US Cable Support > Comcast HSI > [Bill] Random "non-recurring charges" of $255.36 on my

[Bill] Random "non-recurring charges" of $255.36 on my

Re: [Bill] Random "non-recurring charges" of $255.36 o

No, there is no itemization detail, just a single line item charge for $255.36 under "Non-recurring charges" with no description. Comcast customer service is stumped, as well.
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Hmmmm... That worked last time...

Yes, it's bogus. It's probably just a clerical error (e.g. maybe someone entered the normal triple play plan price in the wrong field) but I can't get anyone at Comcast customer service to remove it because they don't know what it is for.
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Hmmmm... That worked last time...

reply to ZsExperiment
I don't think anyone here can give you an answer as to what the charges are all about, but if it were me, I'd drop into my closest Comcast office and explain - in a respectful but absolute manner - if they can't tell you what it's for, those charges WILL be removed from the account before you leave the office. (It's hard to "expect"/demand an action over the phone)

reply to ZsExperiment
How long have you lived where you live. Non recurring charges that high are usually install fees, equipment charges, or balance transfers from another address. If you didnt move lately what was the circumstances of your upgrade. 240 before and after the upgrade doesnt sound correct since 240 should have pretty well got you everything before and after the upgrade.

reply to ZsExperiment
Sounds like a charge for a non-returned cable box.. How many cable boxes do you have? Check them all to see if they are working.. It's possible that a box was taken off your account and was flagged as a non-return..

I only say this due to my recent experience having HBO added to my account. I have two addressable boxes, one HD and one standard. About 10 minutes after I got off the phone my HD box shut off, said every channel was unauthorized. A phone call into Comcast showed that whoever updated my account only added the HBO to one box and somehow removed the other box.

That experience has me somewhat leery, yesterday I finally broke down and went with one of their triple-play packages. We'll see how it goes this coming week once the new modem arrives. While I do not anticipate any issues installing, being as I have installed hundreds of these in the past, I am somewhat leery of my account getting screwed up again.

reply to somms
On the main page itself...not the PDF...

Current Bill (4/8 - 5/7)
Recurring charges (Services) $29.99
Non-recurring charges (e.g. One-time fees, PPV, Usage) $0.00
Taxes, surcharges, fees

reply to beerbum
We've lived here for 8 years. All bills always paid in full. We have 3 HD boxes, 2 of them DVRs and all of those remained the same. The only equipment that changed was they sent me a new Arris TG862 modem which I installed myself, and I returned the SB5120 I had before (have a receipt for the return). All boxes have always been active and working.

Before we changed our plan the monthly bill for TV service alone was:
$120 for digital premier
$9 tech fee
$16 for 2 dual tuner DVRs
$8 for an additional HD outlet
$16 for another 2 additional digital outlets (includes little adapter box and remote - these replaced the analog outlets when analog service was discontinued)

So... about $170 for TV alone, 3 HDs plus another 2 digital outlets (total of 5 TVs in the house). HSI was an additional $54 for service and modem rental.

There is no reason for the additional $255.36 "non-recurring charge."
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Hmmmm... That worked last time...

Okay... a more recent monthly bill for service for our 5 TVs (2 HD DVRs, 1 HD box, and 2 of the little digital adapter boxes that are for formerly analog outlets).

I don't have any SD boxes. I only have the two DVRs, one HD box and 2 of those little digital adapters. You know, the ones that don't even get all of the digital channels. They're only about 3" x 5". They're really small.
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Hmmmm... That worked last time...

I only have the 2 DTAs Comcast sent out for free. I don't have SD boxes on the outlets that were formerly analog. The only boxes I have are the 2 DVRs and the one HD box. I have no SD boxes at all.
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Hmmmm... That worked last time...

reply to ZsExperiment
Actually, Comcast use to charge for each analog outlet too, but that was extremely hard to track since techs/customers used splitters. But I remember back in the day that I was charged a $2-3/mo. for each "outlet", until we called and told them we only had 1 TV and they removed the outlet fee.
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reply to ZsExperiment
Also, back in the day when I used to work for CC, we could put the customer's FIRST DVR on the primary outlet, saving them the $8.95/mo.

I think they can still do that. Since the first outlet fee is included with the package (as is a standard box), customers who upgraded to the DVR on the primary outlet would just pay the DVR Service. And then for a second DVR, they would pay $8 for DVR + $8.95 outlet fee.
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CheckSite.us | YourIP.us | Reverseip.us

reply to ZsExperiment
Read your bill again. Your not getting charged for the dtas. You are being charged twice for the dvr service which is for the dvr service, not the box. Your being charged for three boxes. You have the three boxes plus the two free dtas which you also have but are NOT being charged for. The two dvrs plus the hd box equals three boxes. That is what shows on your bill. the dvr service has nothing to do with the rental of dvr boxes.

If so, that still doesn't explain the random $255.36 non-recurring charge. And why isn't an outlet and box included in such a high level plan?
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Hmmmm... That worked last time...

reply to ZsExperiment