O Canada! > Canadian > Shaw > [BC] Broadband100 download speed only 1-4Mbps - Vancouver

reply to heyman

Re: [BC] Broadband100 download speed only 1-4Mbps - Vancouver

reply to heyman
This is not making any sense!

Janstan is getting a perfect connection as of this morning @ 69th & Heather st.

My buddy who lives on Granville & 25th was getting 1-4 Mbps for the past couple of weeks but today he's getting 42Mbps.

Pynnerz is only getting 9Mbps @ 33rd & Arbutus

Heyman only has 4Mbps at 58th & Main st.

Me I have no internet as of yesterday but before that was same as Heyman's 4Mbps (even less). I'm at 57th & Main st.

ShawSean where are u bro? We are waiting for that long awaited update u promised.

reply to dave778
lag is back

4:54 AM

»speedtest.net/result/1874760885.png

ARRGHHHH

Still fast this morning (41st and Maple)

reply to dave778
Hey guys,

The issue that was causing the poor speeds while showing normal on the shaw speedtest has been found and our engineering teams are working on a fix as we speak.

If any of you are experiencing issues still, it may be unrelated and we'll want to investigate those reports further. Please pm me with your account details, reference this thread and we'll be in touch.

@Dave - We tried calling you several times last night to troubleshoot why your connection is down. Please let me know when the best time to reach you at is and what number.

Thanks for your patience guys, and we appreciate everyone's input in this thread.

Cheers.
--
Sean
Twitter - @Shaw_Sean

reply to eunsong1989
Thanks for the update Eunsung 1989 & Gibber1.
Still no internet for me day 3

reply to dave778
still crappy this morning:

8.14 Mb/s 1.65 Mb/s 43 ms

Still good this morning at W69th and Heather. I'm starting to get obsessed with these speed tests. I have to stop LOL

reply to pynnerz

@shawsean: Naw, there's nothing you can do as I am switching providers.. You guys had your chance.
And if there was a way to fix it, why bother me instead of just fixing it?

I think he's got me on ignore, haha. Regardless, I have an install date for TELUS on the 14th. Let's see if Shaw can get the rag out and fix the HUB issue by then.
--
Core i7 2720QM : GTX 485M @ 580M : 8GB DDR3-1333 : 320GB x 2 in RAID 0 : Windows 7 Professional x64 SP1
Anonymous posts are filtered.

reply to pynnerz

reply to pynnerz

There's no 'proof' that anything was fixed.. Many people still experiencing poor speeds.

I love how you say it MUST be a problem only I am having.. I heard that crap from the CSRs and it was wrong, as it turned out to be a citywide problem.
This kind of BS is why I am changing services. Shaw has had ample time in the last 2.5weeks to do, well, anything. Yet nothing has improved.

Keep crappin on me, it makes me only want to switch quicker.

shawsean's help = too little, too late.

Speed update: same as before.

I'm not going to argue about proving whether the area issue was fixed or not, because neither of us have 'proof' either way. But you refusing help and coming here to QQ is just plain childish. Again, if you want it fixed, let him fix it.

For the last time:

They have had ample opportunity in the last 2.5 weeks to 'do something' about it. That time has passed, I am switching. I am not debating this with you.
Shaw has treated me like crap, and it's the last time.

Keep calling me names, it doesn't matter.

reply to ShawSean
Please don't derail the thread with bickering, let's keep this on topic.

Shawsean, I am still having issues and would very much like to get this sorted out.
I've sent you my details.

Depending on who I ask over the phone, they either say there are no issues whatsoever and it's on my end, or it's a known issue and it won't be fixed until June-August. It would be great to find out what the actual story is, as I am on BB100 and currently seeing download speeds of 10-25Mbps.... Which is definitely better than it's been over the last 2 weeks, but still not back to what it was before.

Again, any details would be great

reply to dave778
Pm received, we'll be in touch this afternoon and i'll make sure we find out what exactly is causing your slowdowns.

Cheers.
--
Sean
Twitter - @Shaw_Sean

reply to ShawSean
I am still getting 48-49 Mbps but I should point out that it is with a wired connection. I have not as yet had the Cisco router bridged and much slower speeds are being recorded when Wi-Fi is being used. This of course may be subject for another thread but it seems to me that the Wi-Fi portion of the Cisco modem is pretty woeful and may be the cause of many people reorting slow speeds.
FYI my laptop, right next to the router records 29 Mbps and pings 41 ms compared to the test illustrated from the wired desktop. Moving about 30 ft shows a distinct drop off to about 14 Mbps.

reply to ShawSean
Good job Shaw. Good thing I wasn't stupid and called Telus (I would never deal with thoes retards, oh wait I have a cell through them.....awe crap.)