I am new to this forum so will come back tomorrow and read other posts here, but I recently upgraded from a 3mbps to 7mps DSL package. Upon doing so, I have had nothing but trouble and tech staff have been working on it for 2+ weeks now without resolution.
If computer is idle or just general surfing, checking email, watch a video, all is good..I get 7 mbps and 1 mbps download. BUT, if I upload a file to a web site, like youtube, both the download and upload bandwidth crash to unusable rates.
For example see »www.speedtest.net/result/1862121007.png
0.19 download and a .04 upload with a 2821 ms ping...F- rating.
As said tech staff say they have done everything they can do, no resolution on this.