Topic 'Re: WARNING: WIND Mobile' in forum 'Rogers' - dslreports.com

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 21:12:24 EDT

Paolo posted : I agree the general public come to weird conclusions

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 18:39:12 EDT

brad posted :

said by Paolo:

ask anyone who is with wind, they ALL think that, your jumping to conclusions thinking i am an idiot, well guess what, im smarter than u think, just because u dont lik what the general public thinks about things is a big surprise to you well hello, the reality is most people when i interviewed them thought they can paytheir wind tab 1 year later. its not a surprise ask anyone and try not to insult people next time

I am a WIND customer and I sure as hell don't come to such stupid conclusions. The general public are f#%^ing idiots. If you feel insulted by what I said it says a whole lot about you.

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 12:36:15 EDT

BliZZardX posted : It was a response to competition. How else can you explain Bell still charging the old way? They don't feel threatened by new entrants as much as Rogers. Rogers has the most subscribers of the big 3 and the most customers to lose.
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Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 12:20:54 EDT

BliZZardX posted : Better than Bell. Bell still has a $600 ECF if you have a voice plan with data.

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 12:18:12 EDT

bt posted :

said by TLS2000:

If I want to cancel my Rogers account I have to pay back the subsidy.

Plus $12.50 per line with Rogers outside of MB/QC. In MB/QC, it's the lesser of $50 or 10% of your monthly bill. Not a huge amount, but it's there.

Plus the subsidy on the data, if you got a plan with a data discount (but they're absurdly vague about that). It's vague enough that you could theoretically end up in the weeds with this one without expecting to.

Telus has a $50 account deactivation fee if you're under a term contract, in addition to the device subsidy.

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 11:59:45 EDT

TLS2000 posted :

said by BliZZardX:

A 3 year Rogers contract before or after FlexTab was brought in (not that long ago)? If you have one of the older plans the $500 ECF or whatever crazy amount it was still applies. We have the new entrants to thank for the big 3 changing their character.

Actually we have consumer protection laws that are in place in Quebec, Manitoba and soon Ontario to thank for this.
--
Tom

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 11:58:51 EDT

TLS2000 posted :

said by Xstar_Lumini:

Again what the hell are you talking about? I will pay $0 if I ever cancel with WIND, there is NO contract, you got me? NO contract.

Do you pay back the balance on your tab? Yes? Then you have a penalty for cancelling. It's the SAME as Rogers and Telus, only Rogers and Telus will shrink your tab faster than Wind, so cancelling in the middle of your contract will be cheaper with Rogers or Telus than Wind.

Again, WIND TAB IS A CONTRACT REGARDLESS OF HOW WIND'S MARKETING DEPARTMENT TRICKS YOU INTO BELIEVING OTHERWISE.
--
Tom

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 11:56:10 EDT

TLS2000 posted :

said by Xstar_Lumini:

What the hell are you talking about? I got a Galaxy Nexus for $149 with unlimited EVERYTHING for $40/month with NO contract. The only thing I have to do is pay off my smartphone in the event I want to ditch WIND but that's unlikely to happen, these guys are cheap and honest (my bill, with data included, never goes past $40/month), try that with Rogers which monthly bills were in the order of between $117 to $220 a month, and they didn't even give me text messages or unlimited local calling :uhh:

Once again, you either don't understand what you have, or you are lying. Please explain what Wind Tab is and then compare it to a current 3 year contract with Rogers or Telus.

If I want to cancel my Rogers account I have to pay back the subsidy. It's the EXACT SAME THING as WindTab, only Rogers quite correctly calls it a 3 year term. Wind has avoided calling Wind Tab a contract, but it's the exact same as a contract from Rogers and Telus now. If you have to pay them back, you're on a contract. Get that through your head, please!

With my S3 I can pay off the balance at any time (just like you with Wind Tab). I can cancel my account at any time (and pay the subsidy back, just like you with Wind Tab). What's more, Rogers deducts a MUCH HIGHER amount of money off of my tab ever month than Wind does for you. So guess what? In two years when I decide to switch phones I'm going to be paying Rogers a much smaller fee than you'll pay Wind if you do the same thing.

Also your BS about it costing $117 to $220/mo for Rogers is because you had no idea what you were signing up for. You're spreading misinformation because you didn't read the details of the contract that you signed. I'm paying less than $100/mo with Rogers and I have essentially unlimited use for what I use the phone for. Yes I've got 6GB of data, but I've never gone over it and I don't even monitor my data usage! I've got text messaging and I don't even have to pay extra for it!

Stop spreading misinformation and maybe people will start to take your posts seriously.
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Tom

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 11:27:38 EDT

bt posted :

said by Paolo:

said by brad:

said by Paolo:

so its misleading, pay the tab off at any time to me means i can pay it one year after i cancel, thats not entirely true

It's not misleading. You're just making a ridiculous interpretation of the terms.

ask anyone who is with wind, they ALL think that

HAHAHAHAHAHA

No, they don't.

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 10:00:15 EDT

Paolo posted :

said by brad:

said by Paolo:

so its misleading, pay the tab off at any time to me means i can pay it one year after i cancel, thats not entirely true

It's not misleading. You're just making a ridiculous interpretation of the terms.

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 06:04:33 EDT

balur posted : I think it means "Pay off the tab at any time assuming you are still a customer"

Re: WARNING: WIND Mobile

Wed, 25 Jul 2012 02:28:33 EDT

brad posted :

said by Paolo:

so its misleading, pay the tab off at any time to me means i can pay it one year after i cancel, thats not entirely true

It's not misleading. You're just making a ridiculous interpretation of the terms.

Re: WARNING: WIND Mobile

Mon, 23 Jul 2012 08:58:30 EDT

Paolo posted : so its misleading, pay the tab off at any time to me means i can pay it one year after i cancel, thats not entirely true
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

Re: WARNING: WIND Mobile

Mon, 23 Jul 2012 07:27:45 EDT

mlerner posted :

said by HeadSpinning:

Although it doesn't appear to specifically say, I would think that the remaining balance of your WINDtab would become due in full as soon as you cancel.

The second sentence I quoted implies on cancellation that the balance is due.

I think the first part means that you can pay off the tab balance at any point from activation to cancellation, you don't have to do a cancellation to pay off the tab.

Re: WARNING: WIND Mobile

Mon, 23 Jul 2012 07:06:56 EDT

HeadSpinning posted : Although it doesn't appear to specifically say, I would think that the remaining balance of your WINDtab would become due in full as soon as you cancel.
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Re: WARNING: WIND Mobile

Sun, 22 Jul 2012 22:20:59 EDT

Paolo posted : it says u can pay the wind tab at any time, what do they mean by any time? right away? or do they expet the money right away or charge interest
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

Re: WARNING: WIND Mobile

Sun, 22 Jul 2012 21:32:25 EDT

anon posted : I worked for Wind and never had that problem. There were other problems though haha.

Re: WARNING: WIND Mobile

Sun, 22 Jul 2012 10:59:01 EDT

mlerner posted :

said by yyzlhr :

Ummm.. You acknowledged in a previous post you have to "pay off your smartphone" if you cancel. You really think the Galaxy Nexus retails for $149? If you cancel your Wind service before 3 years you have to pay back the remaining subsidy balance on your device which is NOT zero dollars. You may feel like you're not on a contract based on the way Wind markets their tab system, but it really isn't that much different from a 3 year Rogers contract.

That is correct according to the WINDTab terms and conditions (page 2):

"You Leaving Us

As a WIND customer, you always have the right to terminate the provision of Services at any time and you can repay your WINDtab at any time. When we hear from you (or your new wireless service provider) that you want to leave us, you are obligated to pay us for the outstanding portion of your WINDtab. You can keep the phone or
data stick. If you want to terminate the provision of Services for some but not all lines on your account, you may do so, but will be required to repay the WINDtab for the terminated lines."

»www.windmobile.ca/WIND%20Docs/WI···53236520

Re: WARNING: WIND Mobile

Sun, 22 Jul 2012 00:57:58 EDT

BliZZardX posted : A 3 year Rogers contract before or after FlexTab was brought in (not that long ago)? If you have one of the older plans the $500 ECF or whatever crazy amount it was still applies. We have the new entrants to thank for the big 3 changing their character.
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Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.

Re: WARNING: WIND Mobile

Sun, 22 Jul 2012 00:53:23 EDT

anon posted : Ummm.. You acknowledged in a previous post you have to "pay off your smartphone" if you cancel. You really think the Galaxy Nexus retails for $149? If you cancel your Wind service before 3 years you have to pay back the remaining subsidy balance on your device which is NOT zero dollars. You may feel like you're not on a contract based on the way Wind markets their tab system, but it really isn't that much different from a 3 year Rogers contract.

Re: WARNING: WIND Mobile

Sat, 21 Jul 2012 23:12:50 EDT

Xstar_Lumini posted :

said by yyzlhr :

Wind applies 10% of your MSF towards your tab balance

So a Wind customer who received a subsidy of $500 and signs up for a plan with an MSF of $40 would only have $4 a month going towards the tab balance. If this wind customer wants to cancel after a year they would have to pay $452 to cancel.

Again what the hell are you talking about? I will pay $0 if I ever cancel with WIND, there is NO contract, you got me? NO contract.

Re: WARNING: WIND Mobile

Sat, 21 Jul 2012 07:25:43 EDT

anon posted : Also, we've all discussed extensively in this thread that your bill only fluctuates when you don't understand what you're paying for. People on Wind who don't pay attention to what they offer can have fluctuating bills as well. Step outside a wind zone and use your phone, you get dinged with PPU charges.

Re: WARNING: WIND Mobile

Sat, 21 Jul 2012 07:25:37 EDT

anon posted : TLS2000 is referring to the fact that on Rogers, your tab balance goes down much faster than Wind's tab system, thus it is cheaper to cancel mid contract with Rogers vs. Wind. However, both Wind and Rogers clear your tab balance after 3 years.

With Rogers their tab formula works out like this

Subsidy/Total months in agreement= Amount paid towards tab balance each month

On Rogers if you receive a 500 dollar subsidy for signing up on a 3 year term it would work out like this

$500/36months=$13.80

If a customer were to cancel after one year they would pay $331.20 plus a service deactivation fee of $12.50 with a total of $343.70

Wind applies 10% of your MSF towards your tab balance

So a Wind customer who received a subsidy of $500 and signs up for a plan with an MSF of $40 would only have $4 a month going towards the tab balance. If this wind customer wants to cancel after a year they would have to pay $452 to cancel.

Re: WARNING: WIND Mobile

Sat, 21 Jul 2012 00:08:55 EDT

Xstar_Lumini posted :

said by TLS2000:

Wind has done an awesome job with the Samsung Galaxy S3 launch! At first they wouldn't let current customers buy it. Now they're allowing people who reserved one to buy it, but only on Wind Tab. That's right, they're FORCING a contract on anyone that wants an S3. Wind Tab is actually WORSE than Rogers 3 year contracts now since Rogers takes more off of the Flextab value each month.

Re: WARNING: WIND Mobile

Thu, 19 Jul 2012 21:32:49 EDT

anon posted : On Android there is a way to force the phone to stay connected to Wind and not jump to Rogers when you don't have any Wind service.

You press *#4636#* in the Dialer and then you set the phone from WCDMA Preferred to WCDMA Only in Phone Information.

Re: WARNING: WIND Mobile

Wed, 18 Jul 2012 14:25:48 EDT

Tx posted :

said by TLS2000:

Wind had a great idea, great plan and like TSI started a trend of competition. Unfortunate part is, they are so disorganized (all over the place) and policies are per person, per store, not as a whole that Wind is no longer a real good choice anymore.

Wind keeps saying they are expanding but it's at a very slow rate, their phones are pretty cheap (poorly made) not all of them though.

That said, my wife has herself setup on Wind and no complaints. Easy to pay, easy to setup (manually). Only thing we hate the most is unless you REALLY pay attention and your phone jumps to Wind Away, you're charged and it's happened so many times i jumped over to Telus on my now iPhone instead.

Re: WARNING: WIND Mobile

Wed, 18 Jul 2012 13:16:06 EDT

TLS2000 posted : Wind has done an awesome job with the Samsung Galaxy S3 launch! At first they wouldn't let current customers buy it. Now they're allowing people who reserved one to buy it, but only on Wind Tab. That's right, they're FORCING a contract on anyone that wants an S3. Wind Tab is actually WORSE than Rogers 3 year contracts now since Rogers takes more off of the Flextab value each month.
--
Tom

Re: WARNING: WIND Mobile

Tue, 17 Jul 2012 18:29:32 EDT

koreyb posted : Wind and Rogers use different towers/Networks and frequencies, as does Bell.

Rogers and Bell (and all their sub-co's including Telus who shares Bell's Network) have been doing wireless for years over the new guys like Wind, have had more time to build their networks. Wind in my view has actually done very well for a company who had to start from scratch. I switched to them almost 2 years ago and I love them and have no drop issues accept in areas where cell phones don't work no matter who you are with.

Re: WARNING: WIND Mobile

Thu, 12 Jul 2012 00:03:11 EDT

Xstar_Lumini posted :

said by Gone:

said by spartan002:

big 3 maybe stupid expensive but there network is crazy good

Get back to me when you're trying to use a Rogers cell along the Lake Erie shore and have no service.

Oddly enough, Wind works just fine there.

Or try using Rogers in an underground parking lot at Leslie/Eglinton... their signal is non-existant while WIND penetrates it just fine.

Re: WARNING: WIND Mobile

Wed, 11 Jul 2012 00:33:56 EDT

spartan002 posted : been next wind/mobil towers with 27asu and like noise in 60s. speedtest would only go up to 3mbit/sec.
my friend can play games fine but like you said they do lag time to time. not to mention they take a lot of usage.

Re: WARNING: WIND Mobile

Wed, 11 Jul 2012 00:16:11 EDT

BliZZardX posted : Where do you actually get that speed though? If you are close to the base station you will get reasonable speed on any provider

Wind not only has less towers, but they spread them out further. Eventually areas will get filled in. They also systemically throttle upload to 56kbps depending how many users on which makes loading web pages slow and ping a nightmare. Rogers does the same thing, I experienced several outages in 2010 when I streamed the World Cup on my Android at lunch hour at Wellington/Bay St.

Gaming on wireless is a joke whether you're using LTE or 802.11ac, the jitter alone will lag you out. The number 1 packet priority is for voice.

Re: WARNING: WIND Mobile

Wed, 11 Jul 2012 00:07:37 EDT

Gone posted :

said by spartan002:

big 3 maybe stupid expensive but there network is crazy good

Get back to me when you're trying to use a Rogers cell along the Lake Erie shore and have no service.

Oddly enough, Wind works just fine there.

Re: WARNING: WIND Mobile

Tue, 10 Jul 2012 23:57:31 EDT

spartan002 posted : sorry brad but i gotta call bs on poor network on big 3.
big 3 maybe stupid expensive but there network is crazy good and those 3/4g speed are off the roof for a mobile connection. my friends s3 from bell can pull 8mb down/1.9mb up with 60ms ping. thats 1mbyte/sec for download, very fast for a cellphone connection faster then some home internet.

he says he can easily play games online on his ps vita using thether. but he is paying close to 100 dollars a month lol

Re: WARNING: WIND Mobile

Mon, 02 Jul 2012 00:21:13 EDT

Tx posted :

said by bt:

said by Tx:

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

They've got a website that lists network updates. There's usually at least a few every week, and about half of them are GTA.

»networkupdates.windmobile.ca/

Sounds wonderful, it's too bad parts of Mississauga/Toronto that are supposed to be covered still have the same problems they have 2 years ago. I was told 2 years ago and every 6 months since "Upgrades, upgrades, upgrades"

Nevertheless my comment isn't a complaint, out of the rest, i prefer Wind. They are the reason doors opened in the cellphone market

Re: WARNING: WIND Mobile

Sun, 01 Jul 2012 23:44:31 EDT

bt posted :

said by Tx:

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

They've got a website that lists network updates. There's usually at least a few every week, and about half of them are GTA.

»networkupdates.windmobile.ca/

Re: WARNING: WIND Mobile

Sun, 01 Jul 2012 23:13:33 EDT

Tx posted :

said by J E F F:

said by Xstar_Lumini:

I chose the same 4-digit PIN number of my debit card

You do realize that that would be against your terms of service of your bank, right? Who the hell uses the same PIN code? So now WIND knows your debit card PIN code...nice.

Though you're right that it is not smart for the exact reason you pointed out. commenting on "breaking their TOS" is rather funny. Thousands of us break it daily. We have several accounts in this household, one of my own for saving for my own toys etc, joint, credit cards, as does my wife.

Lost count how many times myself or my wife used eachothers debit cards to deposit, withdraw funds. Heck my mother 15 years ago had me use her card to pay her bills when she was sick (cancer).

We all break the pathetic TOS. They are merely guidelines. Only time they would come in to play is if you said "Joe stole my money" and when asked if you handed Joe your pinn they refer to it.

That said -

Wind Mobile, my wife recently setup an old android we had with them, simple as pie, i was asked a security question and it went just fine. I dislike that they outsource at night time/weekends. They service is still crappy on the cellphones everywhere.

Though we have been told for the last 2 years "Oh yeah as we expand it'll get better". ........still waiting...

As was said in an earlier post. Wind has A LOT of potential, but they really screw it up a lot.

Re: WARNING: WIND Mobile

Sun, 01 Jul 2012 21:10:20 EDT

brad posted : So you can go with WIND and have great plans but an awful network and frustrating customer service.

Or go with the Big 3 and have ridiculously overpriced plans, poor network and frustrating customer service.

Makes me not want to have a cell phone with this pathetic situation.

Re: WARNING: WIND Mobile

Thu, 28 Jun 2012 11:34:48 EDT

bt posted :

said by spartan002:

one place has full bars, walk 20 feet and you get no signal.

Funny.... In my experience, walk another 3 feet and you lose Big 3 signal as well.

Re: WARNING: WIND Mobile

Thu, 28 Jun 2012 01:24:46 EDT

spartan002 posted : new comers like wind, mobilicty and public mobile. they maybe be cheap but there network isn't worth any crap. so many random deadspots.

one place has full bars, walk 20 feet and you get no signal.
big 3 rogers, telus and bell maybe be expensive but there networks are far far superior.

ps don't get unlock codes for your wind phone from wind. they purposely give you the wrong code. in my case the code i found using not to be mentioned software(this software gave me the real code) was only different from wind one by 1 number.

Re: WARNING: WIND Mobile

Mon, 28 May 2012 13:17:07 EDT

bt posted :

said by Sueschatter:

Do yourself a favor do not get anything from Wind unless you enjoy problems, aggravation, and frustration.

The same can be said of any wireless company. Any of them. Seriously.

While detailing the issues you have is a good thing, claims like what I quoted are pretty much useless. If I took every such claim to heart, I wouldn't have a cell phone at all, or a computer, or a car, or groceries...

As for your issues, file a complaint with the CCTS.

Re: WARNING: WIND Mobile

Mon, 28 May 2012 13:10:20 EDT

Sueschatter posted : Wind Mobile has a problem understanding the problems, they create on your account. I am currently going through an ordeal with Wind and so far no one seems to be able to put a simple cancellation through. To read more I've posted all the details here: »wp.me/p2pCxj-2I. Do yourself a favor do not get anything from Wind unless you enjoy problems, aggravation, and frustration.

Re: WARNING: WIND Mobile

Tue, 03 Apr 2012 19:18:29 EDT

J E F F posted :

said by randomzero:

With Rogers, the OP chose to agree to a plan without actually looking at what they're agreeing to, then blaming Rogers for the bill.
With Wind, the OP chose to ignore the automated messages and call Wind csrs dumb because he didn't know what he was supposed to do.

So really, this guy right here is an excellent example of why people "hate" the carriers, they absolutely refuse to blame themselves for their own issues and tell everyone else that it's the carriers fault.

And we have yet to see the Rogers wireless bill...which many of us asked to be posted several times.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

Re: WARNING: WIND Mobile

Tue, 03 Apr 2012 19:10:45 EDT

J E F F posted :

said by Xstar_Lumini:

I chose the same 4-digit PIN number of my debit card

You do realize that that would be against your terms of service of your bank, right? Who the hell uses the same PIN code? So now WIND knows your debit card PIN code...nice.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

Re: WARNING: WIND Mobile

Tue, 03 Apr 2012 19:02:58 EDT

J E F F posted : It was those girls in the parking lot!

Re: WARNING: WIND Mobile

Mon, 02 Apr 2012 11:52:21 EDT

Paolo posted : when an account is created its also assigned a BILLING ACCOUNT NUMBER as well as a cell number. the BAN always stays the same, however the number can freely be changed
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

Re: WARNING: WIND Mobile

Mon, 02 Apr 2012 08:47:49 EDT

randomzero posted : Numbers can be associated with many different accounts. When a csr searches for a phone number, it's likely going to bring up many different accounts.
When a new account is created, it gets assigned a cell number (how can they bill you for a cell phone if there is no number?) porting in numbers from other carriers simply replace the existing number, they can't just port the number to a nonexistent line because the port can take upwards of a week.

So this whole scenario is pretty standard practice. The csr might ha even brought up the wrong account, but from the first post, the OP didn't mention he even received a pin and apparently just flipped shit at the whole thing without actually thinking about it. In the end, the situation was created by him and the csr being dumb, not just the csr.

I would be happy the csr didn't grant access to the account. The pin on my rogers account is supposed to be the ONLY verification method. If I happen to forget it then I'm shit out of luck.

Re: WARNING: WIND Mobile

Sun, 01 Apr 2012 23:44:48 EDT

BliZZardX posted : No I see there is a genuine issue here. I mean, it's probably extremely rare, but it happened.

Wind threw somebody's inactive phone number into the temporary number pool without unlinking their account, so when OP signed up and at some point he was issued this temporary number with old user info on it, parts or maybe all of his account got overwritten. We know the PIN and security question, amount outstanding were totally different. I have no idea how this happened, I could only guess its a software glitch or user error in the back office.

It took awhile but they reversed it. That's the important part.
--
Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.

Re: WARNING: WIND Mobile

Sun, 01 Apr 2012 23:07:35 EDT

randomzero posted : This whole thread, along with the other thread the OP created, just cements the fact that the OP is not what you'd call a "smart" consumer.

You can place blame anywhere you choose, but in the end it really seems like it was all caused by the OP.

With Rogers, the OP chose to agree to a plan without actually looking at what they're agreeing to, then blaming Rogers for the bill.
With Wind, the OP chose to ignore the automated messages and call Wind csrs dumb because he didn't know what he was supposed to do.

So really, this guy right here is an excellent example of why people "hate" the carriers, they absolutely refuse to blame themselves for their own issues and tell everyone else that it's the carriers fault.

Re: WARNING: WIND Mobile

Sun, 01 Apr 2012 20:38:41 EDT

anon posted : We cancelled wind almost a year ago and moved our service to Chatr. There was 15 credit on our account, and it just disappeared, wind hasn't sent it yet and when I called they promised to send it. Well I'm still waiting. But I have no time to chase after them for $15 dollars.

Re: WARNING: WIND Mobile

Sun, 01 Apr 2012 19:28:47 EDT

MichelR posted :

said by Xstar_Lumini:

Thanks for posting this problem to the WIND forums.

That's where this should have been posted in the first place, by the way.