dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
6
Zeonis
join:2009-03-16

Zeonis

Member

Re: Unreliable speed

Well I did not raise hell today cause the speeds seem to be better based on my speed tests so I am going to give it some time and monitor it... maybe Dane did something and did not say?
Zeonis

Zeonis

Member

Just wanted to post an update... last night the unreliable speeds returned and so I called tech support. I asked to speak to a manager but apparently they have to have a manager call you which kind of stinks but hopefully I will hear from one soon.
Zeonis

Zeonis

Member

Okay so final update... after requesting to speak to a manager a dsl specialist called me and took it over so I was just dealing with him. After working with him to resolve this issue they finally replaced the DSLAM card but that did not resolve the issue. Finally it came down to they were saying there is a problem with the copper line. I requested them to run speedtests at the CO but the person I was dealing with said the NOC (Network Operations) department said it was not technically viable to do testing at the CO. So they basically said they have run out of options and there is nothing more they can do. So I am stuck with the unreliable speeds which run at .75-2 Mbps at its worst. *sigh* I would change ISPs but sonic.net is an incredible value and I hate AT&T and Comcast. Plus I don't want caps...

bobrk
You kids get offa my lawn
Premium Member
join:2000-02-02
San Jose, CA

bobrk

Premium Member

Surprised they didn't roll an AT&T truck. When I had issues, that's what fixed it.
Zeonis
join:2009-03-16

Zeonis

Member

They did several AT&T truck rolls... AT&T says there is nothing wrong with the line.
Zeonis

1 edit

Zeonis

Member

So looks like I will be getting DSL Extreme for internet. The speeds were so horrible last night and tonight that I could not even watch Netflix without extremely long loading pauses and then if you wanted to go back a little bit in a scene another extreme long loading interval and the loading bar stopping too cause the speeds are so bad. It is really pathetic... I think I will keep sonic.net for the phone for now though. DSL Extreme is the only one that offers internet at a reasonable price being that this is a U-verse neighborhood. I know you are reading this Dane. I feel your network operations people dropped the ball on this and it is really sad that the internet service you are providing me is not reliable enough and I have to go elsewhere even though I am already paying for internet through you.

Edit: Okay so after reading all the bad reviews about DSL Extreme maybe not (Also I hate contracts) but I certainly am looking to get internet elsewhere.

bobrk
You kids get offa my lawn
Premium Member
join:2000-02-02
San Jose, CA

bobrk

Premium Member

Surprised. Usually Sonic will get a problem like this fixed. Are you in contact with them, either by phone or email? Or did they tell you that they couldn't do anything for you?
Zeonis
join:2009-03-16

Zeonis

Member

I was in contact with them by phone and e-mail. As I said previously in a prior post I was dealing with a dsl specialist... and yes they told me that they had run out of options and they couldn't do anything for me.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by Zeonis:

I was in contact with them by phone and e-mail. As I said previously in a prior post I was dealing with a dsl specialist... and yes they told me that they had run out of options and they couldn't do anything for me.

Odd. What's your username here?
Zeonis
join:2009-03-16

Zeonis

Member

Same username... I received a message yesterday from the DSL specialist I was dealing with and he was wanting to send another tech out because he said he did research in to what AT&T is required to provide. Well I had already made the decision to switch to AT&T Legacy DSL because the horrible speeds have become too much for me.
Zeonis

Zeonis

Member

Well after about a month of using internet through AT&T guess what? No speed problems... I never believed it was the copper line like Sonic.net network operations (NOC) was trying to say it was. Go to hell NOC! I spent months trying to get them to fix it to no avail. Boy am I glad I am done with them... especially with this mandatory equipment rental. I want to own my equipment thank you... I refuse to pay to rent it.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by Zeonis:

Well after about a month of using internet through AT&T guess what? No speed problems... I never believed it was the copper line like Sonic.net network operations (NOC) was trying to say it was. Go to hell NOC! I spent months trying to get them to fix it to no avail. Boy am I glad I am done with them... especially with this mandatory equipment rental. I want to own my equipment thank you... I refuse to pay to rent it.

Can you give us some details here? Were you on Sonic.net's AT&T DSL service, or Fusion?

Did you switch to AT&T's U-verse service, or DSL?

-Dane

bobrk
You kids get offa my lawn
Premium Member
join:2000-02-02
San Jose, CA

bobrk

Premium Member

This is interesting to me, because in my neighborhood, I can only get 6Mbps AT&T DSL from Sonic because I'm behind an RT.

A Uverse guy came by one day and told me I could get 18MBps from them. How can that be?

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by bobrk:

This is interesting to me, because in my neighborhood, I can only get 6Mbps AT&T DSL from Sonic because I'm behind an RT.

A Uverse guy came by one day and told me I could get 18MBps from them. How can that be?

This can be the case in areas where they wholesale to us their older RT and CO served ADSL1 service, but they do not provide us access to their newer VRAD served U-verse product.

-Dane
Zeonis
join:2009-03-16

1 edit

Zeonis to DaneJasper

Member

to DaneJasper
said by DaneJasper:

Can you give us some details here? Were you on Sonic.net's AT&T DSL service, or Fusion?

Did you switch to AT&T's U-verse service, or DSL?

-Dane

I was on Sonic Fusion and I switched to AT&T standard DSL not U-verse.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by Zeonis:

I was on Sonic Fusion and I switched to AT&T standard DSL not U-verse.

I wonder which network they put you on. Can you provide the make and model number of the modem you are using with this service?

I'm trying to run this down because if it's truly the ADSL1 platform, as you were on when you were with us, I'd like to dig into the questions around congestion. We're seeing some RTs and some COs exhibit congestion, and they've closed some markets and are forcing some customers to migrate, so we're trying to determine if they are treating everyone consistently as this occurs.
Zeonis
join:2009-03-16

Zeonis

Member

said by DaneJasper:

I wonder which network they put you on. Can you provide the make and model number of the modem you are using with this service?

I'm trying to run this down because if it's truly the ADSL1 platform, as you were on when you were with us, I'd like to dig into the questions around congestion. We're seeing some RTs and some COs exhibit congestion, and they've closed some markets and are forcing some customers to migrate, so we're trying to determine if they are treating everyone consistently as this occurs.

It is the Siemens Speedstream 4100. You lost me when you are talking about which network cause I thought they connect you to the nearest CO and that you connect to the network from there. But yeah I am sure you know the technical stuff better than me...

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

Interesting. This is a standard ADSL1 modem, which would imply that in switching from Fusion ADSL2+ (up to 24Mbps technology) to AT&T ADSL1 (up to 6Mbps, capped), you are seeing BETTER performance after the switch? Doesn't make a lot of sense....

-Dane

bobrk
You kids get offa my lawn
Premium Member
join:2000-02-02
San Jose, CA

bobrk to DaneJasper

Premium Member

to DaneJasper
Yeah, it must be the VRAD. They put in a new box a few years ago...
Zeonis
join:2009-03-16

Zeonis to DaneJasper

Member

to DaneJasper
said by DaneJasper:

Interesting. This is a standard ADSL1 modem, which would imply that in switching from Fusion ADSL2+ (up to 24Mbps technology) to AT&T ADSL1 (up to 6Mbps, capped), you are seeing BETTER performance after the switch? Doesn't make a lot of sense....

-Dane

Yes I am glad you are seeing why I got so frustrated and angry. Also when I experienced the horrible speeds (.25-1 Mbps) I tried switching to ADSL1 mode on the ZTE 831II but the horrible speeds were still there. Granted the horrible speeds came and went but I just could not deal with it anymore. Synced at about 17 Mbps and having the speed vary so much... typically it was below 10 Mbps.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

Did we have our tech visit to test at the MPOE, with their equipment? Maybe it was your modem?

-Dane
Zeonis
join:2009-03-16

Zeonis

Member

Yes I went through a big song and dance... working on this for months. They tested at the MPOE and at the BBOX. Using their own modem (I believe it was a Motorola) and laptop. They even sent me a loaner modem. Eventually they replaced the DSLAM card. After replacing the card the issue was still there and they could not figure it out so they blamed the copper line and essentially said there was nothing that could be done.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by Zeonis:

Yes I went through a big song and dance... working on this for months. They tested at the MPOE and at the BBOX. Using their own modem (I believe it was a Motorola) and laptop. They even sent me a loaner modem. Eventually they replaced the DSLAM card. After replacing the card the issue was still there and they could not figure it out so they blamed the copper line and essentially said there was nothing that could be done.

That's very, very odd. ATT using older DSL technology is delivering you a faster connection than our new ADSL2+ could...? Odd.
Zeonis
join:2009-03-16

Zeonis

Member

Just to make sure you are understanding correctly... When I was with Sonic Fusion I was synced at about 17 Mbps with no problems with loss of sync. But the speed I would actually get would fluctuate a lot. Like I say usually below 10 Mbps but at times, which was the deal breaker, it would be as bad as .25-1 Mbps. The speed I actually get meaning on speedtests whether it be on speedtest.net, speakeasy, sonic.net speedtest, or ftp.sonic.net... not to mention the fact that when speeds are that bad you notice it without having to do a speedtest. But now with AT&T DSL I am getting consistent/reliable speeds.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by Zeonis:

Just to make sure you are understanding correctly... When I was with Sonic Fusion I was synced at about 17 Mbps with no problems with loss of sync. But the speed I would actually get would fluctuate a lot. Like I say usually below 10 Mbps but at times, which was the deal breaker, it would be as bad as .25-1 Mbps. The speed I actually get meaning on speedtests whether it be on speedtest.net, speakeasy, sonic.net speedtest, or ftp.sonic.net... not to mention the fact that when speeds are that bad you notice it without having to do a speedtest. But now with AT&T DSL I am getting consistent/reliable speeds.

Okay, understood. Very, very strange.