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gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

ummmm wut

am i missing something?

they arent cancelling their service.....so they either pay full price per month, or $20 a month to keep it active.....right?

this isnt just for boxes, im sure its most for CDV service, because if they cancel their service without porting their number away they risk losing it......

not like comcast is charging them for nothing, they obviously still have service with comcast....if they dont have a house, cancel the service, then you dont have to worry about some $20/month fee....and let the homeowners/disaster insurance pay for the equipment that got lost....
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ConstantineM

join:2011-09-02
San Jose, CA

20$ pm Vacation Fee is a rip off in the first place

Just holding up to the unused phone number doesn't cost 20$ a month.

If you go VoIP, you can port your number for a couple dozen dollars max, and then have unlimited incoming minutes on the said number for under 6 dollars a month. (»VOIP Tech Chat) Clearly the costs for simply keeping a number for a couple of months, when no actual service is provided, are practically negligible.

But here, again, we're talking about disaster victims. It's clearly unacceptable to be charged a "Vacation Fee" of 20$ pm when your whole residence is destroyed. It is obvious that procedures are missing and representatives are not trained.


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
so then charge them their normal months bill of $150?
--
I'm better than you!


JigglyWiggly

join:2009-07-12
Pleasanton, CA
MY VACATION WAS BEING FLOWN IN A TORNADO


cork1958
Cork
Premium
join:2000-02-26
reply to gar187er
The first place, second place, third place, etc.....................

This has to be one of the most ridiculous "billing" issues I've ever heard of?!

Granted, the cable companies and anyone else will want their money, but that's exactly what insurances are for, whether it's the home owners or the company providing the service.

As with the home owners, the cable companies can hurry up and wait for the insurance people to get off their lazy a**es and process the claims!!
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Jon
Premium
join:2001-01-20
Lisle, IL
reply to gar187er

Re: ummmm wut

said by gar187er:

am i missing something?

Yes. You're missing the fact that comcast would charge them a ETF if they were under contract. That was another argument they were having with them.