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kevink19556

join:2003-12-23
Lindenhurst, NY

Move a line to another adapter down?

I am attempting to move a line to another adapter, I went to activate an adapter and entered the mac address of the new device.

When I click continue I get a message that Vonage is updating the site, try again later. Also gives a phone number to call for assistance.

Anyone know how long this part of the site has been down, I would rather wait a day or 2 and do it on line than call and have it done.

If it's been down for weeks then it's another story and I will have to call them.

Thanks



treichhart

join:2006-12-12

I have vonage and the website is ok and I am able to access my account ok. Maybe your having internet connection problems like dns issue.


kevink19556

join:2003-12-23
Lindenhurst, NY

It's not the site thats down it's just the move a line/change adapter section



NetFixer
From my cold dead hands
Premium
join:2004-06-24
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1 edit

said by kevink19556:

I am attempting to move a line to another adapter, I went to activate an adapter and entered the mac address of the new device.

When I click continue I get a message that Vonage is updating the site, try again later. Also gives a phone number to call for assistance.

Anyone know how long this part of the site has been down, I would rather wait a day or 2 and do it on line than call and have it done.

If it's been down for weeks then it's another story and I will have to call them

said by kevink19556:

It's not the site thats down it's just the move a line/change adapter section

I have not tried adding a new adapter recently, but I have recently used the move a line feature to move my only remaining Vonage number between my RTP300 and my VT2442 to isolate a problem. Do you have JavaScript enabled for the Vonage site in the browser you are using?







EDIT:
FWIW, I just moved my line from by VT2442 to my RTP300 and back again with no problems, but I can not verify that the add an new adapter feature is working.
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