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NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro
Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

NetFixer to AR

Premium Member

to AR

Re: Can't call my brother and mom's cell?? Only these 2 numbers!

Sounds like a routing problem with whatever LEC handles that particular telephone exchange. Were these always T-Mobile numbers, or were they ported from another carrier? Sometimes, a number port can result in routing problems.

You can go to »www.telcodata.us/telcodata/telco to try to find out the original LEC for those numbers (the original LEC is still responsible for a number even if it has been ported). For example, my Vonage number is handled by XO, but my AT&T Wireless numbers are handled by Cingular.

The problem will likely need to be handled by your brother's and your mom's carrier since it is their phone numbers that can't be reached. You could of course, try Vonage support, but I suspect that would just be a frustrating wasted effort.

AR

join:2000-09-21
Toronto, ON

AR

I opened up a ticket and it's been escalated within vonage.

One of these #s was ATT and the other was always T-Mo. There never was a problem till very recently.