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dee01832

join:2012-04-02
Haverhill, MA
reply to medbuyer

Re: [Rant] Consumer Power

Asj they didnt tell me what i got they did say my dl speed was 4 something mps


medbuyer

join:2003-11-20
kudos:4
reply to dee01832

said by dee01832:

K, i always seem to have am issue with modem.. i have asked a number of times if they can send me a different one, they wpuld send a signal and say its fine... well i was all all night working, and was having issues i called 2 times between 2-6 am. Then my next call i was determined to have a real solution. The guy looks up my info told me to go to a web site had me plug ethernet direct to pc ran some test he put me on hold comes back and says you need a new modem. Explains that the service i have that modem will not pass through the speed correctly.

so it was a modem issue, a modem not being able to pass the speed is something new..maybe you indeed have a defective modem and they just pulled your leg...

what modem did you use before and what do you currently have? is the new modem working correctly?

said by dee01832:

Talked to many people there throughout the following day one woman figured out i pay 39.99 more a month for what ever enhanced package ii get and the modem couldnt deliver was told a supervisor would be in touch.

if you look at your bill or even log in online to Comcast's customer portal, I think you can see what package you have...

said by dee01832:

at this point the first free service was a joke, i await PA corporate office to call me again, cause there first 500 credit was laughed at.

credit for what? lost service?

said by dee01832:

I am not an engineer how the hell do i know what im getting or not getting. Left to trust what your told from the professionals.

you don't have to be an engineer to know what speed you are paying for. looking at the bill or online will determine it easily.

so all of this transpired over the course of 8 years or just recently?


dee01832

join:2012-04-02
Haverhill, MA

you asked why 8 years... says HD triple Plus


medbuyer

join:2003-11-20
kudos:4

1 edit

said by dee01832:

you asked why 8 years... says HD triple Plus

did you have the service issue during the span of 8 years or not? yes or no?

you know what, good luck on your case. do keep us updated....

i just can't seem to understand your logic of suing comcast for some service issue which turns out to be a modem problem, specially for some technically challenged people who think that if they don't get the service right anytime of the day, week or year will sue in the name of consumer protection when in fact there might be some variables affecting their service.

just like that starbucks case where the customer was warned that the drink was hot and expect it to be hot but sipped and got burnt a bit in the tongue but still sued.

crazy nuisance court cases...


baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI

AND

As a reminder, your speeds have probably changed in 8 years ago.

8 years ago was 4mb
about 5 years ago they upped it to 7mb
last year, with docsis 3, they moved it to 12-15mb

Any chance you have speed tests documented every month from the last 8 years?


dee01832

join:2012-04-02
Haverhill, MA
reply to medbuyer

thy rep said i shoud habe 30 dl over 100 doc calls about questioning modem the rep broke it down and i guess there is some extra speed i have always paid for and said 39.99 a monh more my bills are always about 300 im stupid never even open them just pay on line


medbuyer

join:2003-11-20
kudos:4

said by dee01832:

thy rep said i shoud habe 30 dl over 100 doc calls about questioning modem the rep broke it down and i guess there is some extra speed i have always paid for and said 39.99 a monh more my bills are always about 300 im stupid never even open them just pay on line

and for everybody's sake....can you put punctuate your sentence properly so everybody could understand...

dee01832

join:2012-04-02
Haverhill, MA
reply to medbuyer

I want the money i paid for a serivice i didnt get... from a modem they rented me for this service. KWIM


dee01832

join:2012-04-02
Haverhill, MA
reply to baineschile

No i do not, however if the modem i have wouldnt handle speeds that i have paid for ill be happy getting back what i deserve


medbuyer

join:2003-11-20
kudos:4
reply to dee01832

said by dee01832:

I want the money i paid for a serivice i didnt get... from a modem they rented me for this service. KWIM

good luck with proving that they owe you that money....

you still didn't answer if you had the issue 8 years ago or just recently...

if it's recently only....I guess you know my answer...


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15
reply to dee01832

The judge is going to ask for documentation of exactly what service you were paying for (which has changed since comcast didn't offer 30 mbps down 8 years ago) and what you were actually getting


dee01832

join:2012-04-02
Haverhill, MA

So, i produce my contracts from comcast that i what paid for. any what i got we be based on the modem that i rented at the time.


medbuyer

join:2003-11-20
kudos:4
reply to dee01832

said by dee01832:

No i do not, however if the modem i have wouldnt handle speeds that i have paid for ill be happy getting back what i deserve

the speed service was updated all through those years....you got left out because you didn't know about it or ignored it.....when this happened, newer modems came out as well to be able to handle the new service upgrades....

a lot has changed in 8 years....

and no, Comcast is not going to call you and say, Mr. Dee whoever, we want to offer you a new modem for free since we've upgraded the service to give you faster speeds. to them, if it is working, leave it alone. if you have problems, that's when they try to troubleshoot and or replace hardware like your modem.

dee01832

join:2012-04-02
Haverhill, MA

1 edit
reply to medbuyer

Well i wasnt WARNED i wasnt getting what i paid for and they provided a device that couldn't deliver.



Caddyroger
Premium
join:2001-06-11
To the west
reply to dee01832

The judge is going ask why did you want 8 years for. If you are lucky he may let you go back 1 or 2 years.
--
Caddy



Caddyroger
Premium
join:2001-06-11
To the west
Reviews:
·Comcast

1 edit
reply to dee01832

said by dee01832:

Well i wasnt WARNED i wasnt getting what i paid for and they provided a device that couldn't deliver.

Do have any document showing that you did not get what you paid for?
--
Caddy

medbuyer

join:2003-11-20
kudos:4

1 edit

1 recommendation

reply to dee01832

said by dee01832:

Well i wasnt WARNED i wasnt getting what i paid for and they provided a device that couldn't deliver.

hey hey...how do you expect a judge to believe you if you can't make up your case here...

like I said above, Comcast isn't going to warn you...they'll upgrade when they like it..

be grateful you got upgraded...some areas still doesn't have it.

said by baineschile:

We are not looking to argue. Do you think you are the only one that tried this in the past? We are all here to help, and sometimes that means advising against something you BELIEVE is right.

In this case, you happen to be wrong.

+ 1 I would heed baineschile See Profile advise...


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

3 edits
reply to dee01832

said by dee01832:

So, i produce my contracts from comcast that i what paid for. any what i got we be based on the modem that i rented at the time.

What make and model modem did you have previously? What do you have now? I can tell you what speeds they can handle.

ALL of them can handle more then 4 mbps, all but a microscopic handful EOL'd years ago can handle more then 8 mbps. Within the last 3 years, longer than Comcast offered the speed, modems have become available which can handle more than 30 mbps.

To say that your modem has kept you from getting the speeds you've been paying to receive for the last 8 years and Comcast hasn't fixed it in over 100 calls doesn't pass the smell test.

said by dee01832:

You buy a pound of cheese you pay for a pound of cheese, not what the clerk feels like calling a pound of cheese, know what I mean.

So far, using your cheese analogy, you're going to tell the judge you were paying Hickory Farms for their $39.95 cheese block and renting the cutting board for it. You have no idea what the size of the cheese block was supposed to be then or now, but some guy at Hickory Farms told you your cutting board isn't big enough for the size of the cheese block you are supposed to be getting. You're not an engineer so have no idea how to measure the cheese block you're actually getting. Meanwhile just about every cutting board Hickory Farms rents has been big enough to handle all the cheese blocks they sell up until 2 years ago and they've put out repeated notifications in their bills over the last 8 year informing their cheese customers they will be getting bigger cheese blocks in the near future, but you've admitted you don't really look at the bills, you just pay online. Now you want 8 years of your money back because your cheese doesn't measure up and the cutting board supposedly can't handle it.

Basically you don't know if you were supposed to get a pound of cheese and you really don't have proof you didn't other then some guy recently telling you that you weren't.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

dee01832

join:2012-04-02
Haverhill, MA
reply to medbuyer

comcast had no problem taking my money for the upgraded internet though... so im not saying there responsibly tell me of new equipment however they are responsible to tell me the equipment i rent will not be adequate i thank you all for your advise, but most must work for comcast and have awesome company spirit because none of you seem to understand anti-trust consumer protection, or unfair or deceptive practices. Good Day!

Expand your moderator at work

medbuyer

join:2003-11-20
kudos:4
reply to dee01832

Re: [Rant] Consumer Power

said by dee01832:

comcast had no problem taking my money for the upgraded internet though... so im not saying there responsibly tell me of new equipment however they are responsible to tell me the equipment i rent will not be adequate i thank you all for your advise, but most must work for comcast and have awesome company spirit because none of you seem to understand anti-trust consumer protection, or unfair or deceptive practices. Good Day!

said by DrDrew:

Meanwhile just about every cutting board Hickory Farms rents has been big enough to handle all the cheese blocks they sell up until 2 years ago and they've put out repeated notifications in their bills over the last 8 year informing their cheese customers they will be getting bigger cheese blocks in the near future, but you've admitted you don't really look at the bills, you just pay online. Now you want 8 years of your money back because your cheese doesn't measure up and the cutting board supposedly can't handle it.

Basically you don't know if you were supposed to get a pound of cheese and you really don't have proof you didn't other then some guy recently telling you that you weren't.

DrDrew See Profile sums it all up for you....in complete cheese analogy...

with everybody trying to convince you that your analogy is somehow skewed, I think you need to re-think this whole thing and try not to skip meds...

and no, I don't work for Comcast. My day job requires me to use my SOUND judgement all day everyday, 5 days week.

dee01832

join:2012-04-02
Haverhill, MA

If they rented you that board to cut that exact cheese and it was haf the weight your contract states (which they never give you the speed they advertise) thats one thing./ apparently noone is understanding.


BiggA

join:2005-11-23
EARTH
reply to gar187er

Re: Consumer Power

Actually, Comcast does extremely well, at least in my area. I have NEVER seen it slow down. That being said, they can't guarantee it, but if it slows down more than once in a blue moon, they are doing something wrong.


medbuyer

join:2003-11-20
kudos:4
reply to dee01832

Re: [Rant] Consumer Power

said by dee01832:

If they rented you that board to cut that exact cheese and it was haf the weight your contract states (which they never give you the speed they advertise) thats one thing./ apparently noone is understanding.

WE DO UNDERSTAND....it's you who needs to understand that when the cheese got upgraded, Comcast tried to inform everybody of the BIGGER cutting board but not everybody got it like you did or you ignored it since you just kept on paying online and not actually read the paper bill or online pdf bill...

their contract states the level or package of service but NOTHING about them WARNING you or FORCING to a newer modem or the hardware FOR the service, but they did NOTIFY you somehow and you MISSED it.


Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1
reply to dee01832

said by dee01832:

If they rented you that board to cut that exact cheese and it was haf the weight your contract states (which they never give you the speed they advertise) thats one thing./ apparently noone is understanding.

They DO give you the speeds you are supposed to get, up to XX
Expand your moderator at work

Extide

join:2000-06-11
84129
reply to dee01832

Re: [Rant] Consumer Power

said by dee01832:

K, i always seem to have am issue with modem.. i have asked a number of times if they can send me a different one, they wpuld send a signal and say its fine... well i was all all night working, and was having issues i called 2 times between 2-6 am. Then my next call i was determined to have a real solution. The guy looks up my info told me to go to a web site had me plug ethernet direct to pc ran some test he put me on hold comes back and says you need a new modem. Explains that the service i have that modem will not pass through the speed correctly. Talked to many people there throughout the following day one woman figured out i pay 39.99 more a month for what ever enhanced package ii get and the modem couldnt deliver was told a supervisor would be in touch mean time looked up some laws etc talked to a few attorneys not because im sue happy but because in the event they offer me something stupid i will be educated on my rights. at this point the first free service was a joke, i await PA corporate office to call me again, cause there first 500 credit was laughed at. AND in this cause its not a simple billing error covered under 180 days its under consumer protection, and what a companies responsibility is to provide me service. I am not an engineer how the hell do i know what im getting or not getting. Left to trust what your told from the professionals. So, started reseaching many other things and found many many cpa, anti trust deceptive practice MANY violations. Without naming names, companies etc talked to reps from cpa, from fcc and had a nice conversation with a paralegal with the us attorney... like i said i want my money. and these companies must be clear on what they sell... UP to dont cut it. you dont pay UP to if you get it Hope i typed this as it in my brain.. hearing it is much better but anyways

Sounds like they offered you a $500 credit. You should have taken it.

What everyone is saying is 8 years ago you had ~3-4Mbit service. Thats what you paid for, and what you got. Over time, this service level has been upgraded, and at some point it would be better to have also upgraded to a docsis 3.0 modem (HOWEVER, NOT NECESSARILY REQUIRED). So, essentially, you have been getting MORE than what you originally paid for.

Yeah, def should have taken the $500.

obckilroy

join:2011-11-16
reply to dee01832

said by dee01832:

Well i wasnt WARNED i wasnt getting what i paid for and they provided a device that couldn't deliver.

Maybe because you never opened your bills to see if there was any communication from Comcast?
said by dee01832:

bills are always about 300 im stupid never even open them just pay on line

Did you have a tech out to your house?


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
reply to Extide

said by Extide See Profile

Yeah, def should have taken the $500.

Wonder if that was a five dollar credit ?


jay608
Going Nucking Futs

join:2007-01-22
Chicago, IL
reply to dee01832

I don't work for comcast either, and heres my opinion, you goto court, and the $500/hr lawyers are gonna eat you alive. Pretend we are the comcast laywers and provide all the information.

Can you Describe the services that you signed up for?

Can you describe the type of equipment that was given to you at time of installation under the lease agreement?

How many calls did you make to customer service for the 8 years?
a. How many of those calls were for internet issues and what were the issues? (IE slow speeds, dropped connections)
b. How many of the calls were for Cable TV issues? (IE cable out, pixilation etc.)?

I hope you are getting the drift. I'm not a 500/hr lawyer, hell I'm not a lawyer at all. But what you are talking about.. all I can say is best of luck.