Talk > Rants, Raves, and Praise > [Rant] MSI 560 Ti RMA Approved Then Denied by Newegg

[Rant] MSI 560 Ti RMA Approved Then Denied by Newegg

Re: [Rant] MSI 560 Ti RMA Denied by Newegg

That is what I am hoping. My problem now is that Newegg made me waste time and money. They approved my RMA when I clearly stated the problem. They need to review RMA instead of auto approve and have someone spend money to return it. Now I have to wait for it to be returned, then submit an RMA with MSI and see if they will exchange it. If they are not willing to, they wont even sell you the part to fix it yourself.

reply to OHN
No luck. MSI said the same thing. That a physical damage is not covered by the warranty. So my $275 card is worthless now. Newegg nor MSI will help me.

I cannot blame them for thinking this way, I am sure there are lots of system builders and people that screw things up during installation, however that was not the case with me. You would think an exception would be in order. On the Newegg side, I have purchased about $10,000 in products and had to RMA once or twice before. They this alone should paint a picture. On the MSI side, they should recognize the problem is just the fan. A simple thing to fix. Spending $5 for a fan replacement to appease someone that spends $300-$500 on a video card is not too much to ask.

If you have the card back, why don't you just fix the fan, since your other avenues seem to not have panned out ....

[NG]Owner
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It is impossible to create an idiot-proof product. Humanity is simply too adept at churning out better idiots.

He'll void his 3-year warranty if he fixes it himself.

reply to NGOwner
Have not received it yet. Newegg still has it. I called MSI in advance to see if they would accept an RMA under warranty and they said no. I am not completely screwed though. They may repair it for $40 or so but the warranty is void at this point. Right now I am waiting on a call from Newegg supervisor. I doubt he will call.

reply to pnjunction
Either way my warranty is void. Physical damage to the card, in this case the fan, voids your warranty.

?? MSI told you that? I thought it was just newegg being stupid.

Yeah, they both said this. Newegg said they would not accept any damaged products. They told me to contact MSI. I contacted MSI even though I dont have the card back from Newegg yet and they told me the warranty is voided because of the damage. I told them it was not improper installation or modification. They said all they could do is do an out of warranty repair for the fan.

Wow lame. Couldn't they see that the shroud was hitting the fan? Why was the shroud hitting the fan anyways? I'm thinking very close design and then bent during shipping or something?

I once had a cooler fall right off my new XFX 6600GT when I took it out of the box. Turns out the packaging had no padding at all between the outside and the cooler thanks to a rigid plastic window that basically transferred force directly from the outside of the package to the cooler. Anyways the retail shop wouldn't do an instant exchange due to the damage, but they did send it to XFX who sent a new card (although it had a crappier reference cooler not the fancy copper one I wanted, I got over it).

Yeah you are correct. The fan is super close to the shroud by design. Check out the pic. When I saw the card was overheating, I checked the fins and they were very soft. My guess it was from the heat of the card. The fan would spin a little and the same fin would hit the shroud. There are no cables or anything in the way that would cause this to happen. The card rests against my case panel.

reply to OHN

Re: [Rant] MSI 560 Ti RMA Approved Then Denied by Newegg

reply to OHN
Newegg comes through for me once again. Just spoke with a supervisor that was very very helpful. They will be issuing me a store credit (not a problem since I purchase everything through newegg). They said they would be contacting MSI to see if they can get them to accept the card back as defective. If not, it it may be a loss to them. I hope it works out for them as well.

reply to OHN
That's why I stick with EVGA or all these years.

I had issues with them in the past as well. However, they do appear to have better service. I just purchased a 680 and cannot wait to use it. Love they have the "Step Up" program.

reply to OHN
Speak the only language they understand.

* * * chargeback * * *

reply to OHN
Worked out. I already received the store credit with Newegg. I just need to see what card to spend it on. Newegg was great. I hope they can work things out with MSI on their end as well.

With those type fans the thin profile multi fin design.They are fragile as hell anyway so any design defect will make the outcome worse.

By the way I like Sapphire and MSI cards myself but sometimes with RMAs the less info they have the better you as a customer are.

reply to OHN
Have you considered an after market fan for that particular card?