I bought a new router (ASUS router), my computer works on the router but when I plug the magicjack plue into the router it wont work. I used the internet cable that came with the router. I plugged the phone line lnto the magicjack and the internet cable in the magicjack then I plugged the jack into the wall outlet I get a blue light on the top and where the internet cable in plugged in I have a green light. but phone wont work on the router. What do I do the fix this problem.
I bought the magicjack plus about a month ago, yes it is registered and the customer service at magicjack helped me connect it. I was asked at the time of connection did I have a router and I told them I didn't so it was connected to my laptop. Thanks 4 helping me. dianna
I would try a better quality Cat 5 cables as the one which comes with the Plus is not the best and has caused SOME people problems. Also you may want to check the settings of your router to make sure you have the latest firmware. You may also want to check the firewall settings of the router and see if you can set it to a lower setting or even off. Finally if you have a setting to disable SIP ALG try setting it to disabled. Just a few things off the top of my head to try. -- Joe Sica