How to get help with MJ
Log into your MJ Account. Go to the Live Chat tab and they will help you right there on the spot. I've done it before. I just did it. They have increased their price to $29.95/yr so I am probably going to give mine up. It's worth $20 but no more in my opinion.
I know I'm responding to an old post, but I recently purchased a MagicJack Plus and ported my land line over. I rarely used my land line (mostly use my cell phone these days) but I had my land line number for 17 years and didn't want to lose it.
I was paying $31 a month just to keep the land line active. After porting over to MJ Plus, I'm getting more features than I had and the annual fee is about the same as what I was paying monthly.
I've called friends and they tell me they can hear better than when I call them with my cell phone so I haven't had any issues yet.
Porting took a total of 4 days (including weekend) and although I haven't received an official email from MJ saying porting is complete, I did call my previous provider (Verizon) and asked the status of my line, they said it was cancelled automatically when the number ported.
So, even with the price increase, I think MJ Plus is an excellent deal.