nope, same problem. I have Disconnected from my VOIP application 3 times within an hour. I switched the router signal to G only.


Emzy

join:2012-03-04
Covington, GA

1 edit
reply to Emzy

This is what I get. Net just drops (wireless connection stays fine) then After a minute or 2 of refreshing I get this.




OR




wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Both of the pages you posted are about a loss of dsl sync
Can you post the dsl line stats from this 2wire page
192.168.1.254/xslt?PAGE=J03


Emzy

join:2012-03-04
Covington, GA




wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

The noise margin is lower than it should be, if you lower the speed that should raise the noise margin and lower the loss of dsl sync

Have you ever checked the dsl line stats with the modem connected to the nid test jack


Emzy

join:2012-03-04
Covington, GA

Is there a way to lower my speed within the modem itself?



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

No, you'll need to contact your isp


Emzy

join:2012-03-04
Covington, GA

Ya, I will be contacting them soon. This can't be anything wrong with my stuff, gotta be the ISP's mess up.


bear_240b

join:2012-03-12

I am having the EXACT same problem with the EXACT same modem. My noise levels are 9 and 24.4 respectively.

Is slowing the speed the only option? Can I just go to best buy and get another modem?


bbear2
Premium
join:2003-10-06
94045
kudos:5
reply to Emzy

said by Emzy:

...

Model Number: 2701HG-B Gateway
Hardware Version: 2700-100594-004
Software Version: 5.29.109.13

General Information
DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 7040 kbps
Downstream Atten. at 300kHz: 21.5 dB
Uncancelled Echo: 14.1 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset: -49.6 ppm Ok
Final Rx Gain: 20.0 dB Ok
Impulse Noise Comp. Tones: 196 Suspicious - impulse noise detected
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 2.15
Delay of latency path: 16.00 ms

Did you look at your "Uncanceled Echo" value? This is not good. For comparison sake, mine is -19dB and yours is +14 dB.

Have you replaced your DSL filters? Make sure that all devices have DSL filters? Have you unplugged everything else except the 2wire from your internal phone wiring to see if it makes a difference? I encourage you to try some of these trouble shooting steps. And if you don't get results, do reboot the 2wire after you make a change. Watch your uncanceled echo specifically.

If you could plug the 2wire in at the NID and test it there, that would certainly help you isolate your internal wiring from what you are getting from your ISP.

A final thought, I had a high value of uncanceled echo once and it turned out to be crosstalk from the other wire pair in the same bundle and was unused. What happened was at one jack, one of the unused pair was connected to my DSL line and it created a very nice antenna/echo channel. Since I never used the second pair, I never noticed it otherwise.