dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
794
share rss forum feed


NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1

1 edit

[TV] No Guide & No FiOS Support

Called the number listed in menu help support center (877-462-0488). They no longer deal with FiOS, just internet (dsl) and phone. Get bounced to the dish support. They can't do anything with FiOS either, so just leave me on perpetual hold.

Guide is not updating due to DVR not getting an IP address. MoCA link not active (down) according to router.

Need a real support number for FiOS.

Please advise. Thanks.
--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation


wesm
Premium
join:1999-07-29
Redmond, WA
According to Frontier's Oregon-specific FiOS page, these numbers should work:

1.877.462.8188 - Residential customer service, the same as on my doesn't-yet-look-different bill

1.800.921.8104 - Repair department

I've called the 0488 number and they ask me if I'm calling about FiOS or DSL. Saying FiOS results in a transfer, so maybe they just got a crop of n00bs who don't know any better.


NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1
reply to NOYB

Frontier FiOS tech was here to fix the problem today. He did real nice work. Pleasant and courteous. Have the guide working again and have WiFi-N now also.


wesm
Premium
join:1999-07-29
Redmond, WA
What kind of router did you get?


NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1

OEM Brand: Actiontec
Model Name: MI424WR-GEN2
Hardware Version: F
Firmware Version: 20.12.2.4

Had the Verizon branded version C before.