 signmeuptooThank you YankeesPremium join:2001-11-22 NanoParticle kudos:4 Reviews:
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| [Rant] Walmart phamacy For the past 6 years I've used Walmart for my pharmacy, 5 of those years in TN, the latest year in CT. I take 13 medications (don't ask) and yes, it is confusing and very hard to keep track of, let alone make sure that I can hopefully time it so I get all of them at once rather than 13 different days a month.
I don't have a car and live an hour away from the city where Walmart is (though I am moving very soon) and for years I've been happy with them, but ever since coming to CT, especially the last 6 months, I've had nothing but trouble getting Walmart to fill my orders properly.
Every month they run out of 1 or 2 of the medications and I have to do without, or send the order to a competing company. Every month I am forced to make up to a half dozen calls, no lie, to verify that they've got my entire order correct and yet, every month, when I get home (the rush you and don't let you check at the store), I am invariably missing some of the meds. This month, they even gave me TOO MUCH of one of the meds!
Every month for the last 4 months, I've gone days without medication that is potentially even deadly. The stress doesn't help when I've just recently started working and I am moving too. The last thing I needed was Walmart screwing me up, then me calling them 3 more times, and each time them screwing up again, and then being reassured by the department head that they'd get it right, then being assured they had, and then getting home to see that I was missing 4 meds and that they had given me too many months worth of another (I am only supposed to get 3, but was given 4 months).
On top of this, after months of these shenanigans, I decided to call Walmart's customer service, after having a girl at the pharmacy act like a real butt munch (I didn't raise my voice and reassured her that I understood her job was hard, but why, after 6 months, can't they get my order right?), she put the phone down while I was talking to her and walked away (I could hear it, and when I asked her a question, it wasn't until 30 seconds that she came back and said "is that it, sir?" sarcastically.
Well, the call to customer service was no better. I started off by telling the service agent that I wouldn't raise my voice or insult or be abusive, and then proceeded to tell her what I've been through. She talked like a robot and clearly didn't care at all, and rushed me off the phone. There was no apology or sympathy, no request for me to remain as a customer, just more abuse in the tone and demeanor of the agent.
Walmart is crap. I pride myself in being a very patient and understanding consumer, having worked retail myself I know what a bitch working in stores is like. I never abuse and harangue employees and if I am unhappy, I never start off complaining but rather tell the employee that I put myself in their shoes but could they please help. I've gone out of my way to NOT abuse or harangue, even after 6 months of this crap.
I am now moving my prescriptions over to Walgreens. Hopefully they will act as though I am a customer and treat me like a human being.
Some people deserve being fired and those people are the top management of Walmart, because they are the ones that can't run a company that treats consumers like anything other than numbers.
Walmart will now get as little business from me as I possibly can help.
I could see a bad egg employee. I could see an occasional mistake. But I can't see me calling as much as a half dozen times to make sure an order is proper, and them assuring me that it is worth the trip there, and I haven't even mentioned the other problems, such as them saying there are no refills on scripts that have 3 months of refills (verified by my doctor and a transfer of the order to a competitor).
Walmart is horrible. I wonder, if I have a medical emergency due to their incompetence, due they deserve to be sued? Their attitude is so bad. When I picked up my pills the pharmacist yelled at me (I was just standing there waiting) and snapped "any questions?" It was almost as though I had done something to deserve the abuse, when I hadn't even said anything more than my name and birthdate, the God's honest truth! -- Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital. |
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 ilikemeI live in a van down by the river.Premium join:2002-08-27 Denton, TX kudos:1 | I don't trust Ghetto Mart for even normal shopping. Hell would have to freeze over before I would even consider using their pharmacy! |
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 JuggernautIrreverent or irrelevant?Premium join:2006-09-05 Kelowna, BC kudos:2 | reply to signmeuptoo If you can, use Costco. Their dispensing fee (and drugs), are way less money, and you'll be treated with respect. -- Better to have it and not need it, then need it and not have it. |
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 | reply to signmeuptoo I feel your pain. If you have a Ralphs or Kroger Pharmacy, use them. They have a list of $4 generic drugs(30 day) or $10 generic(90 day), with or without insurance. Plus, their prices are often cheaper than our insurance copay, and I can do grocery shopping while waiting. Their customer service is awesome. A couple times I had no refills remaining on a sunday with no pills left, and the pharmacist gave me 4 pills for 4 days until I got my refill, for free. Use them, they won't disappoint. -- No Victim=No Crime |
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 dvd536as Mr. Pink as they comePremium join:2001-04-27 Phoenix, AZ kudos:4 | reply to signmeuptoo What about something like liberty medical where they auto ship your meds to you? |
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 Mele20Premium join:2001-06-05 Hilo, HI kudos:4 | reply to signmeuptoo Are you aware that there is such a DIRE SHORTAGE of many drugs (common drugs, many are generic that have been around for years and it is shocking to learn that hospitals and pharmacies cannot get these drugs reliably now and in many cases cannot get them at all except by import from other nations) in the USA? The shortage is so severe and terrifying as to potential consequences that the FDA has recently declared a MEDICAL EMERGENCY STATING THAT MANY PATIENTS WILL have treatment delayed by, or die, BECAUSE OF DRUG SHORTAGES. The FDA is so PANICKED by this horrible situation that they have announced that they will completely REVERSE their many year edict that it is dangerous, and illegal, for patients to order medicine outside the USA and the FDA ITSELF IS DESPERATELY trying to order the medicines that are in extreme shortage from FOREIGN NATIONS. This severe shortage of many drugs is only happening in the USA. The drugs are available in plentiful amounts (and reasonable prices) all over the world except here. 99.5% of all USA hospitals reported severe shortages of common drugs last year (as did almost all pharmacies) and stated this led to patient complications and sometimes death.
Welcome to USA pharmaceutical cartel HELL. This is why Wal-Mart runs out of some of your medications. This won't change by changing pharmacies. As for Wal-Mart treating you badly that is awful and I hope Walgreen's will be a big improvement for you in that regard. Wal-Mart is my pharmacy by choice but I have not had your type experiences (except in regard to severe drug shortages). Plus, I don't take many medications so it is much easier for me managing them.
I switched a couple of years ago (during a severe drug shortage only in the USA) for my main maintenance drug (that I will die without) to »www.universaldrugstore.com/. I am EXTREMELY HAPPY with the high degree of professionalism from this Canadian drugstore. The prices are great and, even way off in Hawaii, I get the drugs within ONE WEEK (on refills) and delivery is a modest amount with full guarantee. You do have to have your prescription faxed to them. They have an 800 number customer service located in the USA (Georgia) if you have questions, or their website has a bad day, etc) and I have had very courteous CSR's there who have bent over backwards to help me. -- When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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 | reply to signmeuptoo Walgreens is falling apart. My wife worked in the pharmacy there for fifteen years but she left last year because she just couldn't take the company crap any more. She still keeps up with people she worked with and they tell her it just keeps getting worse. Management at Walgreens is awful at pretty much everything. They lost their cash cow at the end of 2011 when they screwed up the contract with Express Scripts and in 2012 they are laying off a ton of pharmacy staff. Those still left are mostly looking to find a new job at a different pharmacy chain somewhere. Walgreens treats their employees awful and their customers worse.
My wife took a job at a grocery store pharmacy and was much happier, until the start of this year when all the Walgreens people decended upon her little pharmacy. Now she's overwhelmed with the sheer amount of traffic they're getting. She actually collapsed on the job two weeks ago and I had to run her to the hospital. So many people taking so many pills, and so many drug addicts trying to scam their next bottle of pain meds, pharmacies are in a world of hurt these days. -- Concentrated power has always been the enemy of liberty - Ronald Reagan |
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 | reply to signmeuptoo Walgreens is no better. They will eventually screw up your medicines as well. I gave up on Walgreens after they had me going back and forth between two locations because neither could figure out where my medicine was being sent to. I finally had enough and called my doctor to have her send it to CVS. After that, all my prescriptions were sent there. |
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 AVDRespice, Adspice, ProspicePremium join:2003-02-06 Onion, NJ kudos:1 | reply to signmeuptoo you can't use a mail order pharmacy?? |
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 psafuxPremium,VIP join:2005-11-10 kudos:2 | reply to signmeuptoo My wife and I had similar, almost identical, issues with Walmart pharmacy and recently switched elsewhere. A friend of my wife is a pharmacist at Walgreens, she tells us that whenever they have an ex-walmart pharmacy tech or pharmacist start working for Walgreens, they have to completely retrain them on everything from the basics to advanced stuff. From what she has heard from the ex-employees, there is little to no training at Walmart, they are thrown in and taught as they go from others who also have had no formal training. |
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 CylonRedPremium,MVM join:2000-07-06 Bloom County | reply to mareastrum In our city WalGreen's is much better - till they lost Express Scripts. We switched to Kroger and still have issues (but I do get cheaper gas!)... CVS was\is terrible in our neck of the woods. -- Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain |
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 John2JonnieI'm An XXy Kinda GirlPremium join:2000-08-11 NJ kudos:3 | reply to signmeuptoo I take many meds daily, and with the exception of restricted drugs (Schedule/class 1) I purchase all the others from a distributor in India. There is only a $20 shipping and handling fee and the package is shipped Express Mail. I usually have mine delivered in about 7 - 10 days after I order them.
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 DC DSLThere's a reason I'm Command.Premium join:2000-07-30 Washington, DC kudos:2 Reviews:
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| reply to signmeuptoo I use my HMO's pharmacy. Generics less than the co-pay are at cost; $30/formulary, $40/non. $150 annual deductible. I can have them mailed to me or pick up at one of the center pharmacies. No hassles.
If they won't let you check what you got before you leave, that is absolutely unacceptable (not to mention most likely illegal). It is your right and your place to verify you received the correct medications while you are there, and to stand up and tell them to f*-off if they prevent you from doing so. Contact the state agency that licenses pharmacies and your local TV/print news and tell them what's happening. That will get better results than just venting on the Internet. -- "Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following." |
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 FronkmanAn Apple a day keeps the doctor awayPremium join:2003-06-23 Saint Louis, MO | said by DC DSL:I use my HMO's pharmacy. Generics less than the co-pay are at cost; $30/formulary, $40/non. $150 annual deductible. I can have them mailed to me or pick up at one of the center pharmacies. No hassles.
If they won't let you check what you got before you leave, that is absolutely unacceptable (not to mention most likely illegal). It is your right and your place to verify you received the correct medications while you are there, and to stand up and tell them to f*-off if they prevent you from doing so. Contact the state agency that licenses pharmacies and your local TV/print news and tell them what's happening. That will get better results than just venting on the Internet. yeah, i don't buy that part of the story. the walmart near me has 4 benches next to the pharmacy. there is nothing stopping you from picking up your meds and sitting down on the bench to verify that everything is accurate.
i am not surprised that they won't let you stand at the window while you check that all 13 of your meds are correct, but that doesn't mean you have to wait until you get all the way home to check.
as other posters have pointed out, there are shortages of lots of meds in the US now. this isn't walmart's fault. i would also point out (as I frequently have to do with my own patients) that you shouldn't be waiting until you are nearly out of a med before you call the pharmacy for a refill.
that said, i don't really want to defend walmart. they are a shining example of the corporate greed which is destroying the US. personally, i would recommend that you find a family owned pharmacy close to your house (going to a pharmacy over an hour away is a little ridiculous) and have your scripts filled there. i am quite sure that you will find a much better level of customer service. however, you will still have problems with drug shortages. -- Everyone should own a Mac! Go Bucks! |
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 FronkmanAn Apple a day keeps the doctor awayPremium join:2003-06-23 Saint Louis, MO | reply to John2Jonnie said by John2Jonnie:I take many meds daily, and with the exception of restricted drugs (Schedule/class 1) ... what schedule I drugs do you take? they aren't legal for use in the united states.
schedule I drugs are defined by: 1. high potential for abuse/addiction 2. no solid medical research indicating potential benefit exceeds harm
examples: cocaine, MDMA, PCP, heroin
maybe you meant schedule II? -- Everyone should own a Mac! Go Bucks! |
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 DC DSLThere's a reason I'm Command.Premium join:2000-07-30 Washington, DC kudos:2 Reviews:
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| reply to Fronkman OP must have a supermarket with a pharmacy nearby. Most of them have deep-discount generics, and should be able to fill specialty scripts with a few days' lead time. OP should also ask their doctor(s) for recommendations about reputable mail-order pharms. And, there are surely support and advocacy groups for the OP's condition(s) for advice and recommendations. -- "Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following." |
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 thegeekPremium join:2008-02-21 right here kudos:2 Reviews:
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| reply to John2Jonnie said by John2Jonnie: I take many meds daily, and with the exception of restricted drugs (Schedule/class 1) I purchase all the others from a distributor in India.
please tell me which schedule 1 drugs you are taking as schedule 1 drugs are all considered to have no medicinal value and very few dea registrations are issued to even handle schedule 1 drugs. typically a standard doctor cannot even get a schedule 1 on his registration. those are reserved for special pharmacy and research registrants. i'm sure you probably just mean something of a schedule 2, 2n, 3, 3n, 4 or 5. most likely just 4 or 5 though. maybe even a 3 or 3n but not likely.
as for those mentioning the shortages. a lot of the shortages have nothing to do with the pharmacy, the distribution channel that the pharmacies get their supply from, nor the pharmaceutical companies. the shortages in a lot of cases are direct results of the fda putting tighter restrictions on the importation of the api (active pharmaceutical ingredient) needed to make a lot of meds. if the drug company can't get the api they can't manufacture. many meds require api that just isn't available in the us at all. the fda has started requiring tighter controls on the manufacture of api in foreign countries but the problem there is they have no jurisdiction to enforce the requirements and the foreign api suppliers don't feel the need to spend the money to get up to standard. they just sell their api to manufacturers in other countries. |
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 psafuxPremium,VIP join:2005-11-10 kudos:2 | said by thegeek:please tell me which schedule 1 drugs you are taking While it's not really any of our business, I would suspect marijuana being the most likely possibility... |
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 | reply to signmeuptoo If the Connecticut Walgreens is like the Walgreens in the West you will feel like that in moving from Walmart to Walgreens that you have moved from the fluctuating but all ways cold to warm, secure comfort.
Good luck. |
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 Mele20Premium join:2001-06-05 Hilo, HI kudos:4 | said by Blogger :If the Connecticut Walgreens is like the Walgreens in the West you will feel like that in moving from Walmart to Walgreens that you have moved from the fluctuating but all ways cold to warm, secure comfort.
Good luck. Well, Hawaii is in the "West" and we got our first Walgreen's on this island about year or so ago. It moved into the old Border's store in the shopping center that makes the most money on this island (that is because Wal-Mart, Ross and Office Max are in it). Walgreen's never has any cars parked near it and I have heard it is going to close soon. I went in it a couple of times when it first opened and was shocked at the high prices for everything in the store. Our new flagship Safeway giant Lifestyle store has gotten the Express Scripts customers and even though the store is only one year old, Safeway is currently remodeling the pharmacy because they need more space for all the extra customers they now have from Walgreen's.
I never got a prescription at Walgreen's. I don't think it is on my list of participating pharmacies for 90 day supply of maintenance drugs at the cost of a 30 day supply so I would never use it. Wal-Mart, Long's (CVS), Target, Safeway are on the list. Target has won the best pharmacy on the east side of the Big Island newspaper survey since they opened a year ago. (But the problem with Target is that they are the worst store of all for not having a smidgeon of respect for your privacy so I certainly would not get prescription medications there).
I remember Walgreen's from my childhood on the Mainland. I loved the store back then but the one here has a lot of irrelevant junk in it that has nothing to do with a drugstore and doesn't stock nearly enough drugstore type items. CVS also has a ton of no drugstore type items, but it is physically much larger so it doesn't matter as much (CVS though has proceeded to really damage the old Long's that were best drugstores I have ever been in). CVS has severe stocking problems for drugstore type OTC items and Long's never had that problem. -- When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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