said by bobw :Well
Same with me.
I just got off, of the phone from Telus support.
They just gave me song and dance for about 5 min.
We send you a tech to replace the modem, but you have to pay for it.
I said send me the modem i replace it myself, done few times before
the optic-tv, nope they say.
I can't wait till my 3-year contract is up.
Then, goodbye.
bob
Somehow I doubt its your modem. I am amazed sometime on how quick the Tier1 people replace modem like it's candy.