[HELP] Cisco Password reset
today at work we have played with Cisco ASR 1002 series router, and by accident fat-fingered the enable password. We have tried numerous times to reset the password but every time we complete the password recovery step and reload the router the passwords dont work. We have followed the cisco documentation on this link
Details of the Password Recovery Procedure
Perform the following steps to recover or replace a lost enable, enable secret, or console login password:
Step 1Attach an ASCII terminal to the console port on your router.
Step 2Configure the terminal to operate at 9600 baud, 8 data bits, no parity, and 1 stop bit (9600 8N1).
Step 3If you can log in to the router as a nonprivileged user, enter the show version command to display the existing configuration register value. Note the value for use later and proceed to Step 6. If you cannot log in to the router at all, go to the next step.
Step 4Press the Break key or send a Break from the console terminal. If Break is enabled, the router enters the ROM monitor, indicated by the ROM monitor prompt (rommon1>). Proceed to Step 6. If Break is disabled, power cycle the router (turn the router off or unplug the power cord, and then restore power after waiting 30 seconds). Then proceed to Step 5.
Step 5Within 60 seconds of restoring the power to the router, press the Break key or send a Break. This action causes the router to enter the ROM monitor and display the ROM monitor prompt (rommon1>).
Step 6Set the configuration register using the configuration register utility; enter the confreg command at the ROM monitor prompt as follows:
Step 7Answer yes to the enable ignore system config info? question, and note the current configuration register settings.
Step 8Initialize the router by entering the reset command as follows:
The router initializes, the configuration register is set to 0x142, and the router boots the system image from flash memory and enters the System Configuration Dialog prompt as follows:
--- System Configuration Dialog --
Step 9Enter no in response to the System Configuration Dialog prompts until the following message is displayed:
Press RETURN to get started!
Step 10Press Return. The user EXEC prompt is displayed as follows:
Step 11Enter the enable command to enter privileged EXEC mode. Then enter the show startup-config command to display the passwords in the configuration file as follows:
Router# show startup-config
Step 12Scan the configuration file display looking for the passwords (the enable passwords are usually near the beginning of the file, and the console login or user EXEC password is near the end). The passwords displayed look something like this:
enable secret 5 $1$ORPP$s9syZt4uKn3SnpuLDrhuei
enable password 23skiddoo
line con 0
The enable secret password is encrypted and cannot be recovered; it must be replaced. The enable and console login passwords may be encrypted or clear text. Proceed to the next step to replace an enable secret, console login, or enable password. If there is no enable secret password, note the enable and console login passwords, if they are not encrypted, and proceed to Step 17.
CautionDo not execute the next step unless you have determined you must change or replace the enable, enable secret, or console login passwords. Failure to follow the steps as shown might cause you to erase your router configuration.
Step 13Enter the configure memory command to load the startup configuration file into running memory. This action allows you to modify or replace passwords in the configuration.
Router# configure memory
Step 14Enter the privileged EXEC configure terminal command to enter configuration mode:
Hostname# configure terminal
Step 15Change all three passwords using the following commands:
Hostname(config)# enable secret newpassword1
Hostname(config)# enable password newpassword2
Hostname(config)# line con 0
Hostname(config-line)# password newpassword3
Change only the passwords necessary for your configuration. You can remove individual passwords by using the no form of the above commands. For example, entering the no enable secret command removes the enable secret password.
Step 16You must configure all interfaces to be not administratively shut down as follows:
Hostname(config)# interface gigabitethernet 0/0
Hostname(config-int)# no shutdown
Enter the equivalent commands for all interfaces that were originally configured. If you omit this step, all interfaces are administratively shut down and unavailable when the router is restarted.
Step 17Use the config-register command to set the configuration register to the original value noted in Step 3 or Step 8, or to the factory default value 0x2102 as follows:
Hostname(config)# config-register 0x2102
Step 18Press Ctrl-Z (hold down the Control key while you press Z) or enter end to exit configuration mode and return to the EXEC command interpreter.
CautionDo not execute the next step unless you have changed or replaced a password. If you skipped Step 13 through Step 16, skip to Step 20. Failure to observe this caution causes you to erase your router configuration file.
Step 19Enter the copy running-config startup-config command to save the new configuration to NVRAM.
Step 20Enter the reload command to reboot the router.
Step 21Log in to the router with the new or recovered passwords.
This completes the steps for recovering or replacing a lost enable, enable secret, or console login password.
This is a brand new router first time used today. Are we missing something?