said by Kearnstd:
I kinda feel bad for that tech. Not because he lost a sale but because odds are he is required to try and sell. which to me seems outside the scope of the repair guy.
if my dryer breaks down it gets fixed but the guy does not go "I see you do not have a Maytag washer, I could set you up with a good price on one."
I know it's not his fault. He is only doing what Verizon tells him to do. I guess Verizon figures that the tech has more contact with the customers, why not use them as sales people as well.