She got it all wrong.... she's suggesting that it get 'rolled" into the monthly bill, ie. your total bill does not decrease by $2.80 - it would stay the same under her scenario -- you'd just be missing the line itemization of the fee.
I'm pretty sure Bell would love that....one less noticeable thing for customers to bitch about.
Did you know that Bell first offered touch-tone service in Montreal & Toronto on June 15, 1964 --- that's right...over 45 years ago, and that they've been collecting fees for it almost that long.
Nortel DMS-10 (1977) and Nortel DMS-100 (1979) switches offered touch-tone service right out of the box. Bell was almost exclusively a Nortel customer for switches. Even Mitel offered touch-tone in their first switch in 1979.
I think the rationale permitting Bell to charge an extra fee for touch tone has long since 'amortized'.
Look at your phone bill - does paying nearly 15% of your monthly bill for touch-tone seem right?
see these articles for some history
98. In 1999
the Commission conducted a review of Telephone Service to High-Cost Serving Areas.51 In that proceeding it determined that in 1999
, over 99% of access lines in Canada provided basic individual line service. It found that 97% were connected to a digital switch that provided touch tone service