NetFixerFrom my cold dead handsPremiumReviews:
reply to rody_44
Re: Comcast keeps changing my password
said by rody_44:All of my old Comcast residential HSI passwords had numbers and letters, but no upper case letters, so I just changed them just in case since I do use my old Comcast residential primary email address to log into Customer Central to pay my Comcast/Xfinity bills. I also use the Comcast email addresses for a few websites and newsletters where I don't want to use one of my own domains.
Does anyone else out have passwords that doesnt have a capitol letter or number. The CSR said they will be knocking them out thruout comcast so many a day until none are left. If you have sub accounts or primary accounts it will happen. You can log into comcast .net with your primary account and change your sub accounts thru users and settings.
The process is just as screwed up as when AT&T did the same sort of forced password change when they migrated their users from AT&T email servers to Yahoo! email servers.
The Customer Central password change page worked, but only for Customer Central access, not for email access. All of the email accounts still only accept the old passwords, and the Customer Central password change page will not allow me to revert to my old passwords with no upper case characters. So now I have to use different passwords for Customer Central access and email access.
Oh well, at least it is only two functions that need different passwords (since my residential webmail access got chopped as soon as I signed up for business class service). When AT&T did it I basically had to try both the old and the new passwords for web portal access, account access, POP3 email access, webmail access, WiFi access, dialup access, and DSL access, because there was no way to predict in advance which password would work for which service. It took over a week before all of the AT&T and Yahoo! services got synchronized and used the same (new) passwords. I assume that eventually Comcast's authentication servers will also get in sync.
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.
Comcast didnt migrate anybody. They just left the old servers at @home active and made everyone sign up as a new user. Some where since that time they decided we need one capitol and one number. It also went from a needed 7 letters to a needed 8. They said i should have been able to use forgot the password option but in my case it sure didnt work. I couldnt get past the secret question. i tryed to get past three of them with the secret question and just gave up and called.