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xfinisherx

join:2011-05-06

Internet Usage out.... Again...

Unfortunately.



The only time I actually decide to look it up, its unavailable. Just great.

Just a question... My service contract is coming to an end. Does it work to threaten to cancel and go to Bell or something? Do they actually care?



A Lurker
that's Ms Lurker btw
Premium
join:2007-10-27
Wellington N

I just looked at mine and got:

lease note that due to a recent system maintenance, internet usage data displayed will be delayed. Thank you for your patience.

Please note that the information on this page was last updated on 13 March 2012 inclusively

(and no, I didn't cut the P off on Please... that's what it says)


cog_biz_user
i ruin threads apparently

join:2011-04-19
Hamilton, ON
reply to xfinisherx

my stats show all the way up to yesterday, which shows zeroes. i also have the "lease" message.


n00bicals3

join:2006-01-18
Carleton Place, ON
reply to xfinisherx

Mine says "There is no internet service associated with your account", is this connected to this problem?



A Lurker
that's Ms Lurker btw
Premium
join:2007-10-27
Wellington N

I haven't seen that one in a while actually, but I used to get it periodically.


bigluke

join:2010-11-17
Oakville, ON
reply to xfinisherx

"lease"... I'm thinking of applying for a job in the Cogeco I.T. department, just so I can meet one of these clowns. All evidence points to every single tech being either lazy or a complete dumbass.



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to xfinisherx

 
I have not checked my usage yet today.

However, if GOUGEco was forced (by a new LAW) to NOT COUNT the usage for the whole day, each day that their usage meter was offline for more than say an hour, or to waive the previous day's usage on any occasion that they had not posted that previous day's usage by a specified hour (noon of the next day, maybe), THAT would be fair by ME, IMNSHO.

BTW, this thread is a duplicate topic of »Cogeco's Broken Usage Meter , in case you are interested in reading about other similar recent experiences.


robman50

join:2010-12-14
reply to xfinisherx

Mine says 'lease note that due to a recent system maintenance, internet usage data displayed will be delayed. Thank you for your patience.'
Wonder what the system maintenance was for?



Farchord
Lost somewhere.

join:2004-08-28
Shawinigan, QC
kudos:1
reply to xfinisherx

said by xfinisherx:

Unfortunately.

The only time I actually decide to look it up, its unavailable. Just great.

Just a question... My service contract is coming to an end. Does it work to threaten to cancel and go to Bell or something? Do they actually care?

afaik Cogeco does not do customer retention deals.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

1 edit

said by Farchord:

afaik Cogeco does not do customer retention deals.

 
They DO have a dept called 'Customer Loyalty', but it's toothless, IMNSHO.

Example : »Any TPIA counter offers from cogeco?


dillyhammer
START me up
Premium,MVM
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to Farchord

said by Farchord:

afaik Cogeco does not do customer retention deals.

I found Cogeco a bit odd in that regard. When I first called to cancel my residential internet over the $60 overages a while back they spoke to me like they really didn't give a shit. When I called to cancel TV I got the same cold shoulder, but later got a call from retentions offering some concessions to keep my TV business. I was adamant on leaving so it didn't matter.

My call to cancel by business internet also garnered complete indifference. It wouldn't have mattered anyway - at that point I was pretty much bent on being Cogeco-free.

It's not something they like to do, that's for sure, but they do do it from time to time. I think it has to be their idea. I think if you call up and threaten to cancel unless you get some sort of deal or price capitulation it's not likely to happen.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

cog_biz_user
i ruin threads apparently

join:2011-04-19
Hamilton, ON

when i called in to cancel my tv service after the digital changeover, i also got the same "cold shoulder" false humility... "you're leaving? oh, i'm 'sorry' to hear that." etc.

cogeco simply isn't the same company it was 10 years ago.



almost280

@cgocable.net

I am approaching my limit and it is only the 17th of the month Cogeco. I really would like to see the meter up so I can closely monitor what is going on.



xfinisherx

join:2011-05-06

said by almost280 :

I am approaching my limit and it is only the 17th of the month Cogeco. I really would like to see the meter up so I can closely monitor what is going on.

Now by Monday afternoon at the latest it should be up and running according to the MyAccount page. That's good enough.

said by dillyhammer:

said by Farchord:

afaik Cogeco does not do customer retention deals.

I found Cogeco a bit odd in that regard. When I first called to cancel my residential internet over the $60 overages a while back they spoke to me like they really didn't give a shit. When I called to cancel TV I got the same cold shoulder, but later got a call from retentions offering some concessions to keep my TV business. I was adamant on leaving so it didn't matter.

My call to cancel by business internet also garnered complete indifference. It wouldn't have mattered anyway - at that point I was pretty much bent on being Cogeco-free.

It's not something they like to do, that's for sure, but they do do it from time to time. I think it has to be their idea. I think if you call up and threaten to cancel unless you get some sort of deal or price capitulation it's not likely to happen.

Mike

Oh goodie... I remember with Bell, they called at least 4 times to try and save their 25yr customer.

Hopefully Cogeco will be nice enough to do something for another 25yr long customer. After all... Its a difference of 15 dollars, and service hasn't gotten any better - Its gotten worse (well.... TV has lost a few channels, excluding the digital conversion, like SUNtv and Peachtree and the CNBC that went on and off of ClearQAM signals, etc etc, Internet hasn't changed at all, and Phone service is alright)

...

I'm sure I'll be able to make a deal or at least try to. I'll report back later, maybe around the beginning of May, that's after the contract ends (it ends on April 30).