Long story short (... haha not really
)I don't have access to wired high speed where I live so I ended up on Telus HSPA. After a few years on their HSPA network they upgraded it to 4g ever since then my connection has been beyond bad. About a year ago I switched from Telus to Bell (which share towers), I was assured my problems would be fixed because Bell doesn't share their bandwidth with Telus. I even caught their 30mb(?) return scam and made them write a note in the event it didn't work better than Telus. Low and behold not only did it not work any better they would not refund the $300 I payed for the modem...
I am currently using a netgear 1210 on the Bell network and I experience unreliable and unusable internet. During the day and even the middle of the night my connection goes can range from anywhere from 450kbps to under 2kbps. It seems to come on in waves almost like there is a funnel not letting me get the information I requested it backs up and I end up with upto 100+ MB in usage (in a single day) I didn't use and could have only been stopped by physically powering down my router.
I have called tech support dozens of times (this has been going on between both Bell and Telus going on years now) and they always say the say stuff. Turn this off check your settings etc etc and nothing ever works. Recently in November or so the internet started working correctly until about mid way through January. This is the only time since they put the 4g in that I have gotten speeds for 2 days in a row or more than were above 15kb/sec during the daylight hours.
If it sounds like I am a bit upset please forgive me because I am. I payed $50 in extra overages (ontop of 70ish for the first 10 gigs...) that clearly were not used last month that's 5 gigs of data and I am expecting something similar this month. Downloading a 10mb file while the internet is lagging turns into a 50mb download that ends up taking the better part of 4 hours.
Summary: I am on Bell 4g I get under 10kb/sec during the day sometimes as low as 2kb/sec I cannot do anything about it and tech support refuses to go beyond the regular turn this on and off type stuff. Please help me diagnose the problem and any possible solutions on my end or help me get enough information to force Bell to force Telus to fix their services.
Just thought I would throw in a quick report this is the average speed I get daily on a connection sold to me as a high speed connection.
»www.speedtest.net/result/1830480 ··· 0385.png