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CylonRed
Premium,MVM
join:2000-07-06
Bloom County

1 edit

[Rant] I don't like dealing with fraud depts....

Seems someone walked into a store in Cleveland and put an iPad on my Verizon account.... They did not purchase the iPad - they added service for it.

At least the credit report is clean so far...

Fairly impressed with their fraud dept - spent less than 3 minutes with the 1st tier before they handed me off to the fraud dept. They called the store this evening to have the store manager investigate and already issued credits (verified online).

--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain


Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
I wonder how they got access to your account


aannoonn

@optonline.net
Probably an inside job.


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to CylonRed
It was decidedly odd - especially since a refund was immediately created on the day it was added. Would love to get a copy of the signature. Password has been changed though and they sent information to the 3 credit reporting agencies as well. Did not have anything on Transunion report but will have to keep an eye out.

Maybe pay for service on a random account with a stolen credit\debit card or bad check, then issue credit in cash?
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain


BigBlarg

join:2008-02-10
Longueuil, QC
kudos:1
reply to CylonRed
Something similar happened to a co-worker.

The company was Telus. All they said is "Call the police, we can't do anything about it."


aannoonn

@optonline.net
said by BigBlarg:

The company was Telus. All they said is "Call the police, we can't do anything about it."

The police can't do anything about it either.


Madness
Like a flea circus at a dog show

join:2000-01-05
Quincy, MA
kudos:1
reply to CylonRed
said by CylonRed:

Fairly impressed with their fraud dept - spent less than 3 minutes with the 1st tier before they handed me off to the fraud dept.

I'm confused; if you got positive results via their fraud dept., then why the rant about not liking the same?


dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
said by Madness:

said by CylonRed:

Fairly impressed with their fraud dept - spent less than 3 minutes with the 1st tier before they handed me off to the fraud dept.

I'm confused; if you got positive results via their fraud dept., then why the rant about not liking the same?

Maybe because how easy it was to do.
if you got really good people skills you can bluff your way through with just the victims phone number and they're none the wiser until a steep overage bill arrives the next month.


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to Madness
A rant that I had to use the fraud dept... That someone added a iPad to my account.


Omega
Displaced Ohioan
Premium
join:2002-07-30
Denver, CO
reply to aannoonn
said by aannoonn :

Probably an inside job.

I've read about store employees doing this, to earn the commission off the sale.
--
What smells like blue?


Madness
Like a flea circus at a dog show

join:2000-01-05
Quincy, MA
kudos:1
reply to CylonRed
said by CylonRed:

A rant that I had to use the fraud dept... That someone added a iPad to my account.

Well, your results could have gone the other way!


Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

1 recommendation

reply to CylonRed
Seems to me that you should be "Rave"ing about VZW's fraud department.


psafux
Premium,VIP
join:2005-11-10
kudos:2
reply to aannoonn
said by aannoonn :

Probably an inside job.

Unlikely. Even Verizon employees can't access a customers account without knowing their password. Not sure about call center and higher up but retail level can't.

(Where I work is an authorized Verizon reseller in addition to computer break/fix repair & networking, etc..)

Zach1
Premium
join:2006-11-26
NW Minnesota
reply to dvd536
said by dvd536:

said by Madness:

said by CylonRed:

Fairly impressed with their fraud dept - spent less than 3 minutes with the 1st tier before they handed me off to the fraud dept.

I'm confused; if you got positive results via their fraud dept., then why the rant about not liking the same?

Maybe because how easy it was to do.
if you got really good people skills you can bluff your way through with just the victims phone number and they're none the wiser until a steep overage bill arrives the next month.

The last time I added a line of service (at a corporate store) the only information the CSR asked for was the phone number for the primary line. Never did they ask for ID or any other identifying information to prove I was either the account owner or authorized to add/change services. Not to mention, the service counter area offers absolutely no privacy. It's not too comforting to know the person just a few feet down the counter who is begging to have their service restored for non-payment can hear every word of my conversation. Thank goodness nearly all of my contact with VZW is either online or via telephone.

I'm guessing this kind of crap happens all the time and the fraud department is used to it.
--
Zach

TheMG
Premium
join:2007-09-04
Canada
kudos:3
Reviews:
·NorthWest Tel
reply to BigBlarg
said by BigBlarg:

All they said is "Call the police, we can't do anything about it."

Which is of course complete BS. It is within their power to cancel the service and issue credits/refunds.

But being a greedy corporation, they'd rather just take the money and ignore the fraudulent activity.


BigBlarg

join:2008-02-10
Longueuil, QC
kudos:1
That's what I think too.