Take a look at this "offer" from Fairpoint's residential web page (»www.fairpoint.com/residential
)... The first offer is to get 30/15 Fairpoint FAST for $39.99 per month.
Notice the * next to the price. This tells us a little more at the bottom of the ad:*Requires 2 yr. term commitment. Early termination fee and other terms and conditions apply. Speed and uninterrupted service not guaranteed. Not all services available in all areas. Price does not reflect taxes, fees or surcharges. Call for details.
I have been on a 5/2 FAST package since Verizon FiOS came to town (2005, I think). At the time, Verizon offered it for $34.95. I saw this "30/15" offer for $39.99 and decided that since they have added an additional backhaul provider, it was worth paying an extra $5 for the faster speed...
Yeah, I know they are still not blazing on the speed, but it does appear to be a little better. (even though I noticed lately that instead of going 'slow', the Internet just 'stops' completely now... only to recover a minute or two later.)
So, I took the offer. I called and upgraded. The first warning I got was then the rep says "oh, if you see an installation fee, just call in and we will waive that." I am aware of some big billing issues haunting Fairpoint and am thinking that since this is a "one time charge", it should be ok to take the risk.
I am starting to wish I stayed on the 5/2 plan for $34.95/mo.
My speed increase took effect this past Monday. I have not been able to get a 30/15 speed though... but, it is faster than 5/2.
Today, I received a letter from Fairpoint. (click here
to read it.)
It has additional information on the back.. the part I was disappointed to see was the "overview of my new FairPoint services"... notice the pricing! notice the installation charge!
I know they suggest I look at my next monthly statement to see the actual charges.. I decided to call anyhow, just to check if they have the installation charge on my account.
The rep tells me "oh, you can throw away that letter. I have no idea where that came from."
I ask her to confirm my monthly price for 30/15 FAST. She tells me it will be $44.99 because I do not have phone service. I push on that and she says that the price is $39.99 for people with Fairpoint phone service only.Now, where in that ad above does it say that?!?!?
I point this out to her (that the website does not state that). She says "we do not go by pricing on the website."
I begin to retreat and ask about dropping the 30/15 to go back to my old plan. She kindly reminds me that I was grandfathered on that old plan. For me to go back to it now, it would be higher than the $44.99 price! (I have no idea how she came up with that price. Adding $5 to the cheapest FAST plan appears cheaper than this $44.99..)
So, what a screwjob! They will not honor their own ad! I wanted to post it here so others can consider this a warning. FairPoint's website is not considered accurate.
I know the PUC does not regulate FairPoint's Internet offerings. What recourse do I have?