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RickStep
Premium
join:2002-11-25
Hamilton, ON
kudos:1

News - Raising prices on contracts may be illegal

An article from CBC Marketplace.

»www.cbc.ca/news/canada/story/201···ace.html

Rick



tmpchaos
Requiescat in pace
Co-Lead Mod
join:2000-04-28
Hoboken, NJ
Reviews:
·Optimum Online

Bell and Telus also recently raised their rates by between $1 and $5 per month, but both firms told Marketplace they don't charge a cancellation fee to customers who choose to leave as a result.


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***ATMFAQ***DIFAQ***Kitchen Sink***

RickStep
Premium
join:2002-11-25
Hamilton, ON
kudos:1

3 edits

said by tmpchaos:

Bell and Telus also recently raised their rates by between $1 and $5 per month, but both firms told Marketplace they don't charge a cancellation fee to customers who choose to leave as a result.

To clarify; this is a direct quote from the CBC article:
Bell and Telus also recently raised their rates by between $1 and $5 per month, but both firms told Marketplace they don't charge a cancellation fee to customers who choose to leave as a result.

The issue here is that CBC Marketplace has made a definitive statement on behalf of BELL & Telus, that if you want to leave, even if there is a contract in place, there are no cancellation fees.

If my memory is correct, a number of posters have tried to leave Bell and were told the same as Rogers tells its customers.

The way I read the CBC Marketplace article is as soon as Bell notifies any customer of a price increase, while there is a contract in place; the contract is broken and no longer exists; if you choose to leave.

The problem is that Bell (and Telus) don't explain this anywhere that I have read. In Quebec its the law.

Just so this post doesn't get misread!

The article is about raising monthly rates on contracts. If you cancel an old service that has been renewed, you may be able to walk away and just pay for the monthly fees owed to Bell.

If you just got a new service or huge discounts, Bell may add charges for installation that were waived, equipment rental and back bill discounts that were given until the account closed.

This post is for information only, and may not be as good as it looks on the surface. It, however, could allow some Bell customers options when talking with the BELL CSR.

Rick


Chuck sTruck

@teksavvy.com
reply to RickStep

Ted really taught his sons well but as we all know it's 100 percent illegal.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
reply to RickStep

Let's see, let's raise the price, thereby implicitly making the contract void, so they can then do what the hell they want! What's not illegal, unethical or immoral about that!



SHY
0x27
Premium
join:2010-06-21
Cote Saint-Luc, QC
reply to RickStep

Don't forget that you also have to make the distinction between the two types of variables on any contract: Do you have a guaranteed RATE, or do you have a guaranteed DISCOUNT.