DSL problems in Escondido
Hi all, I've had DSL with AT&T for the last 11 years in my current residence. I have DSL Elite 6.0/768 and over the years it has usually been trouble free.
Yes I'd get the internet drops from time to time....and have to reboot the modem or something....but at other times I could go weeks and weeks with NO issues and pretty dependable service.
In Jan of 2012 I started having some issues with drops and what not, sometimes a dozen drops in a day. No speed issues just random drops. I thought it might be the modem a Speedstream 4100. Luckily for me I had a brand new spare one....so I switched them out....full speed and I thought the prob was fixed. However, the next day the issues continued. I tried to switch back to my older modem and it was now broken. The power light does not come on, but the other 4 lights do and they remain lit.
So I thought the modem died. No prob, the new modem works fine. Full speed, 6.0/768 with no issues and the occasional drop.
My SN margin 13
Line att 33
Line speed FAST
Then one day while at work my kids (who were playing Call of Duty Black Ops online) called and said they lost the internet. I told them to reboot the modem.....still no internet. So I advised them to wait and I would look at it when I got home.
Came home, rebooted everything and got the internet back up...however, from that day till today my download speeds are only about 30% of what I used to get.
Currently I only get about 1.4 to 1.8 download and only 468k upload speeds.
I called AT&T and they checked and ultimately said there is a DSL line problem. I checked the outside NID connected to the house, full speeds there....however once inside, speeds are slow....no longer fast as they used to be.
I also now have SN margin of 4 - 5
Line att 55 - 58
Line speed Interleaved
Not sure what changed.....i'm still thinking it's something on AT&T's end....I've checked the wiring at the main DSL line outlet and it seems fine. I've even hooked up to another phone outlet in the house and still get the slow speeds. Do I need to completely unhook and re-wire the plugs to try to fix this? I'm about ready to cancel AT&T and go to Cox cable internet.
The AT&T tech did not come inside my house. He said that they charge $120 an hour with a minimum of 30 min even if he's only inside for 2 min. Cheaper to just switch ISP's.
actions · 2012-Mar-19 1:23 pm · (locked)
Also about a week ago a "door to door" salesman shows up knocking at my door. I usually do not open it, but I peeked out and saw the AT&T logo on his shirt. So I opened it thinking he might have an insight into my problem.
He told me, "I'm the reason for your problem. We are moving AT&T Uverse into your neighborhood and as more and more people are signing up for Uverse you are losing your piggyback" DSL and your speeds are getting slower."
He continued saying "We are phasing out DSL."
So this is the first I heard of that....but I told him my speeds have sucked for about a month and he said that is how long they have been walking door to door in my area.
I think he's BS'ing me....but could there be anything to this?
actions · 2012-Mar-19 1:37 pm · (locked)
It is interesting that he said they are deploying Uverse in your neighborhood, since there was recently a news story in this site stating that Uverse deployments were over and neighborhoods which presently did not have it would never get it.
actions · 2012-Mar-20 7:50 am · (locked)
Update: After about two (2) months of slow speeds (about 30% of normal), 4 days ago I could see on my modem that I lost DSL connection (ie, DSL light flashing red). I re-synched the system and WHAM, back up to FULL speed again. Nothing in my house changed, inside or outside....no computer equipment, router or electrical changes and all the sudden I'm back up to FULL speed.
Shows it was on their end, took them 2 months to figure it out. I was about to cancel and go to cable.
actions · 2012-Apr-10 11:55 am · (locked)