Reviews:
 ·Cox HSI
| reply to Irish Shark
Re: [NV] Line level check said by Irish Shark:I knew that screen shot looked familiar. It is an Arris MODEM.
My levels are almost identical to his.
I have T3 errors also as well as sync errors.
On second thought, I doubt that there are any Upstream SNR issues.
You might want to remove the mac# from the modem log attachment. Also if I were him, and gets the eMTA replaced. I would request a new D3 eMTA, if available in the area. More future proofed, and most likely will run better being a D3 modem, running on cox's D3 network. |
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 Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4 | I know that Cox is paranoid about posting the MAC, but once you have it what are you going to do with it?
I think that is the Arris MODEM/Phone combo, just like I have. If that is true, Cox will leave that one (or a replacement) in place for the phone. I asked Cox about a D3 MODEM and they told be unless I needed one, they would not provide it. If he gets the same response, he will have to buy one.
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"You can observe a lot by watching". Yogi Berra |
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Reviews:
·Cox HSI
| said by Irish Shark:I know that Cox is paranoid about posting the MAC, but once you have it what are you going to do with it?
I think that is the Arris MODEM/Phone combo, just like I have. If that is true, Cox will leave that one (or a replacement) in place for the phone. I asked Cox about a D3 MODEM and they told be unless I needed one, they would not provide it. If he gets the same response, he will have to buy one.
Well if the eMTA needs replacing for him, and cox has D3 eMTA available. it shouldn't be a problem, because its cox's own equipment that needs replacing. So no reason cox should leave the current modem in place for anything since it has problems, reason for replacement being needed. Most likely he doesn't need a D3 modem, but being that his D2 eMTA might need replacement. It wont hurt to ask for the newer D3 eMTA as a replacement. Because I am sure if there available, and a tech comes out to replace the eMTA, and has a D3 eMTA on hand, he will install it for him most likely.
As for the mac#, I think its more of a matter of some people trying to clone the mac#, and stealing service. |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4 | I am not 100% sure if they have a D3 MODEM/Phone combo.
When I asked for the D3, I was also looking at trying the 50mb speed tier. That's when they told me the Arris would stay and be used for the phone only.
So, I just asked for a D3 and that's when they told me to take a hike.
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"You can observe a lot by watching". Yogi Berra |
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| said by Irish Shark:I am not 100% sure if they have a D3 MODEM/Phone combo.
When I asked for the D3, I was also looking at trying the 50mb speed tier. That's when they told me the Arris would stay and be used for the phone only.
So, I just asked for a D3 and that's when they told me to take a hike.
Cisco DPQ3212 Is a D3/phone modem. I have one sitting right beside me.  |
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| Thanks everybody. I guess I will call Cox on Monday and schedule them out for line troubleshooting. If i purchase my own Cisco DPQ32312. Will they give me a a hassle runing the phone service off it. |
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Reviews:
·Cox HSI
| said by Raincity:Thanks everybody. I guess I will call Cox on Monday and schedule them out for line troubleshooting. If i purchase my own Cisco DPQ32312. Will they give me a a hassle runing the phone service off it.
No don't buy an eMTA internet/phone modem, you will be told no on having it provisioned, since it is not one of the company's eMTA's. A regular internet modem is a little different, but if you buy a eMTA theres a 99% chance you will be upset to find out you can't use it. |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4 | reply to Beezel1
Is that new or have you had it for a while? What speed tier on you on?
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"You can observe a lot by watching". Yogi Berra |
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| The modem is an Arris that was installed when I upgraded to phone service 4 years ago. The internet is middle tier. |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4 | I wonder why Cox gave me a hard time when I requested a D3 MODEM?
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"You can observe a lot by watching". Yogi Berra |
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 CoxTech1VIP
join:2002-04-25
Chesapeake, VA
kudos:72 | I think part of it is the DPQ3212's are still relatively limited in supply. |
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