No it doesnt explain the non recurring charges. Im thinking when you called for a explanation your call went to a third party call center with less info available. In other words call again. Ive been out of the loop but if memory serves me correct a digital box is included with your plan. Just not a hd one. yea its a high level of a plan but its also a high level of service. maybe some levels of support are closed for the holiday weekend. You might want to try this week when things get back to normal. Comcast is usually very good at explaining what the charges are for.