| [BC] Actiontec keeps disconnecting Since yesterday the "Internet" light goes off and the internet ceases to work on both the computer and Optik TV. If I restart the modem, the internet works again so I'm wondering if it's a problem in Richmond, or more likely the modem is dying. |
|
 LakebottomFuture Fishermen are Friendly
join:2006-10-28
Sylvan Lake, AB
 ·Shaw
| Order a new modem, if its still not working with the new modem its the provider in your area. the next step is to request service call, if they give excuses, change provider. Simple.
--
Alberta Lakes belong to all Albertans, not just the developers! |
|
| reply to Magistor
Well
Same with me.
I just got off, of the phone from Telus support.
They just gave me song and dance for about 5 min.
We send you a tech to replace the modem, but you have to pay for it.
I said send me the modem i replace it myself, done few times before
the optic-tv, nope they say.
I can't wait till my 3-year contract is up.
Then, goodbye.
bob |
|
Symtex
join:2005-04-06
Burnaby, BC
kudos:15 | said by bobw :Well
Same with me.
I just got off, of the phone from Telus support.
They just gave me song and dance for about 5 min.
We send you a tech to replace the modem, but you have to pay for it.
I said send me the modem i replace it myself, done few times before
the optic-tv, nope they say.
I can't wait till my 3-year contract is up.
Then, goodbye.
bob
Somehow I doubt its your modem. I am amazed sometime on how quick the Tier1 people replace modem like it's candy.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
|
CR123
join:2006-11-04
Vancouver, BC | reply to bobw
You shouldn't have to pay for it. They do warn you if the problem is with your inside wiring, charges may apply, but there's no charge to replace a defective modem.
But as Symtex said, it's quite possibly not a modem issue.
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. - |
|
| reply to Magistor
The only way to have your issue checked out properly is to have a tech come out. You're the one paying for your service, so if Tier 1, starts hem and hawing, demand a tech roll out...even if you have to threaten them with leaving for another ISP. Once a tech shows up, get his business card...they are required to leave one. Any future issues can then be dealt with, with a call to the tech. |
|
