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Hesher
Premium
join:2002-09-26
Sycamore, IL
reply to lumpy9138

Re: Anyone else having problems with Sprint?

I'm in Sycamore. Tons of problems. this is my business line. I can't even complete a call in my office now.

Sprint basically says.....too bad. This is the worst customer service that I've ever had. Not only will they not give me a credit, they won't waive an early termination fee.

Up until now, I've been about 80% satisfied with Spring (other than paying $10 a month for 4g that I've never been able to use....they said my area would have it in late 2010....early 2011....still nothing). Of course if I travel 10 miles from my house, I don't get service, but that's in the middle of the country, so I just deal with that.

I've been on the phone with them for 40 minutes. The last thing they did was transfer me to whoever is supposed to give me a credit and an airwave........of course they transferred me, but nobody there knows what I'm talking about.

WOW!

Hesher
Premium
join:2002-09-26
Sycamore, IL
HA. Now they said they'll agree to early termination without a fee (my contract is up in 3 months) and they said if they do that I need to send back both of my EVO's that I paid for. I'm so over Sprint!

Hesher
Premium
join:2002-09-26
Sycamore, IL
And update. Emailed CEO and chief of service. Recieved a call tonight and an email as well.....pretty shocked there was any response at all.

whymeintrouble
Premium
join:2001-06-20
Naperville, IL
said by Hesher:

And update. Emailed CEO and chief of service. Recieved a call tonight and an email as well.....pretty shocked there was any response at all.



can you elaborate on this more, what was said?

Hesher
Premium
join:2002-09-26
Sycamore, IL
said by whymeintrouble:

said by Hesher:

And update. Emailed CEO and chief of service. Recieved a call tonight and an email as well.....pretty shocked there was any response at all.



can you elaborate on this more, what was said?

said by whymeintrouble:

said by Hesher:

And update. Emailed CEO and chief of service. Recieved a call tonight and an email as well.....pretty shocked there was any response at all.



can you elaborate on this more, what was said?

Basically, I received a call from a customer care director. Very apologetic, very nice. He agreed to give me a credit and send me an air wave free of charge. He said that while in my area the scheduled completion is the end of June (I'm in DeKalb County) but they expect it to be finished in a month. If in a month I'm still getting the same service that I can contact him directly. If in the meantime I decide that I can't handle the service anymore that I can call him and get cancelled out at no charge......please note that customer service said $50 per line etf (contract up in July) and if they waive the ETF I would have to send back all of my handsets (that I paid for???!!!????). We have 2 evos and another junk cell phone.

It's gotten so bad that I'm going to go buy a track phone.

Yesterday I dropped 15 calls....I was mostly in Elgin to St. Charles Randall Rd corridor and then west on 38 towards DeKalb.

Today, I've only been in Sycamore DeKalb. I have now received 6 voice mails where my phone never even rang.....God only knows how many calls I've missed without someone leaving a message.