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The Q

join:2008-06-26
Collegeville, PA
reply to telcodad

duplicate billing

also on Consumerist...

»wellsoffice.wellsfargo.com/ceo_p ··· 2012.pdf

Dear Comcast Customer,

Wells Fargo Bank provides payment processing services to Comcast. We are writing to apologize for potentially
confusing information appearing on your March billing statement from Comcast.

Although the amount due on your March billing statement is correct, your statement may also reflect a duplicate payment, a returned check fee, and the corresponding reversals of the duplicate payment and returned check fee. These entries resulted from incorrect information Wells Fargo provided to Comcast.

Wells Fargo wants you to know Comcast did not cause this error. Wells Fargo is working with Comcast to ensure this doesn't happen again.

We sincerely apologize for our error and any inconvenience it may have caused you.

Sincerely,

Wells Fargo Bank