O Canada! > Canadian > Shaw > [BC] Broadband100 download speed only 1-4Mbps - Vancouver

[BC] Broadband100 download speed only 1-4Mbps - Vancouver

Hi,

Im on 25 Mbs and since yesterday I've noticed the same thing on speed tests. On the shaw test it shows the normal 22-23 Mbs most of the time, but all the other tests show from 1-6 Mbs. I'm around 43 ave and W Blvd.

Same thing here with BB 50. I am getting 2MBps on speedtest.net

the tech gave me a story about a system upgrade to digital which will take 2 week and until then i need to suffer through a dial up speed.

i personally think he had no idea what he was talking about

reply to dave778
Yup same with me.. they tell me that my node is congested and will take a while to fix. But until then they will drop me to like 10Mbps connection.. The problem is the connection i have now has extreme packet loss and isnt stable at all.. cant use any console or PC online for anything, extreme lag or dc happens.

So my only option is to switch to another ISP. Shaw is happy for me to be paying for a service that doesn't work even alittle bit tho.

reply to dave778
Same problem. Shaw's speedtest shows above 40, but any other speedtest is slower and I don't have enough speed to rent 1080p videos (e.g. on Xbox live). Shaw tech spent some time with me and I got the following:

"I’m just following up with you regarding the slow Internet speeds issue you had contacted us in regards to earlier today. We were unable to find any specific issues with our Internet traffic routing for your area, but we will continue to look into it and see if we get more reports of similar issues. We have noted an issue that may cause slow Internet speeds during peak hours, but based on the tests we ran today it’s not impacting you at this time. As you noticed, the speeds seem to be much lower when going off our Shaw network, so we are looking into this. If you continue to have this same issue after 48 hours, please contact us back and let us know.

Regards,"

reply to dave778
Same problem though I'm on High Speed 20. I'm on West 41st and Maple in Vancouver and have dropped from 17 Mbps to between 0.5 and 3 Mbps in the last week.

Same here....my download speeds don't exceed 3-4mbps and I'm on BB100 (as an FYI I've never had speeds even close to 100mbps...best I've seen it is at 45). Its been REALLY annoying because now the connection is difficult to use (with 5 computers and smart phones in use at home the lag is often unbearable..).

I live near 49th and Cambie as well.

Anybody have any input when this might be fixed?

reply to dave778

On BB50 for a month here in Chilliwack. Last few days below 9Mb speed. Today around 1Mb. Reboot modem and router etc, no help. Came here to see others with the same trouble. At least not just me and hopefully should be fixed then.

I should say I used to have Xtreme before BB50. On Xtreme I had consistent 22Mb for the last year and what ever it was prior, 15Mb when I got Xtreme years ago, always consistent. Now with BB50 its been up and down.

reply to AnnoyedUser
Response from Shaw:

"Thank you for contacting Shaw E-Care on March 25th, my name is XXX I would be happy to assist you with your inquiry today.

We have reviewed your previous correspondences with our representative and would like to assist you further. With regards to the speed challenges you are currently experiencing, we have started our Digital Network Upgrade within your area which will allow for more internet traffic to pass through once this is completed. Unfortunately we have no ETA on when this will be completed. There are a few options we have for you while we wait on our upgrade to be completed. The first option would be to lower your internet service level to the speeds you are actually receiving. The next option would be to have the services left at the same level until the upgrade has been completed in order to receive the full speeds when they become available in your area.

You can find more information regarding our digital network upgrade here:"

»www.shaw.ca/uploadedFiles/Televi···rade.pdf

"

reply to dave778
Hey guys,

I can't promise anything more than what you've already been told, but I can definitely give it another shot to see if there's anything else that can be done.

Please pm me your account details and the best time to reach you at and I'll investigate further.

Cheers.
--
Sean
Twitter - @Shaw_Sean

Hey Sean!

This is a long-running precipitation of a typical Shaw problem - over-subscription. The new digital upgrade will generally free up the upload (as it seems to have already been allocated).

I think this problem ties into actual brains of the nodes, and their inability to support the sheer number of data being put through.

I believe that in the spirit of Shaw's BB plans upgrade, customer consultations and overall good karma Shaw's been enjoying after the UBB debacle;
The only 100% acceptable reply and solution from you that we'd like to hear is something along the lines of:

"Shaw is committed to delivering the best customer experience through it's new EXO infrastructure, and as such mission statement requires, Shaw will be implementing an IT taskforce to quickly identify congested areas, allocate appropriate budgets, and implement service improvements (by means of installing new hardware or optimizing existing hardware where appropriate) in order to define a reasonable time frame for affected areas to be brought up to physical specifications accordingly with service plans offered."

Where reasonable time-frame is 1-2 months and sufficient amount of notice is 10% complaint rate per node (20 people).

The reasoning for such harsh "Here's what Shaw should do",
is above my post, and is reflected upon this forum en-mass.

We can all agree *un-officially* that this is the last remaining long standing issue on Shaw's plate. And although I can personally see this one being the toughest one to tackle, being the biggest drain on resources and man-hours, it does relate to the core of Shaw's business, and has to be addressed cardinally, with some public transparency.

reply to dave778
BB50 in vancouver, ~1mbps on speedtest. Hoping for an ETA on resumption of normal speeds.

reply to dave778
Plan :BB50 (downgraded from 100)
Time: march 24th? 23rd? 2012
Location: west 43rd ave Vancouver b.c

on shaw speedtest I get speeds up to 40++++ mb/s
on speedtest.net I get speeds anywhere from 0.6-1.5mb/s

I called shaw about 10 times??? when i was on BB100 claiming i wasn't getting anywhere near 100mb/s (was getting 44 or 50 at most) for the LONGEST time they tried to convince me that the speed I was getting was the BB100. on the 11th call? I got someone reasonable to talk to and they downgraded my server to BB50 guaranteeing I would get atleast BB50 and crediting me back the months I had BB100 for as BB50. 1 month latter of reasonable speed 30-40mb/s on BB50, I started getting 0.6-1.5mb/s. I called shaw support and they told me they cant do anything beyond shaw speedtest and everywhere else, the speed tests are not reliable... they literally told me it was my problem and they weren't going to do ANYTHING about it. So I called a 2nd time and they told me there were some saturations in my area ( note the first time, the rep claimed he did a saturation test and said everything was fine). They booked me a technician... only problem is its on April 16th.

Anyways good to know that im not the only one in my area that is suffering from this. Now I know that shaw lies to its customers... such a disgrace

Edit: the rep i talked to was named chris *the first one who claimed he there was nothing he can do about it and told me tough luck* he should really be fired ... still pisses me off - then again i bet there is a million different chris working for shaw

reply to dave778
The never-ending saga of those under duress to subscribe to Shaw services.

!

reply to dave778
Those of you who haven't pm'd me with your account details having problems, please do so. Also, if you could post up some speedtest.net results like dave778, I'd appreciate it.

When pm'ing me, please specify if you've already had a service call yet, what the result of it was and reference this thread so I know what we're talking about .

Cheers.
--
Sean
Twitter - @Shaw_Sean

Here is my speed test. Mind you this is from 7AM in the morning - where connection is generally much faster:

reply to ShawSean

speedtest screenshot

reply to dave778
My "extreme" is still not very "extreme" as of 1900 PDT