[Cable] Frequent disconnects - TekSavvy | DSLReports Forums (Page 2)

Author	All Replies
Oinktastic Let them use fibre join:2005-08-24 Scarborough kudos:2	reply to ezebob2 Re: [Cable] Frequent disconnects What's the lease time on your IP address? Is it 7 hours?
	to forum · permalink · 2012-03-27 12:06:19 ·
ezebob2 join:2008-06-06 Reviews: ·TekSavvy Cable	said by Oinktastic: What's the lease time on your IP address? Is it 7 hours? dhcp client: bound (eth3), IP: 24.246.X.XXX, GW: 24.246.X.XXX, lease time: 581095
	to forum · permalink · 2012-03-27 18:17:35 ·
Oinktastic Let them use fibre join:2005-08-24 Scarborough kudos:2	If those are seconds, then that's almost a week. So, there goes my theory
	to forum · permalink · 2012-03-27 19:13:19 ·
Lothario join:2009-09-30 Ottawa, ON	reply to ezebob2 I just got my nightly dc, always happens around 9:00
	to forum · permalink · 2012-03-27 20:51:11 ·
dateke join:2011-11-06 Kanata, ON	reply to ezebob2 In Kanata (Ottawa) DCM475 with 2.16 Over the past week I've been getting disconnects every 30min - 4 hrs. Its all over the place, with each one lasting about 5min while the modem resets. I also have Rogers cable TV, but haven't seen any signal issues on the TV during this time.
	to forum · permalink · 2012-03-27 21:56:17 ·

Lothario join:2009-09-30 Ottawa, ON	That would rule out a firmware issues for us on 2.08
	to forum · permalink · 2012-03-27 22:23:19 ·
ezebob2 join:2008-06-06 Reviews: ·TekSavvy Cable	reply to ezebob2 Don't think it's firmware related, although new firmware may help, we will never know. My trace route shows that my third hop goes to a 10.xxx.xxx.xxx address, now is that not a reserved ip range and non routable? Research on the net shows a similar problem was created down in Australia when one of their cable providers did some maintenance to their hardware. Getting an ip was from one system but renewals from another and they had f"d up the route tables. Wonder if the same is happening here. Strange how the Rogers forum has no one complaining of disconnects. What ever it is it must only be affecting TPIA customers.
	to forum · permalink · 2012-03-28 07:42:54 ·
Lothario join:2009-09-30 Ottawa, ON	Rogers customers are happy with mediocrity...
	to forum · permalink · 2012-03-28 22:18:46 ·
Teo190 join:2005-12-13 Nepean, ON 1 edit	said by Lothario: Rogers customers are happy with mediocrity... Most Rogers customers don't know how to check their modem logs and even if they do call to complain probably just receive the ol' run around from their "tech support". I'm having the same issues with my Tek cable, currently working with the Direct Forum to resolve the issue. I am running the DCM475 with the STAC.02.08 firmware on the Fallowfield Rd. POI. Here are all of my modem logs I have compiled so far, there dosen't seem to be much of a pattern although I have noticed that the time is off on some of them. At the bottom of the log I have just received an error for tomorrow! (maybe it is predictable after all!) Also a similar thread is here: »Teksavvy Cable - Connection Dropping every 4-8 Hours Time Priority Description Mon Mar 26 11:41:18 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Mon Mar 26 14:13:03 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Mar 26 19:16:00 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Mon Mar 26 22:52:59 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Mar 27 02:08:00 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Tue Mar 27 03:08:22 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Mar 27 10:04:52 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Tue Mar 27 04:18:14 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Wed Mar 28 13:57:03 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Mar 28 08:13:55 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Wed Mar 28 15:33:32 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Wed Mar 28 15:06:54 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Mar 28 22:12:19 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Thu Mar 29 03:26:59 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
	to forum · permalink · 2012-03-28 23:50:14 ·
coolio10 join:2011-10-28	I have a DOCSIS 2 modem with logs similar to yours, but i haven't noticed any disconnects. Time Level Description Thu Mar 29 01:20:43 2012 Warning (5) DHCP RENEW WARNING - Field invalid in response Mon Mar 26 16:21:17 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Mar 26 01:20:43 2012 Warning (5) DHCP RENEW WARNING - Field invalid in response Sun Mar 25 05:45:54 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sun Mar 25 01:20:42 2012 Warning (5) DHCP RENEW WARNING - Field invalid in response Wed Mar 21 18:29:01 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response. Wed Mar 21 18:28:57 2012 Critical (3) No Ranging Response received - T3 time-out Wed Mar 21 18:28:48 2012 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Wed Mar 21 08:09:31 2012 Warning (5) DHCP RENEW WARNING - Field invalid in response Sun Mar 18 18:36:42 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
	to forum · permalink · 2012-03-29 00:06:03 ·
ezebob2 join:2008-06-06 Reviews: ·TekSavvy Cable	reply to Teo190 Please do keep us informed as to the results of your attempt at getting help in the direct forum. It would be very interesting to see what that produces. I have just about had it with this and I will now begin looking at alternative providers. My billing cycle is mid month so I have a few weeks to check things out or worse case I will do it following month. Just can not believe that not one word from TSI on what is by this forum post, plus others like it, plus the direct forum, NOT an isolated thing but a much wider problem affecting many many users.
	to forum · permalink · 2012-03-29 08:09:43 ·
counting7 join:2010-02-02	reply to ezebob2 same here. It will be ok for a short period then I'll have random disconnects for a week straight. Teksavvy refuses to do anything about it.
	to forum · permalink · 2012-03-29 20:34:23 ·
schnauz join:2007-12-10 Nepean, ON Reviews: ·TekSavvy Cable	reply to ezebob2 Same thing with me here in Barrhaven (Ottawa South) since Sunday. Had a bad bout of connection issues in January that magically resolved themselves after a few days, and now it's back again. Speeds are almost normal today, but still a lot of packet loss at times, pages timing out, and the occasional full disconnect. It's not isolated to a particular modem or firmware, I'm using an SB6120, people with DCM475's are getting it too, yet TSI keeps insisting these are local issues. Hoping the Rogers dispatch I'll be getting in the next few days gets something sorted out, fingers crossed...
	to forum · permalink · 2012-03-29 21:20:25 ·
buhg join:2012-01-06	reply to ezebob2 Just had another disconnect here :/
	to forum · permalink · 2012-03-29 22:45:46 ·
ezebob2 join:2008-06-06 Reviews: ·TekSavvy Cable	reply to ezebob2 It really is surprising how times have changed, last year I would never have thought that TSI would be like it is today. I grew used to reading posts from senior TSI staff, hell even owner(s), telling us what was going on, reassuring us that they we working on things, trying to improve, work out problems. Nothing was left unanswered. They took compliments and criticism equally. They listened and responded, were pro-active, and gave the feeling they genuinely cared about each and every one of us. Problems were dealt with and where they could not be resolved at least an explanation why was provided. My how times have changed. Today the silence is deafening. The little company that could has grown up to be the very thing that we disliked about the competition. It is not too late to right this ship. Stop treating us like mushrooms, (feeding us BS, and keeping us in the dark). These problems are real, not isolated and not just local. Let us get to the bottom of this. One more time just like it used to be for all of us that remember that little scrappy company who's staff did not know the word can't, who's owners dared to be different, come on one more time, for the good old days.
	to forum · permalink · 2012-03-30 07:20:41 ·
Rickkins join:2004-04-05 Mtl, Canada Reviews: ·TekSavvy Cable	reply to ezebob2 Did you call tech support,..?? Or post in the teksavvy direct support forum..?? »TekSavvy Direct The above link is best to get support... That, or contact tsi Martin directly, as he is most definately 'da man'...
	to forum · permalink · 2012-03-30 12:05:36 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	reply to counting7 Hey counting7 Can you elaborate said by counting7: Teksavvy refuses to do anything about it. We are always here to help. Although I couldn’t find any notes about frequent disconnections on your account. I did see something on slow speeds & email issues on March 9th, but nothing since then, till today that is. Regards, Martin -- TSI Martin (Escalations) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-03-30 12:49:33 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	reply to ezebob2 Hi ezebob2 , Would you please PM TSI Martin so we can discuss the disconnection issue with your DCM475 modem. Regards, Martin -- TSI Martin (Escalations) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-03-30 12:59:17 ·
djlinux join:2006-06-12 Canada	reply to ezebob2 I just want to say that I am having the same problems. I have called tech support but so far no solution.
	to forum · permalink · 2012-03-30 17:58:52 ·
JPeZ join:2011-09-11 Richmond Hill, ON	reply to ezebob2 I am getting really tired of this problem. I have tried to contact Teksavvy on the phone and waited on hold for more than 30 minutes and just gave up. On the forums, I just kept getting asked more and more technical questions, which requires explanation and another few days to get replies. As a paying customer and a member of the Teksavvy community, I really want this problem resolved.
	to forum · permalink · 2012-04-01 03:58:13 ·

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Re: [Cable] Frequent disconnects