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nate92

join:2012-04-02
reply to dave778

Re: [BC] Broadband100 download speed only 1-4Mbps - Vancouver

Its just too early to jump the gun and say its fixed. I pulled in 48 mbps at 5 pm Vancouver time. Now its dropped down to 6 mbps.

In Speedtest it also helps to pick servers other than Seattle and Vancouver. San Francisco server shows ~2.8 mbps. Toronto, ~3.1 mbps. Tokyo, failed to connect.


ravenchilde

join:2011-04-01
kudos:2

said by nate92:

Its just too early to jump the gun and say its fixed. I pulled in 48 mbps at 5 pm Vancouver time. Now its dropped down to 6 mbps.

In Speedtest it also helps to pick servers other than Seattle and Vancouver. San Francisco server shows ~2.8 mbps. Toronto, ~3.1 mbps. Tokyo, failed to connect.

Before you use those numbers as science, one needs to know what the available bandwidth on those servers is, and what the pipe between you and that server is and how busy it is. It's not that black and white.

The speedtest.shaw.ca site is an on-net test that gives you good results on how the Shaw part of your connection is doing.

Finding a fast speedtest.net server gives you a good reference as to how your fast your connection to server outside of Shaw can hit, but you need to find a server that has a lot of free bandwidth between you and it for the speedtest to mean anything.

An example:

If I test to tera-byte in Edmonton I get almost 50mbps, but if I test to 3web I get maybe 15mbps. This clearly just means that 3web's speedtest.net server isn't up to testing 50mbps from me.

People on here have favorite servers that they get frequently good results from, and they are wise to keep using those favorites.

My 5 cents (since the penny will soon be history).

janstan

join:2012-04-03
Vancouver, BC
reply to nate92

In addition to what ravenchilde has written or perhaps to clarify even further, one has to understand that in order to reach any particular server one is connected via hops (routers) any of which may be having problems. Try a tracert to illustrate this. I personally connected to Tokyo with a ping response over 156 ms and a connection speed of 5.6 Mbps. Lots of hops to reach this and I would consider that a pretty good connection. It is completely unrealistic to expect 50 or 100 Mbps (or anything like it) from every server throughout the world. Certainly it is beyond Shaw's control.


dave778

join:2012-03-24
Vancouver, BC
reply to ShawSean

 
 
Hi guys, So here's an update. After ShawSean's guy paid me a visit these are my speeds now. Though not perfect or where I'd like them to be it's a start. My friends in surrey are getting 80-90 Mbps & I am expecting this soon as well. This is with a direct wired connection. The tech that came here said that it should improve once the digital network upgrade is complete. He also said that it's the project complete date thats in July & that it does not mean we are going to have to suffer at dial up speeds until July. They are breaking the upgrade up into sections of BC. Each area should be complete from start to finish in about 3 weeks. Hope this helps. ShawSean thanks so much for your help. Tell Nathan that I appreciate the strings he pulled to get a tech here asap as well.

nate92

join:2012-04-02
reply to ravenchilde

Please, lets be fair here. You guys couldn't accept the shaw speedtest results because it reported whatever it wanted. I'm pointing out that servers as close as San Francisco were reporting 2.8 mbps. I also tested 6 mbps on the Metrobridge Vancouver server which I usually get very good results from. I consistently test with these servers (the actual servers, not the location), I'm very aware of what speeds I normally pull. I tested with numerous servers, beginning with Vancouver and Burnaby, moving to Bellingham and other Seattle areas. Only then did I start testing other areas such as LA and East Coast. I also used other domestic servers such as Novus, Rogers, and of course Shaw's speed test.

And janstan, I never said that I expected 50-100 mbps across every server in the world. It just seems that everyone is insinuating that I'm being unreasonable here. It may be fine and peachy on your end, it doesn't mean its fine for everybody. I'm getting usable speeds now, but its still fluctuating wildly. By usable I mean I can finally play some BF3, which is mostly a low bandwidth, latency dependent application. I'm getting anything from between 6 to 35 mbps on the same servers. I actually stated this in my previous post (48 mbps in Vancouver, dropped to 6, same server, repeatedly tested).

I'll be clear here, I'm only expecting consistent 35 mbps speeds on local servers, which is 70% of stated speeds. This isn't too ridiculous by any stretch.


janstan

join:2012-04-03
Vancouver, BC

You are quite correct at being aggrieved at your speed of 6 Mbps from the Vancouver server. I didn't notice that in your post. Sorry. That indeed is totally unacceptable. I am now getting consistently 40-48 Mbps (BB50). I too would be P.O if I was sharing your experience.


rotohoto

join:2012-03-31
canada
kudos:1
reply to nate92

Definitely appreciate the efforts of ShawSean and Nathan to reach out and communicate, thanks guys.

I'm glad the original issue that lasted from around the 23rd to the 3rd has been sorted out. I'm now no longer stuck at 1-5 Mbps.

However, now I'm kind of sitting between 10Mbps and 35Mbps during the evening, sometimes reaching as high as 50-60Mbps. Definitely a major improvement, but still not ideal for BB100 (and not what I was seeing before).

The following speedtests were done 5 minutes apart around 7pm. I've tried a number of different servers and they all show the same sporadic results.






It seems to be really up and down like that until much later on (after midnight) when I'm able to see 85+Mbps again consistently.

It's a bit frustrating that I had no issues whatsoever prior to the upgrades starting, they've confirmed that what I'm seeing now is caused by the upgrades, and there is no firm estimate for when my area will be finished. The only sure thing is that all areas will be done by the end of August.

Unfortunately the only option now is to wait until the upgrades are done... which hopefully is sooner rather than later

pynnerz

join:2012-04-02
reply to dave778

The net has been brutal tonight:

Down 6.06mbps
Up .33mbps
Ping 198ms
Vancouver


Drum

join:2009-05-06

Jesus, this only tells me once they are done with Vancouver they will start going down to Burnaby, New Westminster etc until they complete this nonsense upgrade. Shitty times ahead for this summer. I guess I better book my vacation as soon as they start screwing around in my area...


Mac Write

join:2004-10-13
New Westminster, BC

With these problems, I am not sure I want to advice my work to upgrade from X-Treme to Broadband50 so we have the 5mbps upload for remote management etc.



mojay

@shawcable.net
reply to rotohoto

»www.speedtest.net/result/1878309243.png

41st and Willow


heyman

join:2012-03-25
Vancouver, BC

speed was ok for 2-3 days. but 90ms ping time and 10mpbs today again. :-(


eunsong1989

join:2012-03-26
Vancouver, BC
reply to dave778

yep me 2...


rotohoto

join:2012-03-31
canada
kudos:1
reply to dave778

BB100 41st & Arbutus




3 months later, still hit or miss. I'm assuming/hoping this is going to get sorted out once and for all pretty soon.


Stealth318

@shawcable.net

Similar area, I also noticed the slowness over the past couple of days.

Not as bad as the last time around but when basic streaming or YouTubing becomes choppy the annoyance level sky rockets.


rotohoto

join:2012-03-31
canada
kudos:1
reply to rotohoto

Not sure what else to say at this point, pushing past 4 months now and I'm still seeing this in the evenings.
Upload is not a problem at all, download is a fraction of what would be reasonable.




BB100 in Kerrisdale. As before, Shaw speedtest shows 80+ Mbps, anything else is 1-5 Mbps. Spent another 40 minutes with tech support going through the same steps again tonight, asked for an estimate of when the upgrades are going to be finished, still no general timeframe they can give out. It sounds like "the end of August" isn't a sure thing anymore either...


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

@rotohoto - Let me see what else I can do.

Please pm me your contact detals.

Cheers.
--
Sean
Shaw Community Manager


rotohoto

join:2012-03-31
canada
kudos:1

PM'd

Thanks


BENNY9394

join:2012-08-01
Vancouver, BC



help!!

called shaw, no one answer the phone


BENNY9394

join:2012-08-01
Vancouver, BC
reply to dave778




Oh my god, what's happened? can anyone tell me what to do.
calling shaw and still waiting( 45 mins already)!!


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to BENNY9394

Hey Benny - please pm me your account details, looks like you're having the same issues as rotohoto.

cheers.
--
Sean
Shaw Community Manager


BENNY9394

join:2012-08-01
Vancouver, BC
reply to dave778




Help!!
What can I do !!


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

1. Click on my username (ShawSean)
2. You should see a large text box with a yellow background
3. Type in either your account number or phone number on your Shaw account
4. Click on Send!
5. I will reply detailing the next steps

Cheers.
--
Sean
Shaw Community Manager


Mikroft

join:2012-08-07
Vancouver, BC
reply to dave778

I have almost the exact speeds as Benny

My broadband 50 drops down to almost nothing at night. Around 12am it goes up to about 2mbps. This morning around 8am I tried a speed test and was able to hit my 47mbps. It feels like a congestion issue and coincidentally started happening when the Olympics started. There were some disconnects yesterday but since reconnecting all the cables and rebooting/reprovisioning the modem it hasn't since.

Shaw support today said it may be a problem with the filter/cable and would not investigate any further even though we went through all the steps eliminiating the issues the day before with another more helpful rep. Guess I'll have to wait for a tech to come out in 8days.


dasbin

join:2003-08-07
reply to dave778

I'm having similar issues with BB100 in Vancouver. Full speed during the day, down to about 300k/sec in the evening, worst about 8-9 PM.

Interestingly, starting a new download will begin at full speed then quickly taper off to this ridiculous low. I have to suspect some extreme traffic shaping during peak hours going on. This would also explain the in-network Shaw Speed Test reporting full speeds.


scubascythan

join:2005-05-14

Should use speedtest.net than Shaw servers, since they're just routing traffic internally on their network.

Shaw doesn't throttle downloads at all. It's just bad congestion in your area during peak hours.


ravenchilde

join:2011-04-01
kudos:2

said by scubascythan:

Should use speedtest.net than Shaw servers, since they're just routing traffic internally on their network.

Shaw doesn't throttle downloads at all. It's just bad congestion in your area during peak hours.

The problem with using speedtest.net is you never know how large their pipe is, or how saturated their testing connection/server are. The Shaw speed test can help you locate saturation, if the Shaw speed test is scoring high then the issue may not be saturation.

Doonz

join:2010-11-27
Beaumont, AB
reply to dave778

Other than Speedtest what are you experiencing low speeds in?

Torrents?
Usenet?
FTP Downloads (Do you know pipe bw and current utilization)
HTPP Downloads (Refer to Above)

Is this wired/wireless direct to modem or through router (WHat make model)


dasbin

join:2003-08-07
reply to scubascythan

said by scubascythan:

Shaw doesn't throttle downloads at all. It's just bad congestion in your area during peak hours.

This explains neither why every download during these times download would begin at full speed (~12 Megabytes / sec) then taper to almost nothing within 20 seconds, nor why the Shaw Speed Test is able to report full speed all the time. If my nodes were saturated, neither would be possible.

It looks a lot like Shaw's main pipe to the rest of the internet is saturated during peak hours, which is triggering auto traffic shaping based on length of a connection (longer connection = shaping engaged). Just a theory, but hard to explain this behaviour any other way.

Doonz

join:2010-11-27
Beaumont, AB

said by dasbin:

said by scubascythan:

Shaw doesn't throttle downloads at all. It's just bad congestion in your area during peak hours.

This explains neither why every download during these times download would begin at full speed (~12 Megabytes / sec) then taper to almost nothing within 20 seconds, nor why the Shaw Speed Test is able to report full speed all the time. If my nodes were saturated, neither would be possible.

It looks a lot like Shaw's main pipe to the rest of the internet is saturated during peak hours, which is triggering auto traffic shaping based on length of a connection (longer connection = shaping engaged). Just a theory, but hard to explain this behaviour any other way.

Very broad statement. Could you provide more details on the equipment and the action that is being taken while this slow down is occuring