said by fiberguy:
Please show me on a franchise agreement where "compassion" is part of the terms?
Who said anything about the actual terms in legalese of the franchise agreement? I'm referring to good or bad PR and how the consumer does have weight to bring to the table. In Hawaii, if Oceanic TWC were to pull something like this...well, I would be shocked if they tried because they know damn well that you don't do this crap in this state. Oceanic was a locally grown and owned cable company for many, many years (and much loved) until TWC purchased them and, yeah, I guess things are different here. Note the official name is OCEANIC TWC. TWC corporate, idiots that they are, tried to force the removal of "Oceanic" from the official name of the company. That went over with Oceanic, and the general public, like a lead balloon. Oceanic got to keep "Oceanic" in the offical name and we are the sole exception of all TWC franchises/divisions in this regard.
If Oceanic tried this after a major natural disaster, not only would the media be all over it quickly but consumers would file formal complaints with the Dept of Commerce and Consumer Affairs under which cable TV division resides and the consumers would also file formal complaints against Oceanic with the state of Hawaii Office of Consumer Affairs. There would be investigations by both departments, hearings, etc. This is a pro consumer state unlike many on the Mainland. Businesses that forget about the concept of Aloha don't last long here.--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson