Very Unreliable Service Lately Afternoon. Been a customer for a couple of months now. I hate to say it, but I miss my Comcast cable connection.
First day I tested close to 6mbps / 750kbps. Not too bad. Over the following weeks, I'd see my speeds fluctuate as low as 3mbps / 250kbps depending on time of day. It's progressively gotten worse as far as speeds are concerned.
I just tested twice at around 230 kbps / 55 kbps. I dropped cable TV for this service, and these speeds kill any though of trying to watch Netflix / Hulu / etc. So we're sitting inside on a rainy night playing cards. My wife isn't pleased.
I called in and got smacked with a 36 minute hold. Thank God for your callback system, which I'm still waiting on (but only 33 minutes in). Your call wait time chart spiked, then all data disappeared several hours ago.
What in the wide world is going on? If you've having a wide outage, perhaps it would be a good idea to post something to that effect on your Contact page.
Thank you to the nice lady that helped me. I'm not quite sure what you did (I think you didn't want to throw technical terms at me) but it helped a lot. Back up to 5mbits+ (at 2200 ft).
I know you said that my internal network must be having issues, but right after we got off the phone, I unplugged that ungodly 100' of blue, went right back to WiFi on the same network without any changes, and achieved the same speed as with the ethernet cable.
I hope you annotated what you did on my account... and that the next guy actually reads it in case this recurs.
Santa Rosa, CA
If you are actually only 2,200ft from our equipment, you should be getting much better performance. I'd suggest dropping a note to firstname.lastname@example.org and ask them the distance per the ASSIA tool here to see if this is really the case.
Thank you for dropping in, Dane.
Looks like the issue recurred some time today, though it's not as crippling. I would normally just power cycle, but I get the feeling it won't work just as it didn't last night. Nothing has changed in the meantime.
I was told that I'm 2,200 ft from the CO when I called to schedule the pending-on-pending. I'd call and ask, but it looks like you have a 40+ minute hold time right now. Guess I'll email and hope something comes back today.
Download Speed: 3930 kbps (491.3 KB/sec transfer rate)
Upload Speed: 218 kbps (27.3 KB/sec transfer rate)
Latency: 60 ms
Wednesday, March 28, 2012 7:00:46 PM
Download Speed: 3858 kbps (482.3 KB/sec transfer rate)
Upload Speed: 201 kbps (25.1 KB/sec transfer rate)
Spoke with Thomas the night before last. Asked for my distance is ASSIA tool, and he told me that you probably thought I was a Fusion customer. I'm not, but I'd love to be, if you'd like to have somebody come install your Fusion hardware at my CO.
After a few power cycles and some monitoring, we ended up running straight to the test port on the network interface box. Same result - each time, a minute or two after power cycling, we'd get a constant packet loss on the line. AT&T was scheduled for a visit.
The person who was here to meet the technician for me told me that he said things were "seriously messed up" when he found them and that somebody had "crossed a power line". Matt left me a voicemail yesterday morning telling me that the technician located and fixed a "cable fault" and that the line "tested good". I really appreciate the follow-up voicemail.
After power cycling twice, I'm still able to connect. But I'm still not getting the speeds I should be. Response when web browsing is still exceptionally slow.
Download Speed: 2438 kbps (304.8 KB/sec transfer rate)
Upload Speed: 214 kbps (26.8 KB/sec transfer rate)
Your own speed test reports a bit better, but the "dial" is pretty jittery during the test, bouncing all around.
Download Speed: 4027 kbps (503.4 KB/sec transfer rate)
Upload Speed: 217 kbps (27.1 KB/sec transfer rate)
Latency: 57 ms
Friday, March 30, 2012 8:09:25 AM
Either way, 200 kbps upstream is a bit hard to do much with. I've prioritized TCP ACK packets in QoS to try to make sure they don't get queued up under any serious load, but it's not making a whole lot of difference.
Jacking straight back into the modem isn't an option right now (wife would kill me if I pulled out that 100' cable again), so I'll be working on my internal network for a bit. ITomato reports interference on these channels as "Acceptable", but I'm going to go survey with inSIDDer and a laptop to be certain before I call in. And if that doesn't work, I'll swap out the router for one of my two spares.
Looks like Tomato let me down when it reported "Acceptable". Tomato on my face now.
All of our normal use locations showed 2 access points (including mine) on Channel 11. However, when I surveyed near the router, I picked up a new neighbor's router and PS3 (set up for ad-hoc, perhaps?) also on Channel 11. Quite a bit of chatter going with 4 devices on the same channel.
I walked over and talked to them, and they said they've had them up for about a week now. They also had not idea what WiFi channels were, and I wasn't about to explain it all. I did tell them they might not want to broadcast the SSID on the PS3, as it makes them a bigger target for burglary.
Moved everything of mine to wide-open channel 4. That helped a bit. Running some extended tests, but don't think I'll find anything substantial.
Thanks for the support! *****