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boo

@rogers.com

[Express] Any free way to get 70GB BW Allowance on SB5100?

I just found out today that the express package is advertised with a 70GB BW allowance and 18mbps speed. I don't care for the speed but is there any way to get the 70GB (currently only getting 60GB because I have a SB5100) allowance without having to pay an extra 1.50 for their wireless gateway? I don't think they should be allowed to advertise the express with 70gb allowance when you have no choice but to pay more for the wireless modem. They should advertise it as a different package, like express+. Even the fine print doesn't specifically say you have to get so and so modem to get the 70GB. And others have already said any modem can handle 70gb, it's not tied to any technology, I've been with them for over a decade when it was unlimited BW. Are they lying to me when they tell me that my only option is to pay $1.50 extra for the wireless gateway? Why can't they offer a standard wired modem for the same price I'm paying for my SB5100? Does anyone know if they will eventually provide that option?

How is the wireless gateway? I heard it was junk. $150 for that... crazy.


yyzlhr

@rogers.com
There is no way to get the 70 gb without upgrading the modem. The reason being that Rogers created a new product code in the system that gives you 18mbps and 70gb of usage and requires a D3 gateway. That product code will not work if you have a D2 modem. I highly doubt they will offer a standalone modem, although people on these forums hate the gateways that Rogers offers, the fact is that the majority of customers love the simplicity of one device and the fact that Rogers can remotely configure the device for them.

The quality of the wireless gateway is fairly subjective. I live in an 1800 sq. ft. home and the Cisco router I rent from Rogers gives me reception everywhere in the home. Also the only wireless device I have hooked up are my tablet, a couple of smartphones, my TV, and occasionally my laptop. With these devices everything works range and speed wise. Your mileage will vary depending on the size of your home, construction materials and the type of devices you have hooked up.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
reply to boo
Complaint submitted to the CRTC today. Rogers unfair and arbitrary business practices need to come to a grinding halt. We pay for the Express tier and we expect currently advertised speeds and caps on our more than capable D2 modems.

Hooter

join:2009-08-17
Scarborough, ON
reply to yyzlhr
said by yyzlhr :

With these devices everything works range and speed wise. Your mileage will vary depending on the size of your home, construction materials and the type of devices you have hooked up.

Glad you are having success with yours. My son lives in a one bedroom apartment. The modem needs to be constantly reset and wireless devices are always dropping the connection - laptop and cell phone. He is on his third modem and Rogers techs have been to his apartment twice. Rogers devices are crap - pure and simple. Just look at all the problems people are having with their PVRs and it does not matter which one - 8642 or 8300 - more garbage from Rogers!


boo

@rogers.com
reply to boo
Thank you for the replies so far. How do you file a complaint with the CRTC? Can I have a copy of your complaint? I would like to send them one too.

When I spoke with the CSR I kept complaining how I am being charged an extra $2 for these enhancements and not being able to experience any of it and the guy said no, you are not being charged extra for the enhancements. It is just a readjustments of their service fees. But the letter they sent me says in their own words that they had to increase the fees because the cost of providing me with the services has gone up, in part because of the many enhancements they have launched. If they created a new tier and called it Express+ and left my fee the same I have no problem with that, but to charge more, admit it's due to the enhancements and yet won't provide me with a single enhancement unless I pay another $1.50 on top of the extra $2 just infuriates me. They really should have or should only be allowed to have done this by providing the customer with the option of paying an extra $3.50 for those who want to upgrade their current speed and BW allowance. Forcing everyone on express to pay extra an extra $2, even the people who don't want to upgrade to the wireless gateway, that's just BS.

I'd love to switch to TS or some other ISP on cable but my cable line has been perpetually broken/weak signal and Roger's won't fix it properly. I'm not going to pay $99 each time I have a problem. Every year when it get's really cold outside the cable modem loses signal, at least twice a year.

About the new product code, well that's what he was sort of telling me. He kept saying it's a new package, that it's a bundle, you have to have the new speed to get the new allowance. If it's a new package then call it a new package, it's that simple. Why make it confusing. I'm on Express yet I'm stuck at 12mbps and 60gb.

And about the new modem, I'm not sure what people mean, but I read that if I get their new modem/gateway, rogers will be able to see/monitor any device attached to my lan. Is this true? What if there is a smoothwall right after the gateway, that will block whatever rogers can do/see/monitor right?


yyzlhr

@rogers.com
This is nothing new. Rogers has several iterations of the Express and Extreme tiers that all have different speed, caps and hardware requirements. Your current express tier is considered grandfathered and if you want the extra usage you need to take it in conjunction with the 18mbps. To get the 18mbps they're requiring customers to have a D3 modem which I think is fair considering the D3 provides much better performance during congested periods compared to the D2. You can write to the CRTC. I'm no legal expert, so I have no idea what the CRTC can and cannot do in this regard. But considering that this is a practice that Rogers has been engaging in for years and the CRTC has said nothing, I doubt they'll do anything in this situation.

coolio10

join:2011-10-28
reply to boo
You are actually only 10mbps down unless you have a D3 modem. I upgraded to the Cisco one last week since i needed that extra 10GB anyway. The wireless portion is definitely garbage, it keeps dropping devices, so i just had to use my own netgear which is 1 million times better.

Yea, rogers needs to fire whoever picks their equipment, he must be taking bribes to keep picking the Cisco garbage, when companies like Arris and Motorola have far superior equipment like the one Shaw has.

As soon as Rogers introduces another D3 modem within the next year i'm trading this Cisco in.

Whether Rogers knows what illegal stuff your downloading or not, it doesn't matter. I got that warning email from them once and nothing ever happened. Do you really think they will drop you as a customer over something that affects them in no way.


elitefx

join:2011-02-14
London, ON
kudos:2
reply to boo
said by boo :

How do you file a complaint with the CRTC?

Just go to the CRTC website. Click on "Contact Us" and follow the links.


elitefx

join:2011-02-14
London, ON
kudos:2

3 edits
reply to yyzlhr
said by yyzlhr :

You can write to the CRTC. I'm no legal expert, so I have no idea what the CRTC can and cannot do in this regard.

The CRTC cannot tell Rogers how to deliver their service. The focus is not on Express speeds/cap. The focus is on Rogers dictating "no 3rd party D3 modems" and charging D2 users $48.99 for an advertised Express tier and then wilfully engaging in a Denial of Service of that advertised Express tier. There is only ONE advertised Express tier. The law says that if you advertise it then you better live up to your claims. Rogers has been fined for false claims before. The onus is on Rogers to deliver the service to the best of their ability. Whether or not D2 users can take full advantage of said service is not Rogers concern.
Rogers is also creating an unfair trade practice of refusing to activate 3rd party Docsis 3 modems. Rogers is arbitrarily excluding other modem vendors from the cable internet marketplace.
This "no 3rd party D3 modems" will be of particular interest to the Competion Bureau of Canada which, common sense would dictate, will find Rogers activities illegal. Stay tuned on this one.......


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to elitefx
said by elitefx:

Complaint submitted to the CRTC today. Rogers unfair and arbitrary business practices need to come to a grinding halt. We pay for the Express tier and we expect currently advertised speeds and caps on our more than capable D2 modems.

Wrong governing body. CRTC does not regulate retail internet fees, only wholesale. So, what you really wanted to do was to contact Consumer/Commercial Affairs in Ontario, Federally, Industry Canada....


boo

@rogers.com
reply to coolio10
said by coolio10:

Whether Rogers knows what illegal stuff your downloading or not, it doesn't matter. I got that warning email from them once and nothing ever happened. Do you really think they will drop you as a customer over something that affects them in no way.

That's not what I meant, I know Rogers can do that. Someone said on another forum that Rogers has access to your lan with the new modem/gateway. I wanted to understand what they mean by "access" to every computer on the lan. If that means they can view any file like my bank records then I want to know. Otherwise I don't understand why people were making such a stink about it. Something must have changed in Rogers' favor. That's what I'm trying to find out.

coolio10

join:2011-10-28
I am sure its possible for them to get into your LAN with ANY router if they really wanted to, but why would they? They have nothing to accomplish by "hacking" you. The only reason people bring it up is because some people will say anything to make Rogers look "evil".

Yes it is possible, but were talking about an ISP here, not the FBI.
Any network can be snooped without the right protection, who manufactures the device doesn't matter.


yyzlhr

@rogers.com
reply to boo
Rogers has access to the router configuration when using their D3 gateways. That's about it.


boo

@rogers.com
reply to coolio10
said by coolio10:

The only reason people bring it up is because some people will say anything to make Rogers look "evil".

Thanks. That's what I figured, but wanted to check.

coolio10

join:2011-10-28
Just to clarify, i am not saying Rogers isn't evil. Just that some will only say bad things if possible, even when (if) they do something useful.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
reply to boo
Go to Retentions, explain your problem, they'll say no, ask for a manager, they might say no, ask for office of president, they'll likely say yes.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


yyzlhr

@rogers.com
OOP cannot just say yes. Like I said, the billing and provisioning system is setup to offer 70GB in conjunction with 18mbps and a D3 gateway. A manager or OOP cannot override this and pick and choose which components to offer. If you manage to get the attention of the OOP to agree to what you want, they would have to contact IT and create a completely new billing code in the system to offer 70GB of usage for express users that is compatible with a D2. Chances are they're not going to do that because adding new billing codes cost a lot of money as the system needs to be taken down thus the company loses out on potential sales and cannot service existing customers during the downtime. If you escalate to OOP chances are they'll just give you a free D3 modem and that's about it, if you're lucky.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
said by yyzlhr :

OOP cannot just say yes. Like I said, the billing and provisioning system is setup to offer 70GB in conjunction with 18mbps and a D3 gateway. A manager or OOP cannot override this and pick and choose which components to offer. If you manage to get the attention of the OOP to agree to what you want, they would have to contact IT and create a completely new billing code in the system to offer 70GB of usage for express users that is compatible with a D2. Chances are they're not going to do that because adding new billing codes cost a lot of money as the system needs to be taken down thus the company loses out on potential sales and cannot service existing customers during the downtime. If you escalate to OOP chances are they'll just give you a free D3 modem and that's about it, if you're lucky.

There are always ways around it. As mentioned a long time ago, I needed to upgrade my package, level 1 said no way, I need to upgrade to Docsis 3, transferred me to Customer Relations, they told me it was impossible, not even God or the physical owner of Rogers could do it, I ask for OOP, she said, no way, you need to speak to a manager first. So, I spoke to the manager for 20 seconds and she upgraded me. They do have codes, just not everyone has access to them. Some, not all, at Rogers realize that their customers are gold and treat them as such.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


yyzlhr

@rogers.com
I think you're referring to an upgrade to the Express package back in the day when it was simply 12mbps and 60gb of usage and then they shifted to the D3 requirement. During that time when Rogers originally shifted the Express package to the D3 platform, the old code that allowed it to be used with a D2 was grandfathered. All grandfathered codes for cable/internet/rhp are ALWAYS active and can be added by anyone who is willing to break policy. In this case, the code doesn't exist and would have to be created by IT.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
said by yyzlhr :

I think you're referring to an upgrade to the Express package back in the day when it was simply 12mbps and 60gb of usage and then they shifted to the D3 requirement. During that time when Rogers originally shifted the Express package to the D3 platform, the old code that allowed it to be used with a D2 was grandfathered. All grandfathered codes for cable/internet/rhp are ALWAYS active and can be added by anyone who is willing to break policy. In this case, the code doesn't exist and would have to be created by IT.

That must have been it.

Here's one, since you seem to know: In other forums I mentioned that I am having issues the iPhone 4, I stupidly bought the extended warranty from the "Rogers" store, no idea it was just an authorized dealer..long story short, they'll fix it, out 2-4 weeks, I'll be left with a dumb flip phone, no e-mail, no calendar, nothing. I called Rogers to see if I could buy the $99 Curve (no contract) but got disconnected twice. (my iPhone is also dropping calls) Customer Relations cannot do anything, the next step is to talk to a manager there, after that OOP. Do I have to go all the way on this? Reports are that I *can* get the phone, I just want some confirmation if you are aware. Obviously, this is the wireless department. I simply was the Curve as my back-up while the iPhone is OOO, and to keep the Curve as such. (no plans on selling afterwards)
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


yyzlhr

@rogers.com
The curve 9300 for $99 with no contract is only available with an activation. You can sign up for the Unlimited value plan and get the phone for $99 and just put in your 30 days notice to cancel right away. The unlimited value plan comes with the first month service for free and the activation fee is waived. Although unless your data plan is provisioned for BIS, the curve won't have email either as blackberry email requires a BIS plan and does not work with regular smartphone data plans.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
said by yyzlhr :

The curve 9300 for $99 with no contract is only available with an activation. You can sign up for the Unlimited value plan and get the phone for $99 and just put in your 30 days notice to cancel right away. The unlimited value plan comes with the first month service for free and the activation fee is waived. Although unless your data plan is provisioned for BIS, the curve won't have email either as blackberry email requires a BIS plan and does not work with regular smartphone data plans.

I see what you're saying. So I'd just have to pay the $10 or $20 cancellation fee...So these BlackBerries can't do data without BIS?

BTW: The first time I called about the $99 Curve, I suggested what you just said, he didn't want to deal with that mess, and sent me on over to Customer Relations (Retentions)....I got there, the sir started to look into it, and I got cut off. (phone dropped the call)...tried a second time, and the phone dropped call again. Been too busy to bother calling back.

Anyway, I usually find if I am courteous to the service representatives, 9 times out of 10 they're not assholes. I did get one that was really hard to deal with, she was like a firewall between me and her manager, she was hell bent on me not talking to her manager, so she did this and that, got my next bill, and it was worse than before, which lead me to some office in Montreal...she said she never saw an account so messed up in her life, although maybe she said that to make me feel special. She sorted things out, so it was good.

But, I digress, I'm thinking maybe the Curve isn't what I want, not if it's not going to be friendly. Perhaps RIM needs to think how their phones work.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


yyzlhr

@rogers.com
There is no cancellation fee as there is no contract. You just have to put in your 30 days notice. Most reps will be reluctant to do this for you if you tell them right off the bat that you're going to cancel right away as they won't get commission from the sale and they feel like they're wasting their time. Just go to a store pick up the phone and sign up for the plan and then go home and cancel.

I'm not saying that data will not work, you'll still have access to the web browser. However the email app will not work as it specifically relies on the RIM server to work. Although inconvenient, its the reason why RIM is able to offer true push email regardless of which email provider you use.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
Maybe I'll do that..if I can get data, I just can browse over to my accounts.

Still, RIM has excellent push on their PlayBook, which doesn't have BIS, you think they could do it on BB7?

How do I get the $35 activation fee waived? How do I get first month free? I'm a cheap bastard that needs a good phone while this other piece of s**t is being fixed.

Also, Rogers needs to tell their authorized dealers to stop making themselves look like they are "Rogers". Would never have bought this stupid extended warranty from these people...





--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


yyzlhr

@rogers.com
I don't think the native email client on the playbook offers push on all email service providers, which is the main differentiator of BB smartphones

The activation and first month of service is waived when you sign up for the unlimited value plan. It's done automatically.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
said by yyzlhr :

I don't think the native email client on the playbook offers push on all email service providers, which is the main differentiator of BB smartphones

The activation and first month of service is waived when you sign up for the unlimited value plan. It's done automatically.

Guess that's what I'll do... thanks for the info...
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein