[Windsor] Help? Ultimate 30? More like Ultimate 1...or 3.
Been having connection issues since August of 2011.
Tech support never has an answer, and has already sent a technician to the house a few months ago. Technician couldn't find anything wrong with the lines or signal quality, but experienced the same connection issues on his own service PC.
So I thought maybe an upgrade to DOCSIS 3.0 (30mb Ultimate) would improve my situation. Unfortunately it hasn't, and is now sometimes worse.
Tech support today ran tests when the modem was unplugged from ethernet, and all was well.
Once ethernet was plugged in (to any of 3 computers) he noted extensive packet loss.
I'm at the end of my wits here, and considering switching to Bell DSL, and sticking it out at a maximum speed of 6mb.
1)What, specifically, is your issue?
a) Is there a specific time that this issue is most prevalent?
Every day - no specific time(s).
b) How long has this issue been going on? (days, weeks, months etc)
2) Do you have cable TV? If so, is there any reception degradation..what channels?
HD Service - never had any problems.
3) Have you contacted customer support about this problem? If so, what did they say?
Modem is OK, last technician to visit the house couldn't find any signal loss, said everything was perfect.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
I've tried multiple modems, cables, setups. Service never improves. I've done at least 100 speed tests, line quality tests (which have improved, but have not affected my speed.)
5) Info about you:
a) What city are you in?
b) What is your operating system?
Mac OS X 10.7.3
c) What is your home network setup? Provide details.
Cisco DPC3000 plugged into Apple Airport Extreme Base Station.
d) If you have more than one computer, is the problem occuring on all other machines?
All machines. Including,
2x iPhone 4
1 3rd Generation iPad
1 Macbook Pro
1 2009 iMac
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Firewalls are disabled.
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).
Traceroute has started
traceroute to www.dslreports.com (220.127.116.11), 64 hops max, 72 byte packets
1 10.0.1.1 (10.0.1.1) 5.334 ms 0.690 ms 0.540 ms
2 10.89.0.1 (10.89.0.1) 6.820 ms 7.665 ms 6.263 ms
3 d226-4-133.home.cgocable.net (18.104.22.168) 12.340 ms 18.790 ms 15.165 ms
4 d226-6-130.home.cgocable.net (22.214.171.124) 14.176 ms 13.680 ms 13.988 ms
5 gw-nac.torontointernetxchange.net (126.96.36.199) 30.985 ms 28.892 ms 28.384 ms
6 0.e1-4.tbr1.oct.nac.net (188.8.131.52) 28.062 ms 28.186 ms 28.269 ms
7 vlan804.esd1.oct.nac.net (184.108.40.206) 25.819 ms 27.140 ms 25.293 ms
8 www.dslreports.com (220.127.116.11) 25.897 ms 26.107 ms 26.005 ms
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
c) Latency: Traceroutes traceroutes traceroutes. Pings too.
Began a smokeping test, which is accessible via my test history, posted above.