ATT cable modem hardware price > give me a break

give me a break

Being this actual unlucky customer let me point I did return the modem within a week of cancelling my service. Within that time AT&T Roadrunner had already managed to tack on $650 to my bill. They did refund it promptly as well. I just thought it was funny.

See original thread:
»Bill for not returning cable modem
[text was edited by author 2002-03-08 16:53:15]

reply to cablemonster
Oh, then it is amusing. Hey could have been 900 dollars, lol.

I had the same problem with them. AT&T sent me a bill for almost 600. I even asked when I told them I didnt want the service any longer where to turn in the modem at said they would contact me. So I called when I got the bill they said they have gave me a credit and someone would call you and pick up the modem never heard a word from no one. So 6 months later I get another bill samething as the first I even asked is there somewhere I can drive and drop it off at or mail it to "Nope" we will contact you and come by and pick it up. Now thats been close 2 years ago I still have it. And also when we got ready to move about 3 months ago and canceled Digital TV, the guy comes out and picks up the Digital box and I try to give him the modem, he says " sorry sir but AT&T will not let me pick up other types of equipment just the catv box" and leaves. They must not want them back to bad or care or they would have taken it then or called or something. Wonder if Goodwill could get 600 bucks for it cause thats where its going. Maybe this is type of service to expect from these types of company's moving away from having employee's and going to contractors. Proven point when AT&T went with @Home.

reply to cablemonster
Report them to Better Business Bureau!
»www.bbb.org/

I did, no results

reply to cablemonster
Sometimes the modems are stolen, or damaged in a fire. The company's charge should place them in the same position they were in before the loss, they should not be in a position to make profits several times current costs. Was a full disclosure made of the $650 charge in the appropriate size type? (most states it has to be at least size 9)

Another program of AT&Ts is on changes to customer owned modems. First that they refused to tell me where to return my cable modem. Second, they refused to send a technician. Third their local cable service offices are in light industrial areas and other cities, which are not listed in either directory assistence or in telephone directories (for security reasons I was finally told when I found the office)

This appears to be a clear case of consumer fraud, and should be handed directly to the attorney general of the State where this person was billed. Companies have been hit with fines and penalties dozens of times in similar cases.
[text was edited by author 2002-03-10 23:44:01]

If all else fails, 2001 york road in oak brook is one of the locations for the former mediaone and possibly other chicago systems to return stuff. Why don't we make a list of other locations?
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