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AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
reply to mikedz4

Re: [Bill] Comcast billing issue on the Consumerist site

The titles are not softcore titles.

I've never watched them to verify that they aren't toned down, but would assumme they are not.

I'll try to get a screen cap tonight.
--
--Standard disclaimers apply.--
google this "(sqrt(cos(x))*cos(200*x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(9-x^2), -sqrt(9-x^2)"



mikedz4

join:2003-04-14
Weirton, WV

i've seen them before and they are. They don't show the guy doing his thing. They go to another scene.


yhp

join:2006-12-27
Philadelphia, PA
reply to Floppy

The account number stays with the address so she won't get a new one unless she moves.

And this is the customer's problem how, now?

(Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.")


Floppy

join:2002-07-03

said by yhp:

The account number stays with the address so she won't get a new one unless she moves.

And this is the customer's problem how, now?

(Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.")

Who said changing the account number would fix it? Bottom line the issue would still exist and wouldn't change a thing. New account number/new boxes w/same behavior/circumstances = disputed charges for adult movies with a different account number.

Here's her options:

A) she needs to convince Comcast to credit back the charges.
B) she needs to pay the bill or could be disconnected for non-payment or
C) win her case in court.
D) get disconnected by refusing to pay which will eventually be reported to a credit bureau.

yhp

join:2006-12-27
Philadelphia, PA

Who said changing the account number would fix it?

Doing it might provide important diagnostic information going forward - one could leave the old account number live as a honeypot, so to speak.

That is, if you're really interested in getting to the bottom of this. But with such wonderful tools at Comcast's disposal like blackening a customer's credit history, why bother with diagnostics and fixing your billing system?


Floppy

join:2002-07-03

Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?

It's apparently your hatred for Comcast has clouded your thought process.


yhp

join:2006-12-27
Philadelphia, PA

said by Floppy:

Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?

You're right, of course. I'm jumping to conclusions. It could be sucky security measures as well.

But yeah, any billing system where a customer's former box at a new address results in a ding for the old customer - something several people have admitted happens - then there's definitely a monkey wrench somewhere in that system and/or process that only rears its head under a combination of conditions.

Maybe if Comcast had some skin in the game - if they endured losses for their laziness instead of just turning disagreeing customers into credit risks - they'd, you know, get to the bottom of things.

Customer has already blocked PPV, so even she gets that you have to turn stuff off one by one to solve a problem like this.


adkinsjm

join:2004-10-13
Cuyahoga Falls, OH

When I worked for Dish Network, the story from customers was the same. "

"No one in my house ordered porn. My two college-aged boys would never order that!"
--
Former Comcast, DIRECTV, DISH, iProvo, and UTOPIA subscriber. Now with Blue Ridge Communications.


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit
reply to telcodad

As a comcast tech. I probably had the pleasure to investigate about ten complaints where they denied ordering Ppv or VOD. My ratio was ten for ten where at the end the customer admitted ordering it. Usually it was a kid but sometimes it was a husband or boyfriend. One time a wife actually found out her husband was gay during it. Funny shit and true. Its amazing how people can lie over the phone and when you sit there looking them in the eyes explaining technical reasons why its impossible they just fess up.
I believe the only way to get unauthorized vod purchases is by going to your neighbors window and ordering it on their box and going home and watching it clear qam on your tv. PPV alone is a new ball of wax as technically with older box software you coukd order that and it be billed at a later date.



candes

join:2001-06-24
Pittsburgh, PA
reply to telcodad

This is an older thread, but thought I would reply for future customers with the same problem. Check the boxes on your account. Bet you have an extra. The same thing happened to me. And we went on vacation and the charges still kept piling up. Then they had the nerve to accuse my very religious 80 year old in laws that were feeding my cats! They are ruthless!

Anyways we were being charged for 2 boxes. But were provisioned for three. The installer was a bit of a perv and was hitting on me. Perhaps me turning him down (Um I am married...) made him decide to give someone free porn on my account.
--
Cecilia



AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1

so, if you were not married you would consider it? I guess you could get free PPV.



candes

join:2001-06-24
Pittsburgh, PA

said by AVD:

so, if you were not married you would consider it? I guess you could get free PPV.

Now that was a rude answer. The fact that I was in my home with a wedding ring on and a child running around made it even more wrong. Thus why I mentioned it. Plus, I don't feel it was professional to be doing such in the first place.


Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

Or perhaps you took something he said the wrong way?



AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
reply to candes

Look what you sais and how you said it.