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uniqs
1500
ragequit9
join:2010-12-02

ragequit9

Member

[BC] Actiontec keeps disconnecting

Since yesterday the "Internet" light goes off and the internet ceases to work on both the computer and Optik TV. If I restart the modem, the internet works again so I'm wondering if it's a problem in Richmond, or more likely the modem is dying.

Lakebottom
Future Fishermen are Friendly
join:2006-10-28
Sylvan Lake, AB

Lakebottom

Member

Order a new modem, if its still not working with the new modem its the provider in your area. the next step is to request service call, if they give excuses, change provider. Simple.

bobw
@telus.net

bobw to ragequit9

Anon

to ragequit9
Well
Same with me.
I just got off, of the phone from Telus support.
They just gave me song and dance for about 5 min.
We send you a tech to replace the modem, but you have to pay for it.
I said send me the modem i replace it myself, done few times before
the optic-tv, nope they say.
I can't wait till my 3-year contract is up.
Then, goodbye.
bob
Symtex
join:2005-04-06
Burnaby, BC

Symtex

Member

said by bobw :

Well
Same with me.
I just got off, of the phone from Telus support.
They just gave me song and dance for about 5 min.
We send you a tech to replace the modem, but you have to pay for it.
I said send me the modem i replace it myself, done few times before
the optic-tv, nope they say.
I can't wait till my 3-year contract is up.
Then, goodbye.
bob

Somehow I doubt its your modem. I am amazed sometime on how quick the Tier1 people replace modem like it's candy.
CR1239
join:2006-11-04
Vancouver, BC

CR1239 to bobw

Member

to bobw
You shouldn't have to pay for it. They do warn you if the problem is with your inside wiring, charges may apply, but there's no charge to replace a defective modem.

But as Symtex said, it's quite possibly not a modem issue.
river_ratbc
join:2007-09-21

river_ratbc to ragequit9

Member

to ragequit9
The only way to have your issue checked out properly is to have a tech come out. You're the one paying for your service, so if Tier 1, starts hem and hawing, demand a tech roll out...even if you have to threaten them with leaving for another ISP. Once a tech shows up, get his business card...they are required to leave one. Any future issues can then be dealt with, with a call to the tech.