dslreports logo
    All Forums Hot Topics Gallery


how-to block ads

Search Topic:
share rss forum feed

Manchester, NH
reply to jadziedzic

Re: FairPoint FAST 30/15... a warning!

jadziedzic See Profile, thanks for the input on the issue. I have not called-back. I am not sure yet if I will keep the service or dump it. I understand nothing may come of it, besides me putting a post here. But, at least others who are considering this offer may take notice before making the same decision without getting clear information on pricing, etc.

Take a look at the fine print on a more sensitive issue here with Fairpoint FAST Internet services... Here's a look:

...FAST is available in designated areas of New Hampshire and Maine;
not available in all areas. Fiber speed provided by FairPoint is
constant although actual performance may be affected by public
network congestion and circumstances beyond FairPoint's control.
Uninterrupted service cannot be guaranteed.
FAST provides
up to 8 hours of battery backup in the event of a power failure.
Router is required but free with yearly commitment or sold separately
by FairPoint for month-to-month commitments. Other fees, taxes
or early termination fees may apply. Ask a FairPoint service
representative for details. Customers of FairPoint FAST selecting
telephone service will receive both services over fiber. Note to
current FairPoint customers: your telephone and High-Speed Internet
lines will be replaced with fiber during installation of FairPoint FAST.
Not all services available in all areas. Services subject to change.

source: »www.fairpoint.com/residential/in···nternet/ (way down towards the bottom of the page)

Note how they can easily hand-off the issue as "public network congestion and circumstances beyond FairPoint's control?" How can anyone prove that the congestion IS in their control...?

Too many cats, Too many mice
Im not sure
I have had FP (originally Verizon) 30/15 service for ages, and still experience lag and occasional drops, as well as fairly frequent slow-downs. Have also been contacted by sales 4 times in the last couple of months. They would like to "improve" my service to 30/15 in return for a 2 year contract with them. They are obviously marketing all over the place, and have no idea what the folks they are contacting have.

I agree with jadziedzik in regard to your options. Many of the folks who work for FP are reasonable, and often, helpful. It may be that if you approach them and explain your position they will help you out.

I generally accept responsibility for whatever mess I have gotten myself into when I call the phone, cable, or VOIP folks in the interest of a smooth outcome. I have always found that they are more likely to help me resolve a problem that I am not implying they caused, even if I may feel that they did.

I do think that FP's sales campaign for this upgrade was pushy, and anyone who didn't get whatever they were promised in an email or writing may end up with similar surprises to yours. The lower rate for phone customers has been in place since Verizon installed many of us, but they were very clear that it was cheaper if you had their service.

"Do not meddle in the affairs of dragons, for thou art crispy and good with catsup."

Milford, NH
·Hollis Hosting
·G4 Communications

1 recommendation

reply to rcilink
said by rcilink:

How can anyone prove that the congestion IS in their control...?

It is pretty easy to tell if congestion is within the ISP's network or their peering points. In that case the ISP owns the problem.

Traceroute is a simple but useful tool to determine where congestion is occurring.



Brunswick, ME
reply to rcilink
Having phone service (POTS) was an important requirement that should have been mentioned in the ad. However it's worth remembering that FairPoint is still run by fast-talking hillbillies out of North Carolina, who primarily excel as promoters.