| reply to yhp
Re: [Bill] Comcast billing issue on the Consumerist site said by yhp:The account number stays with the address so she won't get a new one unless she moves.
And this is the customer's problem how, now? (Just more of that first class service you can expect from Kabletown. "But we cannnn't give you a new account number. It's too harrrrd.") Who said changing the account number would fix it? Bottom line the issue would still exist and wouldn't change a thing. New account number/new boxes w/same behavior/circumstances = disputed charges for adult movies with a different account number.
Here's her options:
A) she needs to convince Comcast to credit back the charges.
B) she needs to pay the bill or could be disconnected for non-payment or
C) win her case in court.
D) get disconnected by refusing to pay which will eventually be reported to a credit bureau. |
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yhp
join:2006-12-27
Philadelphia, PA | Who said changing the account number would fix it?
That is, if you're really interested in getting to the bottom of this. But with such wonderful tools at Comcast's disposal like blackening a customer's credit history, why bother with diagnostics and fixing your billing system? |
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| Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?
It's apparently your hatred for Comcast has clouded your thought process. |
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yhp
join:2006-12-27
Philadelphia, PA | said by Floppy:Let me get this straight...adult movies ordered, multiple box swaps, parental control/pin codes are setup, credits of over $800 dollars given, yet movies are still being ordered constitutes a problem with the billing system?
You're right, of course. I'm jumping to conclusions. It could be sucky security measures as well.
But yeah, any billing system where a customer's former box at a new address results in a ding for the old customer - something several people have admitted happens - then there's definitely a monkey wrench somewhere in that system and/or process that only rears its head under a combination of conditions.
Maybe if Comcast had some skin in the game - if they endured losses for their laziness instead of just turning disagreeing customers into credit risks - they'd, you know, get to the bottom of things.
Customer has already blocked PPV, so even she gets that you have to turn stuff off one by one to solve a problem like this. |
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| When I worked for Dish Network, the story from customers was the same. "
"No one in my house ordered porn. My two college-aged boys would never order that!"
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Former Comcast, DIRECTV, DISH, iProvo, and UTOPIA subscriber. Now with Blue Ridge Communications. |
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