I am really sorry that this happened to you. We have been working hard on fine-tweaking our processes to ensure stuff like this does not happen.
I would like to look into your account so that we may help with your situation but also learn where we can improve ourselves. Would you mind sending me an email with your account details so that I can have this looked into for you?
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter