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 PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
 ·Comcast
 ·AT&T Yahoo
| reply to jack b
Re: [Rant] Modem Rental said by jack b:The return period for the retail purchase has long since expired, I'm "stuck" with the zoom modem.
I'm anticipating that my case posted in the Direct forum will yield satisfactory results, otherwise I will be forced into pursuit of my complaint outside of comcast channels.
I agree that Comcast employees need to be a little more adept at explaining these things.
As a new Comcast voice/internet customer, I received both the eMTA modem and the Docsis 3.0 modem for self-install(even though on the performance tier, Docsis 3.0 is not strictly required. Thanks to EG for explaining why this still was desireable!  ). Even though I am no noob to networking and broadband in general, I had no idea that they were sending me two modems, and at first, thought that they had made a mistake, and that I was meant to use the eMTA modem. Upon calling Comcast about this, I received three different explanations: 1. The reason for 2 modems was in case my voice and internet set-up locations were to be in different areas of the house...2. I really should not have received 2 modems...3. I had service in a Docsis 3.0 area, and my internet should be through a Docsis 3.0 modem!
I thought that they would charge "rent" on both modems, and actually did purchase my own Docsis 3.0 modem, only to find out that they only charge for one device, so I returned the purchased modem. 
Most, if not all of my confusion could have been eliminated had Comcast included a simple, one-page explanation with the self-install kit, not to mention that they would not have had to waste time with several subsequent calls that I had to make to understand what the deal was.
I do believe that Comcast reps do not deliberately mislead customers, but clearly, a little better training on the various plans and equipment would be in order.
P.S. I would have much preferred simply being sent a Docsis 3.0 compliant VOIP modem in the first place...although I suspect that for some folks, being able to have the voice and data modems in different locations might be desireable.
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Deeds, not words | |
 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5
·Comcast
| said by PeteC2:said by jack b:The return period for the retail purchase has long since expired, I'm "stuck" with the zoom modem.
I'm anticipating that my case posted in the Direct forum will yield satisfactory results, otherwise I will be forced into pursuit of my complaint outside of comcast channels.
I suspect that for some folks, being able to have the voice and data modems in different locations might be desireable. For me, I had the leased CDV modem & my own HSI modem sitting next to each other. Dual locations wasn't my objective.
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In God we trust; all others bring data!
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 jack bGone FishingPremium,MVM
join:2000-09-08
Cape Cod
kudos:1 | That wasn't the case here either. In fact I had to add a splitter just to hook up the second modem. Fortunately my signal coming in is very good so the dB attenuation was not something to create an issue.
It's worked perfectly fine for me like this for years, all I was trying to do is save some money, not buy a load of aggravation...and until now I've been a relatively satisfied customer, as far as performance goes, anyway.
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~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~ | |
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