said by webfors:I'm on the fallowfield POI and have been experiencing this for the past couple of months. I've called TSI and after lengthy conversation we determined it was the old DCM475 STAC.02.08 firmware. However the solution was to buy a new modem, which I did from TSI. They sent me a new DCM476 (STAC.02.31) and the problem persists!!!
Has it ever occurred to everyone that Thompson/RCA/Technicolor makes very compact DSL/cable modems? Compact circuit boards tend to overheat resulting in disconnection problem. I now have a small Thompson ST516 DSL modem and it's quite warm. I used to have a small DLink DI-524 wireless router which disconnects frequently, until I opened it up and glued some RAM heat sinks onto the radio chip. Also had to stand the unit vertically to dissipate heat. I now specifically favor large Netgear wireless routers because they have larger surface areas to dissipate heat. In fact, my current router is Netgear WNR-834B which stands vertically, does not need any RAM heat sink, and runs almost 365 days a year without rebooting.
Perhaps you folks can look at Motorola SB 6120/6121/6141... cable modems because they are larger than Technicolor DCM 425/475/476 modems.