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rradina

join:2000-08-08
Chesterfield, MO

1 recommendation

Can Comcast Provide Service?

I'm guessing the storm wiped out Comcast's ability to deliver service too. Does this fee then start AFTER the homeowner's nearby pedestal / utility pole has been restored? How would a homeowner know since Comcast probably won't run a new drop without a structure on the property and/or if the home is condemned, it won't have electricity.


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
said by rradina:

I'm guessing the storm wiped out Comcast's ability to deliver service too. Does this fee then start AFTER the homeowner's nearby pedestal / utility pole has been restored? How would a homeowner know since Comcast probably won't run a new drop without a structure on the property and/or if the home is condemned, it won't have electricity.

The residential service agreement says the customer is not responsible for outages beyond 24 consecutive hours after the outage is made aware to them.

- If the house is destroyed, but a pedestal still have service, technically Comcast at that point could bill.
- If the pedestal service is gone, then Comcast couldn't bill until that service was restored.
- If the home is destroyed and the family that lived there doesn't call Comcast for several days because they have more important things to do then call about CATV or internet, then technically Comcast could bill.