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JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

[CDV] Business Class Digital Voice - Can't Access Online DV Cent

Can anyone help me with a corporate contact or an email address I can write to help me with our situation.

Ever since we set up our Business account last October, we've been unable to access the Digital Voice Center.

Therefore, we can't access any of our call settings, and most importantly, set up email notification of new messages.

I have called Tech Support multiple times, even had Comcast Steve here try and fix it to avail. It's almost as if our CDV is unlinked somehow from our main account.

We tried logging in w/ email and password, phone # and PIN code - nothing.

We are missing being notified when we are not in the store and receive important notifications.

Thank you!!!
--
"ONE team - ONE city - ONE dream!!"



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

Re: [CDV] Business Class Digital Voice - Can't Access Online DV

I don't know what url you are using, but have you tried going to the Business Portal site: »businessclass.comcast.net/ ?




Once you login there, you can click on the "Phone/Manage Calling Features" link, which should give you a popup window like this:



--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3

Net-
Thanks. Yeah, been there, done that.

There's a serious issue w/ our account. Tier 3 is looking at it now.
--
"ONE team - ONE city - ONE dream!!"



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3

Thank you to Jeff up in New Hampshire and his work with the Tier 3 team to correct this!

Finally - we can log in!
--
"ONE team - ONE city - ONE dream!!"