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rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit
reply to ZsExperiment

Re: [Bill] Random "non-recurring charges" of $255.36 o

No it doesnt explain the non recurring charges. Im thinking when you called for a explanation your call went to a third party call center with less info available. In other words call again. Ive been out of the loop but if memory serves me correct a digital box is included with your plan. Just not a hd one. yea its a high level of a plan but its also a high level of service. maybe some levels of support are closed for the holiday weekend. You might want to try this week when things get back to normal. Comcast is usually very good at explaining what the charges are for.



SpottedCat

join:2004-06-27
Miami, FL
reply to ZsExperiment

What the heck? Who's running this company?

If a charge shows up on the bill, and the company cannot figure out what it was for, how insane can they be that they don't simply remove the charge?

$255.36 is a tiny drop in the bucket to a huge corporation like Comcast. The correct procedure is to remove the charge and apologize to the customer. What are they thinking?

This is what drives people to hate companies like Comcast. They refuse to employ common sense and provide good customer service. It should be impossible for a billing system to generate a charge without a code explaining what it's for.


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

The person on the phone couldnt tell her what it was for. Could be a lot of reasons for that. Computer issues, department closed, many a reasons. Thats why you get transferred to someone that can tell you. Of course if people are off for the holiday or just off hours that cant happen. I dont really know of any company thats just going to remove 200.00 plus dollars because someone isnt in.



ZsExperiment
Zse
Premium
join:2004-04-01
OBX 12 North

This has been going on for a couple of months. Previously, it was only on the online account page under unbilled activity. The customer service rep I asked about it a few weeks ago said it was just a clerical entry mistake and it would never actually show up on my bill. But this month it moved out of unbilled activity and it's listed as a non-recurring charge, making my bill total to over $510.

I've always been billed around $240 each month and have always paid the bill in full. No one I've spoken to at Comcast either before or now has any idea what the $255.36 is for. Yes, Comcast has totally messed up my bill and no one at Comcast either then or now has any idea what's going on.
--
Hmmmm... That worked last time...



SpottedCat

join:2004-06-27
Miami, FL

Precisely. At this point any sane company would just remove the charge. There's a word for charging customers without a valid reason, and that is fraud.

ZsExperiment, I suggest mentioning words like "Public Utilities Commission" in your conversations with customer service. If this does not help, report them. The PUC typically does not look kindly on fraud.

Edit: You might mention this in the Comcast Direct forum, too. The folks there seem to have lines to people far higher in the company than you can get to through normal support. It's worth a try!



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast
reply to ZsExperiment

call during "Business Hours" (M-F, 9-5) to reach someone from billing (ie CSR say "I'll remove the charge" but above a certain dollar amount, or in the case of an unknown, they really just mark it to be 'franked'/approved/researched by a qualified, authorized person.
Errors happen, work it through the system, POLITELY, and you MIGHT get a paid apology beyond the removal of charges.



Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
reply to ZsExperiment

I hope you do call as suggested by spotted cat.

And call the corporate office NOT the 800 #

This number, 1 215 665-1700, should get the ball rolling for you.
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.



nightdesigns
Gone missing, back soon
Premium
join:2002-05-31
AZ
Reviews:
·CenturyLink
reply to ZsExperiment

On your bill there should be info for the city in which you live in as they are the franchising authority. Call them (number is most likely on the bill) and the city will most likely have someone who handles issues with the cable company. My experience (on the city end) that issues are resolved very quickly.
--
This Space for Rent...



Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com
reply to ZsExperiment

I don't mean to sound like a doubting asshat, but it certainly would be nice to see proof of this on an online billing statement. I have never seen anything like this before, and it would be nice to see what it looks like on the bill.
--
My domain - Nightfall.net


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 recommendation

Agree with that, but I do believe the fellow.

---------------------------------

This is why an old lady a few years back had to go down to the local Comcast office and attacked them with a hammer.

I bet that all the people the OP talked to are of the younger generation---

Afraid to do anything other than what the computer tells them, afraid to admit that there could be a mistake, afraid to acknowledge any reality in the universe other than what they see on their monitor....

....Afraid to override the computer, or to at least try to get hold of a supervisor with the power to do so.

Afraid to be human, afraid to have any balls.



KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

said by PX Eliezer7:

....Afraid to override the computer, or to at least try to get hold of a supervisor with the power to do so.

Afraid to be human, afraid to have any balls.

The rules forbid it... and what they are afraid of is losing their job.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini


ZsExperiment
Zse
Premium
join:2004-04-01
OBX 12 North
reply to Nightfall

said by Nightfall:

I don't mean to sound like a doubting asshat, but it certainly would be nice to see proof of this on an online billing statement. I have never seen anything like this before, and it would be nice to see what it looks like on the bill.

Here you go. I've removed my name and account number...



--
Hmmmm... That worked last time...


somms

join:2003-07-28
Salt Lake City, UT

said by ZsExperiment:

said by Nightfall:

I don't mean to sound like a doubting asshat, but it certainly would be nice to see proof of this on an online billing statement. I have never seen anything like this before, and it would be nice to see what it looks like on the bill.

Here you go. I've removed my name and account number...

[att=1]

»consumerist.com/2012/04/either-c···orn.html


NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 recommendation

said by somms:

said by ZsExperiment:

said by Nightfall:

I don't mean to sound like a doubting asshat, but it certainly would be nice to see proof of this on an online billing statement. I have never seen anything like this before, and it would be nice to see what it looks like on the bill.

Here you go. I've removed my name and account number...

[image]

»consumerist.com/2012/04/either-c···orn.html

"Either I'm here or I'm at the doctor's office," said the woman, who lives alone, "unless it's my cat who has an addiction to porn after I'm asleep at night."



--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


jaynick
lit up
Premium
join:2001-02-06
Sterling Heights, MI
kudos:2
Reviews:
·Comcast
reply to ZsExperiment

What you might want to consider is downloading the actual bill in pdf format and see what that says. That happened to me back in November. The bill summary had me listed at $395 but the actual bill was $180 and change due to many changes made when I tried out the triple play then changed back to my original plan. I called in and they insisted I owed only $180 and that's what I was charged. The non-recurring charge dropped off the bill summary the next month. In other words the account and bill tab at customer central isn't always on the same page as the actual bill.

Expand your moderator at work

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit
reply to ZsExperiment

Re: [Bill] Random "non-recurring charges" of $255.36 o

How old are your children? Looks like its going to be Pay per view. Comcast is usually pretty good of removing it once if its because of children. Than you have the people that have it removed so easy they try to do it again. But PPv is something any CSR can see, so only comcast can tell you. Call regular hours and try that route.



ZsExperiment
Zse
Premium
join:2004-04-01
OBX 12 North

Both kids are in college out of state. There have been no PPV charges. That has been confirmed by the Comcast CSRs I spoke with at various times about this charge. None of them could determine what the charge was for. This is just a single line item charge with no explanation that was in unbilled activity for 2 months and is now listed as a non-recurring charge, increasing this month's bill to over $510.
--
Hmmmm... That worked last time...



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to ZsExperiment

I know if I look at my physical paper Comcast bill, it is a few pages long. What you showed us was the summary section. If you look at your bill, it should show the breakdown of each of those "summaries" to show you exactly where that cost is coming from.

For example, the summary sections lists "Taxes, surcharges, fees" as $11.15. Somewhere on your bill it should list exactly how that is figured. I don't have my bill in front of me, but it would look something like this.

State Taxes: $5.12
Local Taxes: $0.54
Surcharge: $5.00
Federal Tax: $0.49
Total Taxes, Surcharges and Fees: $11.15

So, there would also be a section that breaks down your Recurring Charges. It is probably your different Cable TV package level, maybe Hi Speed Internet cost, a DVR, Cable box rental, Modem Rental, etc, etc, etc. All those items would then total $243.90. That should be listed somewhere on your bill.

Finally, there should also be a section on your bill that would also break down the Non-recurring charges.

Now, if you don't get a paper bill anymore, then I'm not sure. Maybe what people say about looking at the PDF file online would be the same thing. I know I still get the paper bill, and as I said, its at least 3 or 4 pages in length, and has everything detailed on what exactly each item of the summary section is.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail



Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com
reply to ZsExperiment

said by ZsExperiment:

said by Nightfall:

I don't mean to sound like a doubting asshat, but it certainly would be nice to see proof of this on an online billing statement. I have never seen anything like this before, and it would be nice to see what it looks like on the bill.

Here you go. I've removed my name and account number...

[att=1]

Thanks for sharing that!

You are right, this is a load of crap. I would be on the phone with Comcast to let them know about this. I have never seen anything like this before, and I wouldn't put up with it.
--
My domain - Nightfall.net

AndyDufresne
Premium
join:2010-10-30
Chanhassen, MN
reply to ZsExperiment

Can you post a copy of that charge on the actual pdf. ? Did you by any chance get a letter from Wells Fargo about a billing mix up by them that caused issues for Comcast customers?

»articles.sun-sentinel.com/2012-0···-billing



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to somms

If anyone is interested in this news item, there is currently another thread in the Comcast Cable TV forum discussing it: »[Bill] Comcast billing issue on the Consumerist site

I don't think the OP's problem may be like that case, but like plencnerb said, I'd like to see what's listed about that summary page item in the detail section of the bill.


Fronkman
An Apple a day keeps the doctor away
Premium
join:2003-06-23
Saint Louis, MO

1 edit

1 recommendation

reply to ZsExperiment

not sure about the non-recurring charge, but seeing these bills is shocking to me. i can't even fathom paying upwards of $100/month for television, regardless of how many channels, DVRs or HD options it includes. reaffirms to me that using a quality HD antenna and hulu is the right choice for me. i have better things to do with the $1500-$2000 per year than spend it on "tech fees" and "cable box rentals."

those prices are borderline criminal, especially considering the garbage that passes for television these days.
--
Everyone should own a Mac! Go Bucks!



pende_tim
Premium
join:2004-01-04
Andover, NJ
kudos:1

+1


mmuyskens

join:2010-08-15
Sacramento, CA
reply to ZsExperiment

Sounds like something similar to what is going on with me, except I cancelled Comcast as soon as I saw it.

Hit with a huge charge, followed by random credits. Check out this screenshot;

»i39.tinypic.com/2i91lcm.png

I've never once ASKED or WAS TOLD that a credit was being applied. This was all automatic by the jacked up billing system used by Comcast.



ZsExperiment
Zse
Premium
join:2004-04-01
OBX 12 North

said by mmuyskens:

Sounds like something similar to what is going on with me, except I cancelled Comcast as soon as I saw it.

Hit with a huge charge, followed by random credits. Check out this screenshot;

»i39.tinypic.com/2i91lcm.png

I've never once ASKED or WAS TOLD that a credit was being applied. This was all automatic by the jacked up billing system used by Comcast.

Oh yeah, I've got that going on too - a HUGE single extra charge and then a LOT of much smaller off-setting credits, but it was the rate adjustment on a prior bill for when my plan changed in February. This latest extra $255.36 non-recurring charge has nothing off-setting it and there is NO explanation whatsoever of what it is for. It's NOT for PPV. Comcast has already confirmed that. They have NO CLUE what it is for. I called the corporate office. They're looking into it now. Supposed to call me back. We'll see.
--
Hmmmm... That worked last time...


ZsExperiment
Zse
Premium
join:2004-04-01
OBX 12 North
reply to mmuyskens

This is what mine looked like when my plan was adjusted on that month's bill. You can see that my full payment of my typical monthly bill amount was received on March 16th.




How f**ked up is that list of credits? No wonder no one, Comcast employees included, can make any sense out of the completely unidentified "non-recurring charge" on my bill.
--
Hmmmm... That worked last time...

neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast
reply to Rob

I remember back in the adephia days they charged for outlets not in use! a new house that was wired for everyroom with coax cost us about $35 a month for outlets not in use.. they use to claim it was per jack until they stopped that in thelate 90's....


NightOwl2

join:2012-03-19
reply to ZsExperiment

Non-recurring charges can also include Directory Assistance, 900 calls or International Calls. And having set up Comcast accounts, there could be a mix up with the returned modem, modem rental fees, duplicate install charges, and so on. I suggest going to a local office if all possible, as airwavz suggested. Calling a local number does not guarantee you will get the local office.

Even if the charges are incorrect, credit in that amount is not as simple as just removing it due to operator ID restrictions and system requirements.


25139889

join:2011-10-25
Toledo, OH

Maybe this could be for that modem that was returned and yet they turn around and billed for it anyway.